AutoNation Subaru Arapahoe
Centennial, CO
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A great experience from start to finish. I ordered a new car from salesman Lucas Sachs. He helped me pick the right options with no pressure - just good information. The car was delivered I ordered a new car from salesman Lucas Sachs. He helped me pick the right options with no pressure - just good information. The car was delivered as promised and on time. The purchasing process was a breeze, quick and easy. More
This dealership was always exceptional, but it still manages to get better each time. Although there were several cars ahead of me when I arrived, I was checked in immediately. The staff was friendly manages to get better each time. Although there were several cars ahead of me when I arrived, I was checked in immediately. The staff was friendly and welcoming. I was told the work on my SUV would take about an hour and a half and it actually took about an hour and fifteen minutes. Very efficient considering the number of cars ahead of me and the number of things to be done on mine. It's also nice to have a comfortable place to sit while waiting. Mr. Prasertsin quickly noted items that should be replaced, explaining why and asking if I wanted to do it at this time. He also kept in touch with pricing and updates while I waited and was very quick with the checkout and returning my vehicle to me. I also appreciated his giving me his business card with his direct phone number in the event I had questions or concerns at a later date. More
What a great car buying experience! Five stars all the way!! If you want a professional, courteous and efficient car buying experience go see Autonation Arapahoe Subaru. Our salesperso Five stars all the way!! If you want a professional, courteous and efficient car buying experience go see Autonation Arapahoe Subaru. Our salesperson Syed J was the best. Everything went without a hitch and we were in and out in less than 90 minutes, driving our very cool gray khaki 2023 Crosstrek. Hats off to Matt Smith, GM and his entire team for making the car buying at AN ARAPAHOE SUBARU a truly pleasurable experience. More
I probably will not be returning to this dealership for future servicing of my vehicle. First, I was sent a card promising certain items 3-year service items (oil change, tire rotation, etc.) for a given future servicing of my vehicle. First, I was sent a card promising certain items 3-year service items (oil change, tire rotation, etc.) for a given price (I believe it was $90 but could have been $99) yet I was charged more than $20 above that for the promised services. Second, I bought this vehicle from this dealership and expect it to stand behind their product. The voice recognition and navigation systems are horrible, but at each scheduled service appointment when I pointed this out, the service department refused to do anything about resolving the issues. After receiving directions for a DYI updating process, I spent many hours in that endeavor that did nothing to improve these features. On the last visit, the Service Department attitude was "not our problem." Not what I expected from the dealership that sold me the product. More
This was my first visit to the Subaru dealership and I was very impressed. Taylor was very helpful and friendly throughout the whole process and my car was ready a lot sooner than expected. Since I have was very impressed. Taylor was very helpful and friendly throughout the whole process and my car was ready a lot sooner than expected. Since I have moved into the area, I am happy that this will be the place I go to for my car. More