AutoNation Nissan Tempe - Service Center

Had to bring the truck in because the seal around the front light was coming out. They told me it was a factory seal and they normally fall out or come out before being sold. front light was coming out. They told me it was a factory seal and they normally fall out or come out before being sold. More

Although our car was kept for 8 days (much to my chagrin) due to a delayed part order, Rustin Owens kept us appraised of the status of the part delivery and when the car would be ready. Aside and apart from due to a delayed part order, Rustin Owens kept us appraised of the status of the part delivery and when the car would be ready. Aside and apart from the work being performed on our Nissan Murano, the mechanic strongly recommended to Rustin that we replace an air intake boot however, I declined due to price of the part and our sense of urgency in getting our car back. When I went to pick up the car, I was pleasantly surprised to learn that Rustin had taken the initiative, expensed the intake boot and had it installed as a courtesy and, I suspect, as a way of appeasing us due to the length of time our car was in the shop. This was above and beyond what I would have ever expected from a service advisor from any dealership! This kind act has earned our repeat business. More

the advisors have been fantastic in every visit I have had. Thank you and I am looking forward in maintaining Tempe campus. had. Thank you and I am looking forward in maintaining Tempe campus. More

Brought my vehicle in for a check of an issue with overheating. My advisor never really contacted me and sent me vague text messages about the issue and quoted an astronomical price for a replacement overheating. My advisor never really contacted me and sent me vague text messages about the issue and quoted an astronomical price for a replacement of a cooling fan. When i went back to the shop to meet him, he was not there and instead closed out the file. Like, o.k. That was pretty presumptive. The main issues are: The replacement part was about $100 more than if I bought it ala carte. O.k. Whatever. However the amount of time quoted to do the work was 4 hours when dealer guides for this replacement were only an hour and a half. When i spoke to other shops, they laughed at a 4 hour work order time for replacing a fan. It’s a shame, really. I had a great experience with this place before but it seems like they are fine losing service customers in favor of warranty work, which nets better profits for the shop. Anyway, what a bummer. Also, if my advisor wasn’t so disconnected and would have given me at least a rational explanation, you wouldn’t be reading this. So yeah, do your homework on this place. More

Took my vehicle for oil change and rotation, Amanda my service advisor told me how long it would take and I received my car within the time frame service advisor told me how long it would take and I received my car within the time frame More

I've bought Nissans all my life and this dealership is the best!! I've been coming here for years and this was the best service team. Rustin Owens was so helpful, thank you! the best!! I've been coming here for years and this was the best service team. Rustin Owens was so helpful, thank you! More

Setting an appointment was easy and the time waiting for my vehicle was sufficient. I had no issues, and the customer service was great. my vehicle was sufficient. I had no issues, and the customer service was great. More

Weary honest and friendly staff, professional support and service, Mr.Boyd Hamilton service advisor was professional and weary helpful to explain and advice customers. Technician Terry Did multiple inspect service, Mr.Boyd Hamilton service advisor was professional and weary helpful to explain and advice customers. Technician Terry Did multiple inspections and his advice what needs to be done,nice teem work , definitely will come back! More

Great honest service. Also Nissan cleaned my car after the oil change! I've been going to Nissan for many years. Also Nissan cleaned my car after the oil change! I've been going to Nissan for many years. More

Great service department. My first time getting in since the purchase. All systems checked and helpful Service agent. My first time getting in since the purchase. All systems checked and helpful Service agent. More