AutoNation Subaru Arapahoe - Service Center

Austin was professional, informative, friendly and went above and beyond in addressing all our needs. above and beyond in addressing all our needs. More

Jessica did a great job helped me pick a service and getting it done in a timely fashion! getting it done in a timely fashion! More

AutoNation Subaru in Centennial has wonderful sales staff and service staff. Making appointments is easy and they always keep me informed of how the service is going. My 16 year old brought her car in for a and service staff. Making appointments is easy and they always keep me informed of how the service is going. My 16 year old brought her car in for a recall and felt comfortable being there herself; everyone was very helpful. More

Friendly staff. Very responsive to questions pertaining to status of my car. Work was completed in time as I requested. to status of my car. Work was completed in time as I requested. More

Always wonderful and this trip was no different except my point person Russell Denny went that extra mile to show what great service really is ! point person Russell Denny went that extra mile to show what great service really is ! More

The staff is friendly and efficient. I am always pleased with the service and attention that is given. My car was ready before the expected time frame. with the service and attention that is given. My car was ready before the expected time frame. More

The dealership’s service department is efficient and treats me well when I use them for schedule maintenance. treats me well when I use them for schedule maintenance. More

Easy to schedule appointment for oil change. Work done rapidly while I waited. Staff friendly and helpful. rapidly while I waited. Staff friendly and helpful. More

The service gentleman who took care of my car was most courteous and kept me apprised of how the car's service was proceeding. The waiting room is also very comfortable and there is a quiet section. courteous and kept me apprised of how the car's service was proceeding. The waiting room is also very comfortable and there is a quiet section. More

Unethical and Dishonest Service Advisor. Take a very close look before you sign and pay. I made an appointment for a simple oil change and a recall job. My wife pulled up and her service advisor Russ close look before you sign and pay. I made an appointment for a simple oil change and a recall job. My wife pulled up and her service advisor Russell Denny took the keys and drove the car back into the shop. Five hours (literally 5 hours) later Russell went to get my wife out of the waiting room. He failed to mention to her that the recall job could not be completed due to a lack of inventory. He handed my wife a $480 bill, she didn't question it, signed it, paid, and was on her way. Later that evening I inspected the invoice and spotted some interesting things which Russell 'snuck' in: a) New Wipers - the 'old' wipers were better than OEM Subaru wipers and had been installed the week prior. They had literally never been used. b) Tire Rotation - the tire rotation had also happened one week prior. We were charged to 'un-rotate' the tires. c) Battery Service - a new battery had been installed by AAA literally one day prior. I gave Russell a call to point these things out. Instead of offering any form of apology or understanding he quite abrasively placed ALL blame on my wife for signing and paying for those superfluous services. He said verbatim that he would "have no way to know that the wipers and battery were new, or that the tires had been rotated recently". He repeated that narrative numerous times. Explaining very clearly that my wife was entirely at fault. He was very focused on placing blame on her rather than simply acknowledging the disappointing situation described above. He did however own up to the fact that he failed to mention that the recall which she went in for was not performed, although he would not respond to why he left her in the waiting room for FIVE HOURS. The saving grace to this story was when I escalated the call to Russell's manager Toffer. At that point the experience shifted quickly to a better direction for both sides. Ultimately Toffer understood my frustration and offered a reasonable solution, which was to cover our next maintenance package. This will cover all of the superfluous 'work' which was done on the car and ultimately I walked away from the situation as a returning customer. Next round I hope to write a positive review. Either way, one star here fits the situation which Russell created and did not attempt to diffuse, but was content to escalate. More