AutoNation Subaru Arapahoe

When I made my appointment, I was told my car would be ready by 4pm. When I dropped off my car, I was told 5pm so I pushed back my dinner plans. I arrived back at 5pm and my car was not complete. Had to r ready by 4pm. When I dropped off my car, I was told 5pm so I pushed back my dinner plans. I arrived back at 5pm and my car was not complete. Had to remove the car seat myself. They should have checked when I dropped it off. Took them about 45 mins to an an hour to do the work. Was told my car was ready at 6pm. Didn’t get my car until 6:30pm. Had to cancel my plans. The dumbest thing is I had to drop off my car at 8am and it wasn’t touched for hours and did not take the 7-8 hours that were quoted. Sure I had the oil changed too but that’s maybe another 30 mins to and hour so why did you need my car all day just not to touch it and wait my time. Seems to always happen here as my last two experience were not great either. More

Clutch went out on my 17' WRX and when we brought it in for service on Monday evening we were told that it would be by end of week (Friday) before the work was done.... but then I got a call Wednesday morn for service on Monday evening we were told that it would be by end of week (Friday) before the work was done.... but then I got a call Wednesday morning to let me know that not only was it done but they were taking care of some additional issues they found while fixing the clutch. Amazing! Taylor has been great to work with and I highly recommend not only AutoNation Subaru Arapahoe but Taylor Cox. More

Jessica was professional and friendly. My vehicle was ready in the time frame I was quoted. She also scheduled a future appointment for the seat belt issue the car is having. ready in the time frame I was quoted. She also scheduled a future appointment for the seat belt issue the car is having. More

Staff were very helpful, good listeners, answered my questions, and good at explaining service and cost. Low pressure. questions, and good at explaining service and cost. Low pressure. More

Had my car In for a recall, they communicated well. The car took longer than anticipated which was ok. When I took my car in it was spotless just washed, when I got my car back it was filthy and Subaru did car took longer than anticipated which was ok. When I took my car in it was spotless just washed, when I got my car back it was filthy and Subaru did not even offer a voucher for a car wash. They should’ve at least done that after having my car there for a week, when originally it was just supposed to be there for 1 day. Everything else about the service was fine and they offered me a loaner. More

Efficient, friendly service - they followed through on when I could expect the car to be done. when I could expect the car to be done. More

Philip was great to work with, i ordered my car in Aug. he sent me weekly updates on where my car was in the process and when it would be delivered. He made everything painless and easy he sent me weekly updates on where my car was in the process and when it would be delivered. He made everything painless and easy More

This was the best car dealer experience I have had. From the salesman Juan to the director of finance Alejandra. Each person was amazing to work with! They treated me and my husband like family. I am glad t the salesman Juan to the director of finance Alejandra. Each person was amazing to work with! They treated me and my husband like family. I am glad that we have this new relationship with Auto Nation. More

The 6000 mile service was very thorough and completed in a timely manner. They also adjusted my GPS that wasn't providing the audio function. a timely manner. They also adjusted my GPS that wasn't providing the audio function. More

I had an appt scheduled for noon. I showed up 12mins early and was just waiting in my car waiting for someone to check me in. I was told by the service provider none of the coupons I had worked because early and was just waiting in my car waiting for someone to check me in. I was told by the service provider none of the coupons I had worked because those are for Pennzoil. He told me the oil change is $99.95. I needed an oil change so I just agreed. The advisor informed me he can do 10% off. I thank him and he told me time for completion is 1hr and 15mins. At 1:19pm a different advisor came to me in the waiting area since my advisor had to “step out.” The new advisor said “your cabin air filter is really dirty, would you like us to change it?” I told him no, I’ll do it myself. The new advisor said “okay we are just wrapping up your car now and I’ll have you out here shortly.” fast forward to 2:15pm I walk down to the service advisor desk and ask him what’s going on I’ve been waiting an hour since you said my car wad wrapping up. He told me to wait as he fumbled thru papers and keys and got me checked out. The wait time for an oil change was insane. I don’t recommend coming here if you have anything of value to do in your day. The wait time is unbearable and the service advisors are not professional. I was seated not far from their area and could hear them joking around with the shop employees. It was difficult to withstand knowing I had important things to attend to and they were all just joking around. More