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AutoNation Subaru Arapahoe

Centennial, CO

Overview
Reviews
Vehicles
4.7
1,102 Reviews
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9955 E Arapahoe Road

Centennial, CO

80112

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Showing 1,102 reviews

August 27, 2022

Great service car was done quickly and service attendant was very helpful and attentive..thanks More

by newearthsong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristen
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Aug 31, 2022 -

AutoNation Subaru Arapahoe responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

August 27, 2022

Getting my Subaru WRX was very streamlined and any hickups along the way they were right there the whole time to figure out and get through quickly More

by slc03new
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Simpson, Alejandra Flore
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Aug 31, 2022 -

AutoNation Subaru Arapahoe responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

August 26, 2022

Auto Nation is an exceptionally dealership. Everyone one is very professional from sales to repair. More

by jackiegus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Aug 31, 2022 -

AutoNation Subaru Arapahoe responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!

August 26, 2022

I wasn’t sure what I wanted. The salesman let me drive about 10 vehicles. He even checked with a sister dealer and found the car for me. After I signed all the paperwork he sat i More

by keely_randall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zaheer
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Aug 31, 2022 -

AutoNation Subaru Arapahoe responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 25, 2022

Austin Forde was exceptional. Efficient and on time with everything, keeping me informed of progress and explaining in detail what was going to be done. He is a good representat More

by jcnrwn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Foote, Jacob
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Aug 30, 2022 -

AutoNation Subaru Arapahoe responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

August 24, 2022

Came in for recall service - Nick was very friendly and answered all my car care questions. Best experience interacting with a service department! More

by Sherrie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
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Aug 29, 2022 -

AutoNation Subaru Arapahoe responded

Hi Sherrie, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru Arapahoe. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 23, 2022

Austin Forde was great. Kind, courteous, and kept me thoroughly informed on what was being done and how long things were going to take. I appreciated him very much! More

by Melachance
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin Forde
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Aug 27, 2022 -

AutoNation Subaru Arapahoe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Arapahoe! Feel free to stop by if you ever need any more help.

August 23, 2022

Not is a top knot associate! A love the customer service! I will came back for sure! More

by Paulo Falcão
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kanin Not
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Aug 27, 2022 -

AutoNation Subaru Arapahoe responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

August 23, 2022

Good service,they take care of you like a family member which make you feel like you are welcome there More

by evelyn Chavez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea and juan
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Aug 27, 2022 -

AutoNation Subaru Arapahoe responded

Hi Evelyn, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

August 23, 2022

Inconsistent, always tacking on extras, lengthy services, no urgency, bad management, broke again after fix. More

by Scarcasses25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle
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Aug 27, 2022 -

AutoNation Subaru Arapahoe responded

Hi, we are deeply disappointed by your experience at AutoNation Subaru Arapahoe. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (303) 578-6119 to discuss what we can do to help.

Aug 31, 2022 -

Scarcasses25 responded

This is a generic number with prompts with no instructions on how to contact the GM. I have called several times to the service center to be put to VM by several service managers with no return call. This just proves my point about the terrible service. I really wanted to hear what you would do to make this right but seems like I have to jump through hoops to get a callback. I am so ready to stop getting service here but you guys still fixed stuff that still is persistent issues to this day that I want to be fixed. This would be my third attempt within the past 2 weeks. No returned call still. left one as early as yesterday for a service manager named "Kanin Prasertsin" and another previously before my latest tire rotation with no call back as well. You guys also claimed to fix my AC then inquired again what it would cost for you guys to look at it again and you would charge me the same cost full price as the first time to diagnose the problem when you guys never fixed it the first time clearly. This is bad Customer Service on like every level with no follow-up. Every route to speaking to a manager or service person to discuss pricing results in a dead end and no call back then when you at the dealership the reps are short with you and give you a card to call back in to have the same revolving door process.

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