AutoNation Subaru Arapahoe

Took my 2016 Subaru Forester to AutoNation Subaru Arapahoe for 50,000 servicing. I have almost always used this dealership for servicing. It was busy, which is a good sign. Also lots of new fac Arapahoe for 50,000 servicing. I have almost always used this dealership for servicing. It was busy, which is a good sign. Also lots of new faces at the service desks, which in not uncommon at this dealership. Ean Berberi was my service manager and was very professional. I hope to deal with him again. I was signed in reasonably quickly and the servicing was done reasonably quickly. I was quite happy with my experience there, except for one thing. All of the complementary donuts were gone by the time I got there just after 9 AM. More

Was given a coupon from Subaru due to tire issue. Was told that I would be refunded within 7 days. It has been 3 weeks and no refund. told that I would be refunded within 7 days. It has been 3 weeks and no refund. More

Excellent service, always. Check-in was smooth, professional, thorough. Everything that was done was explained in detail before the work was done. professional, thorough. Everything that was done was explained in detail before the work was done. More

Incompetence, they don't seem to care about customers at all. Lack of urgency is one thing. But they can't even seem to answer the phone, let alone respond to a voicemail. Had to drive in a blizzard to spea all. Lack of urgency is one thing. But they can't even seem to answer the phone, let alone respond to a voicemail. Had to drive in a blizzard to speak to someone. Get there and no customers are even in the store. Yet they couldn't answer my phone calls. This place is unprofessional to say the least. There are so many other Subaru dealerships in Colorado. Save yourself the head aches and look elsewhere. More

Built a car on the Subaru website and contacted this dealership to order. During the process, the sales person said we'd get an email to confirm the order before it would be placed, that email never cam dealership to order. During the process, the sales person said we'd get an email to confirm the order before it would be placed, that email never came. When the vehicle arrived, some items we had specified were not included. These are almost entirely cosmetic options and the price was adjusted to not include them, but it was a disappointment to not receive what was expected and represented to us. The vehicle itself has been great with no issues, but the process of ordering through this dealership was far from ideal. More

The service express advisor, Carissa Williamson was very kind and provided answers in a timely matter. The waiting are was clean and comfortable and provided coffee and water. I was contacted by Carissa imm kind and provided answers in a timely matter. The waiting are was clean and comfortable and provided coffee and water. I was contacted by Carissa immediately upon completion of my vehicle. Employees were very friendly and the service manager made certain he said thank you for coming in and have a nice day. Great customer service! More

I forgot to schedule service and they take care my Outback on the he same day Outback on the he same day More

I’m furious with this dealer and will never take my car back. Had a warranty issue with my seat 2020 outback. The leather was buckling, wrinkles in it. Took it in they so called fix it, it’s worse than back. Had a warranty issue with my seat 2020 outback. The leather was buckling, wrinkles in it. Took it in they so called fix it, it’s worse than before. Broke the seat housing , gashed the seat belt guard. Vehicle was filthy. I take pride in my vehicle and keeping it spotless. I’m disappointed, the communication sucks and they don’t give a crap! This should not be happening to a vehicle with 20,000 miles on it. They blamed that the driver seat gets used more! I will have to find another dealer to fix this mess they created! I am Beyond furious ! Contacted Subaru of America and they have been helpful saw the pictures and commented that this was unacceptable! I wouldn’t service my vehicle at this dealer if it was free! I have an independent Subaru mechanic that treats my vehicle better than this crap! More

Very efficient & friendly service.Thanks again!I have Very efficient & friendly service. Thanks again! I have no other comments at this time thanks Very efficient & friendly service. Thanks again! I have no other comments at this time thanks More

Really pleased with the ordering and delivery of my 2022 Outback. It came weeks earlier than estimated, so they set my expectations appropriately and the final bill was exactly as we agreed. They also didn Outback. It came weeks earlier than estimated, so they set my expectations appropriately and the final bill was exactly as we agreed. They also didn't ask for a non-refundable deposit like the dealer closer to my home. I bought my previous Outback from this same dealership 5 years earlier, and it was the same great experience. Shout out to Syed, super nice guy who really took care of us! More