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AutoNation Nissan Tempe - Service Center
Tempe, AZ
382 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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382 Reviews of AutoNation Nissan Tempe - Service Center
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January 24, 2022
Dropped off my car for repair. Was told it would take 2 to 4 hours or more. advised then yo call me as to weather they would keep my car overnite. they said they would call me. No call received. The next to 4 hours or more. advised then yo call me as to weather they would keep my car overnite. they said they would call me. No call received. The next day I called 6 times and could not get the service dept. Left messages to call me back. no all back. Finalled called the sales dept. and the salesman wrent to the service dept. to find the service mgr. he told ne they were very busy and would call me shortly. waited 2 hours, no call/ called back sales dept and complained He again went to the service dept. and had the service mgr call me. This is the worse customer service I've experienced ib twenty years. This should be corrected immediately!!!! More
by jur871
Employees Worked With
Brian Huglin
October 27, 2021
If I could leave a zero star review I would. I've had a horrible experience the last 4 visits here at this dealership service department. I have been coming here for over 3 years and it has progressively g horrible experience the last 4 visits here at this dealership service department. I have been coming here for over 3 years and it has progressively gotten worse every visit. I came in to get new tires and an oil change and waited 6 hours even though I had the earliest appointment available and arrived 15 minutes early, then they over charged me on top of that. Fast forward to my next visit, I had a small leak in the tire so I made an appointment and came in last Wednesday, 10/20. They took my car back and later came out to tell me the warranty was going to cover 2 new tires because they were non-repairable. They had to be ordered so I was told to come back at a later date. Came in on Saturday, 10/23. Was told they had the tires but couldn't get the claim approved to cover the labor because it was the weekend. Got told I was going to get a call back Monday, 10/25 and I never did. I called 10/26 and was told by the service manager that they got everything handled to come in tomorrow and I would be worked on right away since my service case was still open. I got here at 8:10am and just got told at 10:45am they are barely going to start working on my vehicle, this was only communicated to me after I went looking for an update! AutoNation please tell your employees they need to communicate progress on vehicles hourly! COMMUNICATION IS KEY AND THEY DO NOT COMMUNICATE ANYTHING UNLESS YOU GO LOOKING!This is especially important if the customer is waiting for the vehicle and it is something that has gone over the time frame that was originally discussed! I will definitely be recommending people to stay away from this service department unless they have endless hours to wait on something simple that should only take 2hours! My advisors were Derek and Rafael. More
by Bernice S
Employees Worked With
Rafael
December 10, 2020
We purchased our 2020 Nissan Rogue sl here in May 2020 and in October 2020 we took it to them for the first service and our Service Manager, Charles was fantastic! He got it done sooner than expected and and in October 2020 we took it to them for the first service and our Service Manager, Charles was fantastic! He got it done sooner than expected and was very professional! Thank you Charles!! More
by John R.
Employees Worked With
Charles
March 10, 2020
Worst service experience ever. Had vehicle for 6 hours,did nothing asked for 2 separate diagnostic fees just because they were to slow to finish on time. hours,did nothing asked for 2 separate diagnostic fees just because they were to slow to finish on time. More
by Ashleynabrams
Employees Worked With
Saul
April 03, 2019
Professional & curteous Quick, efficiently done. Had a courtesy car for me to use so not to disrupt my business day. Shannon was genuinely interested in asking my experience Quick, efficiently done. Had a courtesy car for me to use so not to disrupt my business day. Shannon was genuinely interested in asking my experience a good one. Thank you Autonation Tempe. Thank you Shannon More
by Rick Brill
Employees Worked With
Shannon
January 27, 2019
Service Review - Saul I have been using Autonation Nissan in Tempe since I've been in Arizona. The help received by Saul has been okay. I will simply state what has happene I have been using Autonation Nissan in Tempe since I've been in Arizona. The help received by Saul has been okay. I will simply state what has happened to me and not include my own personal feelings about the level of service provided. A couple of visits ago, I was told that my battery needed to be replaced at 35,000 miles (2014 Nissan Altima) because of mild corrosion around the cables and the cost would be $130 dollars. I declined. Flash forward to 43,000 miles and Saul now tells me my battery only needs to be cleaned for the price of $45. I ask Saul to replace my wipers and he forgets to do so. After reviewing the work on my car, I notice that Saul had taken note of a cracked front control arm on the passenger side that Saul did not notify me of. When I looked for him to clarify, he was nowhere to be found. After being called on the radio 3 times and PA system once, he was still nowhere to be found. Thankfully, two service advisers who share his office were able to help me out. As I was leaving, I saw Saul in the parking lot sitting in a car. More
by rblack6
Employees Worked With
Saul
March 20, 2018
Ask for Zach--you won't be disappointed I arrived at the dealer ten minutes earlier, and although I had an appointment with a tech, someone else approached me and was willing to help. He int I arrived at the dealer ten minutes earlier, and although I had an appointment with a tech, someone else approached me and was willing to help. He introduced himself as Zach. He found my paperwork, took my car keys and offered to get the shuttle bus to take me to work. Unfortunately the shuttle bus was already on route and so, Zach offered to take me to work. I call that going above and beyond the call of duty! He was professional, helpful and got me to work in no time. Later on he called to tell me what the car needed and what would cost me, offering to once again send the shuttle to pick me up. Cars in general and everything that has to do with them, make me a little apprehensive, but thanks to Zach, I had a great experience and I will definitely return to this dealer. With people like him my car will always be in good hands! More
by Cami Skiba
Employees Worked With
Zach
March 10, 2018
Service with a Smile I have purchased 2 vehicles through Autonation Tempe. Last weekend, I needed service for an oil change and 100-point inspection before mg warranty ex I have purchased 2 vehicles through Autonation Tempe. Last weekend, I needed service for an oil change and 100-point inspection before mg warranty expired. Maurice was my service person. He was friendly and informative. I had an appointment but they were running behind and may take several hours. He must have put a rush on it as he said, and my vehicle was ready in less than an hour! Thank you Maurice. More
by Debra, Temoe AZ
Employees Worked With
Maurice
February 27, 2018
Troy did a magnificient job of taking care of both me! My 2016 Rogue was in for warranty work. Troy informed me that the part necessary to complete the repair was not in stock and would not be available u My 2016 Rogue was in for warranty work. Troy informed me that the part necessary to complete the repair was not in stock and would not be available until the next day. Since my Rouge was dissembled waiting for the replacement part, Troy got me a loaner car to use until the next day. The Rouge was repaired the next day at the time Troy indicated it would be finished. More
by gresch
Employees Worked With
Troy, and the guy incharge of the loaner cars.
February 12, 2018
Excellent Service Experience The service team at Nissan Tempe AutoNation are great. The guys there have excellent customer service skills and are very friendly. Service was fast a The service team at Nissan Tempe AutoNation are great. The guys there have excellent customer service skills and are very friendly. Service was fast and I look forward to coming back for future service needs. More
by T. Waters
Employees Worked With
Zach
