AutoNation Subaru Arapahoe

Thank you Bobby for the great customer care. Couldn’t be more pleased with the Subaru crosstrek I purchased completely online. Delivery right to my door. Online description was accurate. Thanks again Bobby more pleased with the Subaru crosstrek I purchased completely online. Delivery right to my door. Online description was accurate. Thanks again Bobby. More

I am a 72-year old retiree living on a pension. I went to look at their 2020 Crosstreks because I wanted to compare them to the Mazda I test drove the day before. After the test drive they checked my cre to look at their 2020 Crosstreks because I wanted to compare them to the Mazda I test drove the day before. After the test drive they checked my credit rating and said if I put down $5,000 they could give me a great deal. They tried to set the interest rate at 2.9% and when I said that was too high they lowered it to 1.9%. I later learned the going rate was 0%. But the worst was I thought we were negotiating from $21K and I would be financing $16K. I later found out they added my $5,000 ABOVE the $21K making the car cost $26K! That's $2500 more than the sticker price! Then they pushed papers at me so fast and came at me hard to buy one of about a dozen warranty plans. To that I said no. Then the salesman put me in a car that was waiting out front, (not the one I test drove) gave me less than 2 minutes introduction to the automated safety systems and rushed me out of the lot. I am ashamed to say it wasn't until about 4 days later I saw in the paperwork that I paid $26K instead of $16K. I immediately went back and told the manager I wanted to return the car and he said, "Too bad I don't have a return policy.". This car turns out not to even have the same features as the one I test drove. I am sick at what I did and disgusted at the way I was treated. Is there anything I can do? I would never have spent that much money if I had understood what was happening. I simply can't afford it. More

Recall Repair and 27K service 7/25/2020 The service department did an outstanding job. I had a recall sensor for the passenger seat that needed replacement and at the same time the 27K serv The service department did an outstanding job. I had a recall sensor for the passenger seat that needed replacement and at the same time the 27K service. I am very pleased with the service. I had an appointment and it took about the time that was required. Kanin Prasertsin was a great help and I appreciate him keeping me informed of the progress of my repairs. Majority of the people that were waiting inside had masks and the furniture ensured social distancing was in compliance. More

Purchase a vehicle recently, they did not honor the 5 day 250 mile money back guarantee and have not gave me any paperwork for the vehicle. Also they have not returned my phone calls regarding the vehicle. 250 mile money back guarantee and have not gave me any paperwork for the vehicle. Also they have not returned my phone calls regarding the vehicle. They have my money and the vehicle and have not resolved any of the problems . Terrible experience!! And good luck getting ahold of their General manager, it’s been two weeks and still no call back. More

Pushy Dealer I was overall very dissatisfied with the quality of service I received. We had gone in having just begun the car shopping process, completely not read I was overall very dissatisfied with the quality of service I received. We had gone in having just begun the car shopping process, completely not ready to purchase a vehicle yet. We had expressed this a couple of times throughout our process of questioning and test driving. We were hoping to get a quote to think on overnight, but instead we were rushed into trying to get us to purchase the vehicle at 9:00 PM. After we had refused multiple times, I was then asked to initial to an agreed upon price of a quote on an offer sheet. I had asked why my initials were needed, as I had not ever been asked this before for a quote. It overall felt very sketchy, and I did not feel comfortable initialing the paper. The dealer would not explain why I needed to initial the sheet of paper, and it overall felt like I was trying to be conned into purchasing the vehicle. He persisted on asking me to initial the paper, and it was overall an incredibly uncomfortable experience. I can't imagine going back to this dealership. More

I had instructed my roommate to drive over and ask a sale person about helping her get an ‘estimated’ trade-in value for her car. I had recommended this location from the positive service experience I had ha person about helping her get an ‘estimated’ trade-in value for her car. I had recommended this location from the positive service experience I had had. She got paired with Tawseef Kashoo and she began asking him questions. She was just trying to begin shopping for her first newer car. With our schedules not matching up I figured they would at least be able to help her out and answer a few questions. They did NONE of the sort. Tawseef refused too give her an estimate stating shed have to be buying today to do so. She said she wasn’t and just was hoping to get some idea. Now being a GM for a service based company I would hope my team would do what’s best in the eyes of their guests. But apparently hoping the same form another service oriented business was too much to ask for. The sales manager I spoke to about this, Mike I believe was his name didn’t even seem concerned or fazed. This just goes to show you that even with a pandemic people can’t seem to treat other people like actual people. They are only concerned if you are their next paycheck. I would NOT recommend this location to buy or service your Subaru at. More

Completely incompetent I usually don't write reviews for services, because whether it was a good or bad experience, I usually just move on with my life. I've decided to make I usually don't write reviews for services, because whether it was a good or bad experience, I usually just move on with my life. I've decided to make time for Subaru Autonation because this is one of those situations where I just need to vent my anger and general disbelief at the quality of service that has been provided. In short, its been just the worst experience one could imagine. I've been bringing my Impreza to this dealership to fix residual damages from a large accident that happened a few years ago. The main problem is that the traction control doesn't work no matter what they replace or fix, and they've replaced just about everything at this point. Repeatedly, I've had my vehicle returned to me with assurances that it has been fixed and repeatedly I have had to bring it back to have the same problems looked at. The staff that I've interacted with were dismissive and could have cared less what my problems were with the new vehicle that I had purchased from them. I have lost count of how many times I have had to bring my vehicle back. On one such occasion, when both my front tires exploded two days apart from one another from obvious camber and alignment problems, (problems that resulted from shoddy repair work) I was condescendingly told that problems with the camber couldn't possibly lead to tires popping. "Maybe they just both popped coincidentally", I was literally told this unironically. The customer service here has been laughable, no such service is really provided. Well, that is not entirely fair because I've only had dealings with two advisors, Jason and Gabriel. Gabriel has been incredibly helpful and informative. He has been the only person to show actual concern for my situation and he is not even my advisor! Jason is my advisor. He has been completely negligent, absent and the complete opposite of helpful. None of my calls ever get through to him, whether I call his cell or the dealership itself. More than once I've called the dealership, been put on hold for god knows how long and then been hung up on. You have to call him multiple times and leave multiple voicemails for him to maybe deign to call you back. Dude's always on lunch apparently regardless if it's 9 in the morning or 6 in the evening. One must literally drive to the dealership and physically be there to talk to someone about your car. It is clear as day he doesn't even remotely care about his clients or his job. I haven't seen my car in MONTHS. Part of the reason for this is because whoever was responsible for checking that my car was being worked on quit during the repair process and after she was gone, no one else was given the file for my vehicle. So my car literally sat in their lot for the better part of a month with no one even questioning why there was a random car just sitting there. It's ridiculous enough that I'm actually laughing out loud a little right now, a car can literally just sit in the garage of this dealership and no one cares enough to maybe find out what the deal is with it. I hear the general manager of the place was helpful to my father when he went to the dealership so I guess that's alright, usually, phone calls should suffice. So, to sum up, this whole experience has been like having my spirit crushed by a slow-moving glacier of incompetence and negligence. I could continue but it would be redundant. Avoid this place if your car needs repairs performed that go beyond an oil change. More