AutoNation Subaru Arapahoe

Friendly staff. Very responsive to questions pertaining to status of my car. Work was completed in time as I requested. to status of my car. Work was completed in time as I requested. More

The dealership’s service department is efficient and treats me well when I use them for schedule maintenance. treats me well when I use them for schedule maintenance. More

Terry was an excellent salesman. During the process, I didn't feel pressured or taken advantage of. He explained all the steps, the process, and how the car worked completely. When the day came to pick up didn't feel pressured or taken advantage of. He explained all the steps, the process, and how the car worked completely. When the day came to pick up my car, he made sure I was comfortable with it and happy with my purchase. Everything was perfect, but I guarantee if I was unhappy he would have fixed it on the spot. Excellent experience with AutoNation Subaru! More

Easy to schedule appointment for oil change. Work done rapidly while I waited. Staff friendly and helpful. rapidly while I waited. Staff friendly and helpful. More

The service gentleman who took care of my car was most courteous and kept me apprised of how the car's service was proceeding. The waiting room is also very comfortable and there is a quiet section. courteous and kept me apprised of how the car's service was proceeding. The waiting room is also very comfortable and there is a quiet section. More

Unethical and Dishonest Service Advisor. Take a very close look before you sign and pay. I made an appointment for a simple oil change and a recall job. My wife pulled up and her service advisor Russ close look before you sign and pay. I made an appointment for a simple oil change and a recall job. My wife pulled up and her service advisor Russell Denny took the keys and drove the car back into the shop. Five hours (literally 5 hours) later Russell went to get my wife out of the waiting room. He failed to mention to her that the recall job could not be completed due to a lack of inventory. He handed my wife a $480 bill, she didn't question it, signed it, paid, and was on her way. Later that evening I inspected the invoice and spotted some interesting things which Russell 'snuck' in: a) New Wipers - the 'old' wipers were better than OEM Subaru wipers and had been installed the week prior. They had literally never been used. b) Tire Rotation - the tire rotation had also happened one week prior. We were charged to 'un-rotate' the tires. c) Battery Service - a new battery had been installed by AAA literally one day prior. I gave Russell a call to point these things out. Instead of offering any form of apology or understanding he quite abrasively placed ALL blame on my wife for signing and paying for those superfluous services. He said verbatim that he would "have no way to know that the wipers and battery were new, or that the tires had been rotated recently". He repeated that narrative numerous times. Explaining very clearly that my wife was entirely at fault. He was very focused on placing blame on her rather than simply acknowledging the disappointing situation described above. He did however own up to the fact that he failed to mention that the recall which she went in for was not performed, although he would not respond to why he left her in the waiting room for FIVE HOURS. The saving grace to this story was when I escalated the call to Russell's manager Toffer. At that point the experience shifted quickly to a better direction for both sides. Ultimately Toffer understood my frustration and offered a reasonable solution, which was to cover our next maintenance package. This will cover all of the superfluous 'work' which was done on the car and ultimately I walked away from the situation as a returning customer. Next round I hope to write a positive review. Either way, one star here fits the situation which Russell created and did not attempt to diffuse, but was content to escalate. More

Wonderful caring and knowledgeable staff. It’s my second purchase from this dealer and I recommend them to all my family and friends. The service manager thanked me for taking such good care of my new ascen purchase from this dealer and I recommend them to all my family and friends. The service manager thanked me for taking such good care of my new ascent.!! More

Easy to call and set up appointments. Great customer service. Always ready to help and give guidance. service. Always ready to help and give guidance. More

After paying $2000 for 60K maintenance service, one would certainly expect vacuum and car wash certainly expect vacuum and car wash More

I was very pleased with the service and the recommendations made for tire replacement. They were prompt and efficient. recommendations made for tire replacement. They were prompt and efficient. More