AutoNation Subaru Arapahoe - Service Center

Terrible experience. Waited 2.5 hours for a scheduled oil change. Techs left oil spots on inside of my car door from their hands. They did not reset any check engine lights, and the cost of the oil change in change. Techs left oil spots on inside of my car door from their hands. They did not reset any check engine lights, and the cost of the oil change increased in price. More

Good customer service. Nice waiting area. Work accomplished quickly and on time. Customer service representative Chris was very helpful explained all work that was needed. accomplished quickly and on time. Customer service representative Chris was very helpful explained all work that was needed. More

The service center is awesome! Josh is consistently one of your best representatives. The mechanic was new to me but I would highly recommend him now too! of your best representatives. The mechanic was new to me but I would highly recommend him now too! More

This place can't seem to get anything right on the service side of the house. Both my girlfriend and I purchased our cars from here and anytime we've brought our cars back for service we encounter som service side of the house. Both my girlfriend and I purchased our cars from here and anytime we've brought our cars back for service we encounter some kind of issue. Most recently I brought my car in for a recall and also asked if they could patch two punctures in the same tire. When my car was ready, I saw someone pull it around and then it just sat there for nearly an hour before someone came to get me, it was even moved out of the way twice so other newly serviced cars could be picked up first. On top of that, when I got home I discovered that only one of the two punctures in the tire had been patched, and the other nail was still clearly visible in the tire. This is just the tip of the iceberg, but their ability to botch even the simplest of repairs is representative of their complete inability to handle more complex automotive service and customer service issues. Never going back. More

Recall Repair and 27K service 7/25/2020 The service department did an outstanding job. I had a recall sensor for the passenger seat that needed replacement and at the same time the 27K serv The service department did an outstanding job. I had a recall sensor for the passenger seat that needed replacement and at the same time the 27K service. I am very pleased with the service. I had an appointment and it took about the time that was required. Kanin Prasertsin was a great help and I appreciate him keeping me informed of the progress of my repairs. Majority of the people that were waiting inside had masks and the furniture ensured social distancing was in compliance. More

Completely incompetent I usually don't write reviews for services, because whether it was a good or bad experience, I usually just move on with my life. I've decided to make I usually don't write reviews for services, because whether it was a good or bad experience, I usually just move on with my life. I've decided to make time for Subaru Autonation because this is one of those situations where I just need to vent my anger and general disbelief at the quality of service that has been provided. In short, its been just the worst experience one could imagine. I've been bringing my Impreza to this dealership to fix residual damages from a large accident that happened a few years ago. The main problem is that the traction control doesn't work no matter what they replace or fix, and they've replaced just about everything at this point. Repeatedly, I've had my vehicle returned to me with assurances that it has been fixed and repeatedly I have had to bring it back to have the same problems looked at. The staff that I've interacted with were dismissive and could have cared less what my problems were with the new vehicle that I had purchased from them. I have lost count of how many times I have had to bring my vehicle back. On one such occasion, when both my front tires exploded two days apart from one another from obvious camber and alignment problems, (problems that resulted from shoddy repair work) I was condescendingly told that problems with the camber couldn't possibly lead to tires popping. "Maybe they just both popped coincidentally", I was literally told this unironically. The customer service here has been laughable, no such service is really provided. Well, that is not entirely fair because I've only had dealings with two advisors, Jason and Gabriel. Gabriel has been incredibly helpful and informative. He has been the only person to show actual concern for my situation and he is not even my advisor! Jason is my advisor. He has been completely negligent, absent and the complete opposite of helpful. None of my calls ever get through to him, whether I call his cell or the dealership itself. More than once I've called the dealership, been put on hold for god knows how long and then been hung up on. You have to call him multiple times and leave multiple voicemails for him to maybe deign to call you back. Dude's always on lunch apparently regardless if it's 9 in the morning or 6 in the evening. One must literally drive to the dealership and physically be there to talk to someone about your car. It is clear as day he doesn't even remotely care about his clients or his job. I haven't seen my car in MONTHS. Part of the reason for this is because whoever was responsible for checking that my car was being worked on quit during the repair process and after she was gone, no one else was given the file for my vehicle. So my car literally sat in their lot for the better part of a month with no one even questioning why there was a random car just sitting there. It's ridiculous enough that I'm actually laughing out loud a little right now, a car can literally just sit in the garage of this dealership and no one cares enough to maybe find out what the deal is with it. I hear the general manager of the place was helpful to my father when he went to the dealership so I guess that's alright, usually, phone calls should suffice. So, to sum up, this whole experience has been like having my spirit crushed by a slow-moving glacier of incompetence and negligence. I could continue but it would be redundant. Avoid this place if your car needs repairs performed that go beyond an oil change. More