AutoNation Subaru Arapahoe

Review 1 Subaru Arapahoe Auto Nation is the worst dealer at least for used cars. They hide behind their great name Autonation but they are dishonest and unprofessional. From their salesman to financial mana at least for used cars. They hide behind their great name Autonation but they are dishonest and unprofessional. From their salesman to financial management and even worse general management. When you buy a used car from such a large dealer you do so with confidence and peace of mind because they offer a 40+ point inspection but it seems like they fill it up just to complete a requirement to be able to deliver the car. Two weeks after purchasing a 2020 Ram Promaster Cargo Van we realized that the coolant tank was empty and was leaking all the fluid after filling it but even worse the following days we tried to move the steering wheel and we had to use four hands to do it, the car was inoperable. We took the car to Ram Autonation where the diagnosis was that they needed to replace the radiator, pump and other parts, this repair alone cost around $2500 and the worst part was when they told us that the steering fluid was contaminated, this repair was going to cost $6000. Here comes the worst part: the extended warranty would only cover the repair of the coolant system but not the steering wheel repair. We spoke with the person who sold us the warranty, who is the same financial person, and she told us that they could not do anything because the car had been delivered in perfect condition. After this, they offered us a trade for another Ram Promaster but with a value double that of the first one. The financial person assured us that with this new car we were not going to have any problems because it was very well checked. Lol. But then, how did they check the first one? After waiting a few days the bank did not approve this trade and the last response and solution from the financial person was to sell it on Facebook Marketplace and buy a new one. This is a total lack of respect but this great solution was not enough because when we told them we were going to post a review they told us not to do it that they would talk to a general manager. They asked us to send an email to this professional manager who after 5 days has not responded. My only advice is to take your mechanic, drive the car at least 50 miles and do not believe the multipoint inspection because it is a lie. The cargo van has been at the dealer for 21 days waiting for someone to respond. Thank you Shweta, Oscar, Financial Manager and whoever the general manager is. More

Took car in for not starting or hard starts. Was told it needed a new DCM, which would covered under warranty and I would get a new battery as well. Also received oil change and 30,000 mile main Was told it needed a new DCM, which would covered under warranty and I would get a new battery as well. Also received oil change and 30,000 mile maintenance. Checked battery two days later and noticed my old battery was still in car and not replaced. Had to go back to dealer for new battery. My concern, was new dcm even done. More

DO NOT SERVICE HERE. The worst experiences continue to happen with the service at this location. We had an oil change planned for today at 11am, see pic below. The car The worst experiences continue to happen with the service at this location. We had an oil change planned for today at 11am, see pic below. The car had an error code and they said they would do their best to get the diagnostics done. Not only did they fail to complete this in 6hrs of waiting, THEY NEVER CHANGED THE OIL!!!!! Incompetent is one word I would use to describe this place and the experience you will have. You have been warned. I would not write this but I have had several bad experiences here as they continue to NOT SHOOT YOU STRAIGHT. More

Brought my Subaru in for service, my service advisor was Mathew Mae’s. Everything was punctual and well communicated. Thanks! Mathew Mae’s. Everything was punctual and well communicated. Thanks! More

Although we leased through a different party, this dealership was prompt with providing cars and delivering what was specified. We are excited to drive a Subaru. dealership was prompt with providing cars and delivering what was specified. We are excited to drive a Subaru. More

Everyone was super helpful and knowledgeable when I traded in my car. I appreciated them staying late to help me. The entire process was very enjoyable. Thank you guys! traded in my car. I appreciated them staying late to help me. The entire process was very enjoyable. Thank you guys! More

I would like to share my negative experience of working with the AutoNation Subaru Arapahoe dealership. When buying a Ram Promaster 3500. I came and chose a car, it had minor faults. I pointed this out to with the AutoNation Subaru Arapahoe dealership. When buying a Ram Promaster 3500. I came and chose a car, it had minor faults. I pointed this out to them, in response they said that everything was fine, that their service had checked everything, we had to go together and point out the shortcomings and the complete unsuitability of the tires, which is unsafe for use on the road, and also casts doubt on the competence of their specialists, as a result we agreed that the tires were completely unsuitable, they agreed to a small discount. As a result, we began to apply for financing, it took several days, because at first they offered a high percentage, about 15, we insisted on other options for financing through a bank, and not through a credit union, soon they offered a percentage of about 11, we replied that this suited us very well and subsequently we set a date and time to come and pick up the car, they took our SSN in order to prepare the papers and immediately pick up the car. When I went to pick up the car on the appointed day, I received a message that the car was no longer available for purchase. As a result, I lost a lot of time, credit points, and a contract for work, since I was only considering this car, since it was extended and they knew about it. This dealership apparently does not care about the attitude towards the client. They did not tell us anything about the deposit or any special conditions. I do not recommend this place for buying a car. More

I brought my son in to buy a used Subaru, and Lucas our salesman was fantastic. Also our finance man Eli was top notch. Both very professional, patient and helpful. I worked in auto sales for several yea salesman was fantastic. Also our finance man Eli was top notch. Both very professional, patient and helpful. I worked in auto sales for several years, and my professional opinion is 5 stars for this dealer. My son drove out in a great used Subaru to celebrate his graduating college, Thank you Lucas and Eli!!! More

Helped me get a cool car. Happy with my purchase and the experience. I would come here again Happy with my purchase and the experience. I would come here again More