AutoNation Nissan Tempe - Service Center

Can I give negative stars? Both Boyd and Derrick are probably the worst customer service people I have ever met. I have had three Nissan Frontiers and an Xterra. I loved th Both Boyd and Derrick are probably the worst customer service people I have ever met. I have had three Nissan Frontiers and an Xterra. I loved them. But I will no longer be buying Nissan Products. A little back history, In 2018, I took my 2013 Nissan Frontier to AutoNation Nissan Tempe due to a fuel filler tube issue. There was a service bulletin about the problem. I printed it and brought it with me. Basically, it intermittently caused fuel to spray back out of the tank as you filled it. Derrick was a service person then. He did not check the filler tube instead he bilked my extended warranty company for everything he could think of including a new gas tank. Finally, after 2 years, he had an epiphany... He found the service bulletin and fixed the issue. Like it was his idea. Fast forward to 2023, I took my 2019 Nissan Frontier to the dealership I purchased it from due to an airbag warning light blinking. They were not a Nissan Dealership, but they did the diagnostic and confirmed it needed a new airbag sensor. But they couldn't do it since it had to be done at a Nissan dealership. They sent me to Auto Nation Nissan Tempe to have it fixed. I arrived at my scheduled service time only to be told that the person I was scheduled to meet for the repair was at lunch. So I got the "super-friendly" Boyd instead. In case you didn't hear my sarcasm, Boyd is the most unfriendly person I have met and was rude to me immediately. I told him I have had bad experiences at this location previously and he must have taken that as a challenge to make this experience even worse. He also informed me it would need another diagnostic since they could use the one from the original dealership. So I waited for 2 hours to complete it only to tell me what I already knew—the airbag sensor needed to be replaced. He said he would order it and text me when it was in. This was on a Wednesday. On Friday I received the text that the parts would be in on the following Tuesday. I called Monday and made an appointment for Wednesday. When I arrived Wednesday, Boyd rudely told me the part wasn't in. I took off work for this and my girlfriend rearranged her schedule to pick me up while they serviced it. I was not happy and another person, Rustin, said he would take over helping me. I asked to speak to the manager and low and behold, guess who the manager is... Derrick!! The same guy that gave me the 2 years run around on my previous Frontier. He said to make this right he would waive my extended warranty deductible and get the part asap. After 3 weeks I still hadn't received a text or call about installing the parts. I contacted Nissan Corporate and filed a complaint. After about a week of phone tag, I finally received a phone call saying they cannot do anything about Derrick and Boyd's behavior since they are an independent dealership. I was also informed that I am not welcome there. I know I am just one person, but companies should not treat people this way. Losing one person as a customer doesn't amount to anything to them so what do they care? But you as a consumer should do yourself a favor and avoid the service department at AutoNation Nissan Tempe. More

Boyd Hamilton was very helpful, professional, and kind with the service for our 2009 Nissan Murano regarding our steering wheel. with the service for our 2009 Nissan Murano regarding our steering wheel. More

Amazing service and friendly staff! Amanda took care of everything and kept me updated, thank you! Amanda took care of everything and kept me updated, thank you! More

I expected the repair would cost much more than it did. The repair shop I'd used couldn't diagnose the problem and referred me to a dealership after they tried to figure it out for 3 days. Pleasantly surpr The repair shop I'd used couldn't diagnose the problem and referred me to a dealership after they tried to figure it out for 3 days. Pleasantly surprised More

In my experience, the service is excellent at Nissan Auto Nation in Tempe. They are thorough and the staff is great! Everyone is extremely polite and helpful throiughout my stay. I drive an exta 30 miles to Nation in Tempe. They are thorough and the staff is great! Everyone is extremely polite and helpful throiughout my stay. I drive an exta 30 miles to service my car in Tempe although I live in North Scottsdale. Thank you for your service! More

I am a long time customer and have never had a bad visit. Before this dealership we had gone to several others and after buying a car just never got the same type of customers service and attention we always Before this dealership we had gone to several others and after buying a car just never got the same type of customers service and attention we always seem to get each and every time we go to AutoNation. First class all the way! More

The best part about the Tempe Nissan dealership for me was working with my Service Advisor, Boyd. He kept me up-to-date on the status of my repairs. was working with my Service Advisor, Boyd. He kept me up-to-date on the status of my repairs. More

Very friendly and knowledgeable service advisors. The most comfortable customer waiting room I have ever spent time in. Repairs and routine maintenance work is done right the first time. The most comfortable customer waiting room I have ever spent time in. Repairs and routine maintenance work is done right the first time. More

Service advisors Boyd and Jordan are both excellent at customer service. I recommend this service department with 5 stars. customer service. I recommend this service department with 5 stars. More

I continue taking my vehicle to this dealership due to great customer service and their honesty. great customer service and their honesty. More