AutoNation Subaru Arapahoe - Service Center

Took my car in for a diagnostic service, Taylor listened to my concerns, problem was found and service done within a few hours. I have taken my car to arapahoe Subaru for almost all of the maintenance on ou to my concerns, problem was found and service done within a few hours. I have taken my car to arapahoe Subaru for almost all of the maintenance on our crosstrek and have always had great service. More

air conditioning repair created an additional $1,500 air conditioning repair created an additional $1,500 damage 2 engine due to mechanic incompetence worst experience ever! Will never return air conditioning repair created an additional $1,500 damage 2 engine due to mechanic incompetence worst experience ever! Will never return More

They did an oil change on my forester. They told me the expected time and it was under. Great service. Thank you! expected time and it was under. Great service. Thank you! More

I had an oil change and snow tires put on my Outback. Always professional and kind service. Always professional and kind service. More

I called about warranty on vehicle and they said someone would call me back. Didn’t hear from anyone. Terrible customer service would call me back. Didn’t hear from anyone. Terrible customer service More

The agent was courteous and my service was finished quickly. I don't mind waiting for my service, since they let me bring my dog to their lovely waiting room. quickly. I don't mind waiting for my service, since they let me bring my dog to their lovely waiting room. More

Well pleased with I give the servise,I give 5 stars for Well pleased with I give the servise,I give 5 stars for perfomance by the service staff. Well pleased with I give the servise,I give 5 stars for perfomance by the service staff. More

It's professional, courtesy, and honesty of making to the points of only necessary repairs. The service people told you the time frame to get the job completed is fair and accurate. points of only necessary repairs. The service people told you the time frame to get the job completed is fair and accurate. More

Made appointment for oil change. I was greeted promptly and the car was ready 30 minutes early. and the car was ready 30 minutes early. More

BEWARE OF THEIR MILESTONE MILEAGE INSPECTIONS - COST US OVER $700 WHEN WE ONLY CAME IN FOR AN OIL CHANGE The last time I had brought in our Forester for an oil change was April. At that time, they set u OVER $700 WHEN WE ONLY CAME IN FOR AN OIL CHANGE The last time I had brought in our Forester for an oil change was April. At that time, they set up another appointment for late October but didn't tell me what mileage to come back so I was going by the appointment they set up. We realized that the car had a lot of miles on it since the previous appointment so I called to get the oil changed earlier by phone. The person who took my call said I could not do a waiting appointment and that it needed to be dropped off. I asked her why with just an oil change and she said we missed a 30k mile check and would need to do that which included an inspection, tire rotation, and alignment. I let her know I didn't want the alignment done because we were planning to have our snow tires put on soon and that would be done then so we just want our oil changed. My husband dropped off the car at the appointment time and is told again that we missed the 30k mile check and it's really important but because I had already said we just wanted an oil change he thought it was simply an inspection given that no one explained what this check was. He was told to sign the paperwork per usual as we always have when dropping off the car but no one ever pointed out a cost associated with this appointment and he didn't think to check as we had oil changes included in our service contract. Every single time we have dropped cars at dealerships or other autoshops we are counseled on issues and things that may need to be changed so we can make informed decisions. We never received a call during the time the car was with Autonation Subaru. Lo and behold when they tell my husband his car is done they ask for his Veteran's ID for a discount and say the price was brought down to $875! Amongst the things they NEVER explained was the alignment that was done. This was NOT a cost we were expecting to pay for nor were we specifically asked if we wanted it. We just came in for an oil change with the expectation as we have had every single time we've ever had during oil changes that issues are explained to us with the cost to fix those issues. This was NEVER done. And when we called for clarification after on this deceptive practice I was told my husband signed for it when he dropped the car off. It feels like they tricked him as they ALWAYS ask us to sign when we drop the car off but they never, ever said there would be an expense associated especially when we had no reason to think there would be an expense when having our oil changed as an included service in our contract. They were able to discount us another 15% but I am still out over $700 that we had no intention of spending and they gave us zero choice in spending. They even did the alignment that I asked them not to do. It is a disgustingly deceptive service - we just wanted an oil change and expected a call if anything else was suggested with their "complimentary inspection". This is NOT how it should be done. I would caution anyone using Autonation Subaru, or Autonation and Subaru separately. I am so angry about this experience that I can't say I would ever recommend buying a Subaru again. This service practice is appalling. More