AutoNation Subaru Arapahoe

As a new resident to the Denver area, I have taken my Subaru Outback 2009 twice to Go Subaru Arapahoe. I have an extended warranty that i purchased when I go my car at Waikem Motors in Canton, Ohio. Pr Subaru Outback 2009 twice to Go Subaru Arapahoe. I have an extended warranty that i purchased when I go my car at Waikem Motors in Canton, Ohio. Previously i dealt only with Waikem and had excellent service with professional attitudes, expert knowledge of the cars and so willing to answer questions and serve clients. Go Arapahoe, on both occasions i took my car there, added charges to my bill, that unless i questioned carefully were out and out deceptions. I picked up my car today and the cashier said my bill was $294.00. i spoke the the service advisor about 2 hours prior and he told me I needed a wheel alignment plus the $44.79 for the regular maintenance of lube and oil. Mr. Marciano quoted me $99.95 for an alignment. i was shocked at the $294.00 charge and asked to see the the service advisor. He just could not understand how the $212.00 charge got on my bill. In addition, I was charged for a small item on a defective seat belt when it was covered by the extended warranty. There was a charge of $15.24 for Misc. Charges that could not be explained. i ended up paying $161.54. When the car was in the first time for regular lube and oil and another issue under warranty, they tried to charge me again. I was considering passing this car on to my daughter-in-law and purchasing a new Subaru, but if this is the quality of the service I will have here in Denver, then I must consider options. More

I've never written a bad review before, but I can promise you that the novel that follows is worth reading if you are considering using GO Subaru Arapahoe for finding any used Subaru. I had encounte promise you that the novel that follows is worth reading if you are considering using GO Subaru Arapahoe for finding any used Subaru. I had encounters with four individuals at GO Subaru and each one of them either treated me with disrespect, lied and or directly cheated me.  I unfortunately returned my beloved 2003 Subaru Baja today after purchasing it a week and a half ago from this dealership.  First- the sales person, Zac- was young and clueless.  From the misquoted warranty to the condition of the Subaru- he had no idea what he was talking about.  The most disgusting character I came across at GO Subaru Arapahoe was Lenny, the general manager of the used cars department.  He laughed in my face when I came back after purchase (to bring back the registration of my trade in that Zac forgot to ask me for while I was there and called me for on my way to the I-25) and told him that the gas light was on and that a squealing noise had started while I was in 1st or second gear out of the parking lot.  His chubby face smiled as he quickly exclaimed, "well you did buy a 2002!" (Bajas were made in 2003 dummy). After seeing the expression on my face he tried  to recover by belittling me responding, "don't worry kiddo we will take care of it if you come back in" (I am  a 25 yr old female mind you).  Anyway- back to the time of purchase, I was directed to Mr. Erik Miller in finances- who gained my complete trust after my interactions with the other two clowns.   Erik proceeded to sway my 1st car buying experience by offering me a loan that I later found did not exist.  That's right- I declined my USAA loan with my consigner to take Erik's guarantee of a 7.99% APR doing it all by myself.  Erik was all smiles and sunshine as he "ran my credit" and "finalized" the loan.  I walked out a proud first time owner and the legitimacy I questioned earlier was faded as i finally got to leave.  Four days later I went ahead and called Lenny to discuss the tailgate that failed to open and the stereo issues that arose along the drive home in addition to the squealing noise.  Lenny told me to bring it in and that he would take care of it.  5 minutes later- Erik calls me to apologize for lying and that he never got the guaranteed rate we had signed on.  He said he was going to pass it on to his "director" and keep working on it.  I told him that there was no way that I could afford the car at a higher APR and his offer is what made me spend more on the actual car itself.  After a week of not hearing from anyone- I went in (two days ago) to get my Baja looked at by the service department- where I was confronted by Lenny... Who asked me to wait outside of his office so he would escort me to Erik's office.  I went ahead without him after waiting for ten minutes while Lenny sat as his computer.  Once in the finance office, they both sat in their chairs as Erik explained to me that the best rate he found was 14.99%. I was infuriated and as politely as possible told them that I was very unhappy with their services and that I wanted to go home to think about all of this and would be back in a couple of days to get the car worked on and discuss the issue.  Once home with a clearer mind I called Lenny back to let him know that 48 hours was not enough time (I work overnights and full days as a caregiver for elderly) to find another loan and that I also wanted to talk about the situation to a lawyer and re-read my contract.  Lenny did not like the sound of this and said that I had to return HIS car the following morning or sign the contract that Erik had found.  He explained that they had been "bending over backwards" for me and basically accused me of trying to hold the car hostage.  After applying for another loan, I discovered that Erik had run down my credit by checking it so many times that even USAA who had previously offered 7.99% with a consigner and 10.99% alone- could only offer me 14.59%.  They said that my credit had been damaged due to someone running it way too much. After hearing my story, USAA broke all ties that their car buying service had with that dealership.  The last individual who actually brought sense to why such morons worked at this dealership was the owner himself, Joe.  Joe never contacted me- that's right. I had to go through USAA and Subaru Corporate to get him to call me- which upon contact, he offered no apologies or help.  He just agreed with everything I told him and said he would drop off my car and pick up the Baja.  I am not one to have hateful thoughts and consider myself an optimistic person but these "gentlemen" should not be trusted with your business and I just want to advise all other potential customers against using this dealership.  They do not represent the amazing Subaru name accordingly and I hope that their laziness and overall disrespect causes them to loose their jobs.   More

Jenny worked with us. She found us the car we wanted at a price range we needed to be in. We had a great experience with Jenny and go Subaru. We will be back the next time we get a car. price range we needed to be in. We had a great experience with Jenny and go Subaru. We will be back the next time we get a car. More

Purchasing a car from them was very simple. All of my experiences SINCE I signed the paperwork has been painful. I've had 5 service appointments. Every single one had a problem - I scheduled online and experiences SINCE I signed the paperwork has been painful. I've had 5 service appointments. Every single one had a problem - I scheduled online and it didn't go through, I scheduled on the phone and they didn't make note of everything I wanted completed, I scheduled over the phone and they didn't complete all of the services I requested, I scheduled over the phone and they scheduled the wrong day, I scheduled over the phone and they were late for my completion time. I think their service department is SO overworked that it is impossible for them to be efficient. They are all very nice, but it's chaos. I have been trying to cancel the gap insurance on my payment for 4 months now. I can never get anyone to call me back, when I did finally get someone to answer the phone (because I refused to leave a message or be placed on hold) I was told they would mail me paperwork that day. That was 12 days ago, and not a sign of the paperwork. At this point, I consider it theft, since I'm continuing to pay for something that I have requested a cancellation on at least 6 times now. I would not send anyone to this dealership. Their followup is atrocious. More

I called around at several dealerships in the Boulder area, and found this dealer was already willing to price match, a great start. I walk in and meet Arsen, who was a great salesman. His style was to area, and found this dealer was already willing to price match, a great start. I walk in and meet Arsen, who was a great salesman. His style was to be extremely knowledgeable and well-informed, and let the car sell itself. I spent about a solid week researching cars and Subarus specifically. Arsen really knew his stuff when it came to difficult, precise questions I would ask about the car. Instead of using emotion or pressure in sales, he used information and asked me questions about my needs to help put me in the best car. I also liked how he was able to back up what he said with in-depth knowledge, and was able to intelligently compare cars instead of giving me the generic "yeah, this is better than that" without telling me what about the car fit me better as a person. For example, when I inquired, he told me that a Honda CRV is a great car and comparable to the Subaru Outback in several ways, but that the Nissan Rogue was not quite as good for what I was wanting to do (both of which I already knew, but asked to see how he would respond). If I was having trouble making decisions about what kinds of accessories or packages I wanted, he was really good at asking me the right questions to help me figure out what was best and made things much less stressful. He also got back to me within 2 hours when I called with questions after I bought the car. Even if you drive from very far away, like I did from Boulder, if you are anywhere near South/Central Denver, include this dealership on your list when shopping for a Subaru. I also saw another client of his while I was there who came in all the way from Boulder as well, and he let the client test drive the car for three days to make sure it worked for her (she mentioned having a condition with her back where the seat had to fit her just right or she couldn't sit without pain). She said she loved the car, but the seat just wasn't quite right, and Arsen didn't try to pressure her at all, he just said "sorry to hear it did not work out, I'm happy to take the car back, and let me know if there is ever anything else I can help you with." More

Jenny in particular and the entire staff, as a whole was professional and very helpful. A wonderful experience overall.I will recommend to all of my friends that they think about buying a car at Go Subaru professional and very helpful. A wonderful experience overall.I will recommend to all of my friends that they think about buying a car at Go Subaru More

I worked with Jenny when buying my new Outback, and Erik handled the financing. This was the easiest auto transaction I have ever had. I submitted a car search thru USAA to all the local Subaru dealers here handled the financing. This was the easiest auto transaction I have ever had. I submitted a car search thru USAA to all the local Subaru dealers here in Denver and was quoted a price over the phone from Jenny at GO Subaru that was cheaper than anyone else in town on the exact car that I wanted, and this was 5 minutes after I hit the transmit button on my computer. I submitted the request late Tues night when they were closing, and showed up 1/2 hour before they opened the next day and Jenny was there with the car prepped and ready to go. They also delivered the car right away to my home all the way up in Conifer. Financing was very quick and effecient and Erik had me in and out of there in no time. No games, no fuzzy math no gimicks. I would highly recommend the internet sales team at Go Subaru. More

Ann Marie was very professional, responsive, and helpful throughout our entire purchasing process. When we first decided to buy a new car, we put out inquiries with several dealers and most resulted in auto throughout our entire purchasing process. When we first decided to buy a new car, we put out inquiries with several dealers and most resulted in auto replies. Ann Marie responded in lightning speed and helped us track down the exact car that we wanted-- then continued helping us we changed our minds and decided to look at several other models before making a final decision. She had a great down-to-earth personality-- exactly the opposite of the stereotypical manipulative, high-pressure salesperson. The experience was very smooth and we were able to get a fair and competitive deal without having to hassle to get there. If the rest of the dealership is as easy to work with as the sales team, we'll definitely buy there in the future. More

I can't say enough how awesome I feel about Ann Marie and Go Subaru. She has sold me three new subies in the past three years. Great service, best price. I would go here a thousands more times. I love al Go Subaru. She has sold me three new subies in the past three years. Great service, best price. I would go here a thousands more times. I love all my subies. Call Anne Marie for the best service and best price. the drive was worth it. More

I would have given this dealership a higher rating. However, because one of the sales women didn't seem to care about me at all, I can't. The other woman seemed knowledgeable, friendly and helpful. A However, because one of the sales women didn't seem to care about me at all, I can't. The other woman seemed knowledgeable, friendly and helpful. And, I did get what I considered to be a fair price on my new Subaru Legacy. However, it's not the car I really wanted due to the limited selection available on their lot. And, in the "Finance room" they tried to sell me all kinds of things over and over again. So, although the experience was relatively good so far, I would have desired better. More