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AutoNation Subaru Arapahoe - Service Center
Centennial, CO
659 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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659 Reviews of AutoNation Subaru Arapahoe - Service Center
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February 16, 2022
Staff is very nice and helpful. Service was quick and a nice waiting room. Thank you. Service was quick and a nice waiting room. Thank you. More
by ninagthomas
Employees Worked With
Joe Curtin, Joe Shipman, Kurt Price, Jenny Locicero, Ann Marie Givigliano, Mike Shipman, Mike Schiebout, Joanna Fernandes
February 15, 2022
Had an overall excellent service experience. My 2021 Ascent had what I thought was a battery problem, After thorough tests it was discovered I needed a new module that was causing the drainage. My 2021 Ascent had what I thought was a battery problem, After thorough tests it was discovered I needed a new module that was causing the drainage. Only two in the country and I got one! Austin was fabulous with his communication and kept me updated the whole time. Took one week to get my car back but I was given a loaner car. Am so grateful for the wonderful service and that they discovered the underlying problem and fixed it! Oh…it was all on warranty. Didn’t cost a dime! More
by gfkorner
Employees Worked With
Austin Forde 5 stars
February 15, 2022
Normally they do a pretty good job, but not yesterday. Requested synthetic oil change when making appointment, gave them a coupon for synthetic oil change, and told them again at drop off. But they did no Requested synthetic oil change when making appointment, gave them a coupon for synthetic oil change, and told them again at drop off. But they did not use synthetic! Asked for a manager to call, and a day later, still no call from a manager! They need to step it up! More
by flyhighalt
Employees Worked With
Carissa
February 11, 2022
I want to commend the service team for their knowledge and professional attitude. Moreover, Not Prasetin, went out of his way to point out a few things that were very helpful. and professional attitude. Moreover, Not Prasetin, went out of his way to point out a few things that were very helpful. More
by anitasanborn
Employees Worked With
Not Prasertin
February 11, 2022
I had been told by another oil change provider that I needed my alignment checked and that I needed 4 new tires. I took my car to AutoNation Subaru for a second opinion. They were extremely helpful. I di needed my alignment checked and that I needed 4 new tires. I took my car to AutoNation Subaru for a second opinion. They were extremely helpful. I did, indeed, need my alignment adjusted, however, they stated I was nowhere near needing new tires. I appreciated the honesty and peace of mind. More
by stashia909
Employees Worked With
Taylor
February 10, 2022
We needed to have the transmission replaced under warranty and Austin Forde was extremely helpful and professional. He communicated well, and followed up on our inquiries and questions in a timely m warranty and Austin Forde was extremely helpful and professional. He communicated well, and followed up on our inquiries and questions in a timely manner. One of the best experiences we have ever had with a dealer !! More
by chuckzeman
Employees Worked With
Austin Forde
February 05, 2022
ICY PARKING LOT GENERATED AN ACCIDENT IN A CUSTOMER.On ICY PARKING LOT GENERATED AN ACCIDENT IN A CUSTOMER. On 1/27/22, around 9 am, I left my Subaru Forrester car at the Subaru Arapahoe dealership for ICY PARKING LOT GENERATED AN ACCIDENT IN A CUSTOMER. On 1/27/22, around 9 am, I left my Subaru Forrester car at the Subaru Arapahoe dealership for a 30K service. My son, with another car parked not very far from the Service entrance. When we returned to the parked car, my son went to the driver door and I went in the direction of the passenger door. The parking place was with snow and ice and I slide and fell. Temperatures in that morning were in the 20’s. As I saw the foot hanging from my leg, blood everywhere, I ordered my son to go immediately to an Emergency Room. There was no time for photos or to call the dealership personnel. I had an ankle exposed fracture and I had a surgery the same day at the Sky Ridge Hospital. Two days later, I was transferred to the Center at Lincoln. During February 16, another surgery will be necessary, and I probably have to live at that Center for two months more. My son withdraw the Subaru car and paid for the service at the end of the day and said nothing. The damages this accident has produced are: 1. Physical suffering. 2. Medical expenses, which are increasing every day. 3. Loss of income for some months. I teach at Purdue University, but I am only paid if I work. It is the responsibility of the dealership to clean the parking lot and throw salt to avoid these accidents. Consequently, I am expecting some compensation. More
by Rod B
Employees Worked With
Taylor Cox
