AutoNation Subaru Arapahoe

The service center is awesome! Josh is consistently one of your best representatives. The mechanic was new to me but I would highly recommend him now too! of your best representatives. The mechanic was new to me but I would highly recommend him now too! More

This was the easiest car buying experience we’ve ever had. All of the paperwork was taken care of ahead of time and our beautiful new Outback was waiting when we arrived. Gary G. was so easy to work with had. All of the paperwork was taken care of ahead of time and our beautiful new Outback was waiting when we arrived. Gary G. was so easy to work with and we trust him immensely to get us the best deal. More

This place can't seem to get anything right on the service side of the house. Both my girlfriend and I purchased our cars from here and anytime we've brought our cars back for service we encounter som service side of the house. Both my girlfriend and I purchased our cars from here and anytime we've brought our cars back for service we encounter some kind of issue. Most recently I brought my car in for a recall and also asked if they could patch two punctures in the same tire. When my car was ready, I saw someone pull it around and then it just sat there for nearly an hour before someone came to get me, it was even moved out of the way twice so other newly serviced cars could be picked up first. On top of that, when I got home I discovered that only one of the two punctures in the tire had been patched, and the other nail was still clearly visible in the tire. This is just the tip of the iceberg, but their ability to botch even the simplest of repairs is representative of their complete inability to handle more complex automotive service and customer service issues. Never going back. More

Just had 24,000 miles service on my 2019 Ascent. Taylor did a great job for me. Excellent service. I will definitely continue to use this service department did a great job for me. Excellent service. I will definitely continue to use this service department More

I can't say enough great things about AutoNation Subaru on Arapahoe. In particular, I can't say enough good about my sales rep, David Elia. As a former car sales rep for a luxury car brand, I have very hig on Arapahoe. In particular, I can't say enough good about my sales rep, David Elia. As a former car sales rep for a luxury car brand, I have very high expectations & standards with vehicle purchases. David has exceeded them by far. David was by no means pushy, he was patient with my many questions and always committed to his promises. I was very impressed with how I was treated and respected as a customer. I would be remiss to not mention how great my experience was working with Tawseef in finance as well. He's a straight shooter and is not in the business of wasting anyone's time. I'm not one to buy extra back-end products (tire & wheel protection, maintenance packages, windshield protection, etc.), but he made an exceptional offer I couldn't refuse. I loved this. Quick and seamless process. If you're in the Denver area and in the market for a new or used Subaru, I truly believe you would be making a mistake by not first visiting this dealer. Furthermore, you're making an even bigger mistake by not working with David. Save yourself the trouble, time and headache in your search; you will not regret it. More

Thank you Bobby for the great customer care. Couldn’t be more pleased with the Subaru crosstrek I purchased completely online. Delivery right to my door. Online description was accurate. Thanks again Bobby more pleased with the Subaru crosstrek I purchased completely online. Delivery right to my door. Online description was accurate. Thanks again Bobby. More

I am a 72-year old retiree living on a pension. I went to look at their 2020 Crosstreks because I wanted to compare them to the Mazda I test drove the day before. After the test drive they checked my cre to look at their 2020 Crosstreks because I wanted to compare them to the Mazda I test drove the day before. After the test drive they checked my credit rating and said if I put down $5,000 they could give me a great deal. They tried to set the interest rate at 2.9% and when I said that was too high they lowered it to 1.9%. I later learned the going rate was 0%. But the worst was I thought we were negotiating from $21K and I would be financing $16K. I later found out they added my $5,000 ABOVE the $21K making the car cost $26K! That's $2500 more than the sticker price! Then they pushed papers at me so fast and came at me hard to buy one of about a dozen warranty plans. To that I said no. Then the salesman put me in a car that was waiting out front, (not the one I test drove) gave me less than 2 minutes introduction to the automated safety systems and rushed me out of the lot. I am ashamed to say it wasn't until about 4 days later I saw in the paperwork that I paid $26K instead of $16K. I immediately went back and told the manager I wanted to return the car and he said, "Too bad I don't have a return policy.". This car turns out not to even have the same features as the one I test drove. I am sick at what I did and disgusted at the way I was treated. Is there anything I can do? I would never have spent that much money if I had understood what was happening. I simply can't afford it. More

Recall Repair and 27K service 7/25/2020 The service department did an outstanding job. I had a recall sensor for the passenger seat that needed replacement and at the same time the 27K serv The service department did an outstanding job. I had a recall sensor for the passenger seat that needed replacement and at the same time the 27K service. I am very pleased with the service. I had an appointment and it took about the time that was required. Kanin Prasertsin was a great help and I appreciate him keeping me informed of the progress of my repairs. Majority of the people that were waiting inside had masks and the furniture ensured social distancing was in compliance. More