AutoNation Nissan Tempe

I bought a 2007 Chevy HHR. The day after signing papers, I discovered the key fob was broken. I asked for it to be replaced. They refused, so I respectfully and professionally asked the manager to approve m I discovered the key fob was broken. I asked for it to be replaced. They refused, so I respectfully and professionally asked the manager to approve me a new one. His email was one of condescension and curtness. VERY unprofessional and unfriendly. I found his response to be lacking in all areas. Needless to say, I won't be utilizing this dealership ever again. More

I had recently paid off my car from Drivetime. After that I never wanted to do business with them ever again and my experience with dealership were aweful. I've been trying to trade in my 03 ford (fix or rep I never wanted to do business with them ever again and my experience with dealership were aweful. I've been trying to trade in my 03 ford (fix or repair daily) and everywhere I went they wanted 2000-3000 dollars down payments.Every sales person said they would follow up with me the next day but I found myself calling and leaving voicemials that never were returned. I had tried Power Nissan fist and right way I was greeted by Louis Carcamo. In my head I was thinking, " this guy is gonna try and hustle us!" Right off the bat I told him, " Look I'm looking for this, this and this. I explained my situation that my 03 ford is hanging on nails. I aslo told Louis, what are my options and NO BS... Lets just keep it real and tell me straight out what I can do. He was very understanding and open minded to helping me. He picked out some options for me and before we test drove I told him that I didnt like certain cars he was picking our for me. I guess you can say I was beinf difficult and being a spoiled brat but my second time around of buying a car I wanted to be smart and I wanted somthing I loved. Living in Arizona at 112 degree heat is bad enough. Being in the heat gets me on edge and I could only imagine what Louis was feelings lol... We test drove about 3 cars that day and I decided to look somewhere else just to know what my other options were. Louis took our information and we gave us his and we left. I felt so bad for spending three hours in the hot sun and leaving louis hanging but I also thought about my feelings and what I was willing to commit too. So our search continued! Went to other places and no luck So I ate my words and went back to drivetime!!! Since I was a "Champ customer" they could help me with out a trade in and a down payment. We bought a 06 dodge durango and two days later it started shaking on the freeway! I was like HELL NO!! I wasnt a fan of the biggness of the truck or the gandpa style Interior. So It was a good thing we took it back. My fiance and I had decided to take the bus to work and just wait for my 03 ford to be fix or to save enough money to but a new one. During my weeks of searching Louis followed up with me every other day! He left voicemails saying," stop your search and come back. I want to help you." I answered a couple times and told him that we were still searching...other times I would never call him back but he still continued to call. well the day we had our plans all mapped out to take the bus and gave up on our search louis called us! He was like what is the status? I told Louis, " look my car is complete broken down and I wont have any way we can trade this car in." He was like when can you come in? I told him we dont have a ride to even get to your dealer, we have no car! He asked where I lived and said he would pick us up he just had to check with his manager and that he would call me back. I was thinking, "yeah ok...there is no way his manager will let him do that and I didnt even expect a call back. He called back 10 minutes later and said, " Ok I an on (cross street and cross street) where do I go now"? I was so surprised that he drove to come get us. We got to the dealer and test drove 4 more cars in 112 degrees lol... I still had that spoiled brat mentality. We had our eye on this blue durango..much smaller that the big beast we bought from drivetime. He said that someone else was working on the truck. I was bummed out...so as we were ready to give up once again the people that were working on it had there eyes on a different car. So we test drove it checked out the car. We punch 90 on the freeway to make sure it didnt shake =)We had found our truck and what we wanted! So I was still waiting to be disappointed being on a sunday my insurance company wasnt open and Louis wanted me to have full coverage! I returned the 03 durango to drivetime Friday and I couldnt cancel my insuracne untill Monday... So i still had full coverage!! I was good to go and just need my John Hancock and the truck was mine! Louis never got frustrated with me or...at leat he didnt show it lol... He told us that we werent just his customers we were like his family..ahhhh shucks I felt great with his business and was very satisfied with the syle of the truck, pricing, payments and the benifits of working with Power Nissan! I beleive God opened doors for us and we feel like God used Louis to help us... God is good! We feel so blessed to have meet and worked with Louis... I am please with how everything truned out for us. I recommend this dealer to anyone! If your having any type of troubles with anything they will try and make away!! Just be patient and make sure you stand your ground on what you what... Now I am blessed with two cars!!! Louis is so amazing and I look forward to speaking with him during my two year relationship with him and my truck. I am so excited to start my new adventure!! STOP SEARCHING AND GO TO LOUIS CARMACO at Power Nissan!! TELL HIM EVETTE AND JAMES SENT YOU!!!DONT WORK WITH ANYONE ELSE EXCEPT LOUIS CARMACO!! PRAISE GOD FOR ALL THAT HE DOES!! More

I recently purchase a 2006 Infinity M45 from this dealership, and prior to the purchase had looked up reviews to be sure I was making the right decision. After reading some of the reviews about the p dealership, and prior to the purchase had looked up reviews to be sure I was making the right decision. After reading some of the reviews about the poor service, against my better judgement decided to give the dealership a second chance because of the great deal they had on vehicles at the time. Prior to signing any finance forms, we notice the car had a bad sensor and questioned the age of the tires. We were assured that the warranty would cover the sensor repair or replacement and the tires were brand new. We later took the car in to have an oil change, and were told by their service department, who was unaware that we puchased the car from them, that we needed new tires and that the tire sensor was bad and the warranty would not cover the part. We immediately contacted the Sale Manager, Wayne, and he informed us that he would have his people take a look at the car. He initially expected us to pay for the sensor replacement, however, after lengthy conversation, he said he would pay for the tire sensor replacement and said that after inspecting the tires, they did not need to be replaced at all and the service technician was mistaken. After driving the car for a little while, we noticed that tire sensor was acting up again, and because it was due for another oil changed, decided to take it to different Nissan Dealer in Gilbert. There, they informed us that the tires were in fact bad and needed to be replaced, and the tire sensor was never replaced at all, they just rotated the tires. At this point, we took the car to discount tire (where we normally purchase our tires and who we trust to be honest) to get a second opinion, and they also stated the tires needed to be replaced. The one tire was new, but the others were bad. We are currently on our way back to Power Nissan Tempe to get an understanding as to why they would lie to our faces tell us they replaced the tire sensor and that our tires were new and did not need to be replaced, when all the while they did not work on the car what so ever. As you read through these reviews keep in mind that ultimately the decision is yours to deal with them, but my advise would be to stay as far away as possible because my experience so far has been that Power Nissan TEMPE dealers are dishonest and look only to make money off you instead of providind quality customer service, and at this point, any form of customer service. If you look to get a good quality deal from these people, look the other way, because you will be completely disappointed. More information to come as we are at the dealership now... will post the outcome of the visit soon. More

I can't say enough about the WONDERFUL experience I had at Tempe Power Nissan yesterday. When I arrived, the General Manager, Randy Jacobs, came out immediately to welcome me, not knowing I had already or at Tempe Power Nissan yesterday. When I arrived, the General Manager, Randy Jacobs, came out immediately to welcome me, not knowing I had already ordered a car, and was very cordial and didn't try to pressure me. When I told him I was there to see Brian Shirley, he summoned Brian immediately and the 'buying' experience began. Brian is the BEST salesperson I've ever encountered. He explained all the financials very clearly and there were no hidden surprises. He gave me a FANTASTIC deal! He also went waaay beyond the call of duty by putting on my difficult seat covers, connecting my cell to the car's bluetooth, and programming the car's homelink (garage opener). Everyone else, including Gary Gardner, head LEAF tech, Rose Papp, sales cashier, and Scott Goldstein treated me very well and they were really nice. Adam, the Finance Manager, had me in and out in just minutes! That's the first time I've ever done Finance that fast. I can't thank everyone enough that I met there for giving me the Ultimate buying experience! Thanks again! More

Brian Shirley and Power Nissan worked very hard to make my car buying experience a good one. Brian was knowledgeable about the cars he was selling and worked with me over several days to get me in the vehi my car buying experience a good one. Brian was knowledgeable about the cars he was selling and worked with me over several days to get me in the vehicle I really wanted. I would recommend Brian and Power Nissan to friends and family. More

Very good experience considering a car-buying experience can never be a pleasant one. Brian Shirley was an excellent sales rep. Randy Jacobs provided good financial information. Sometimes I wish they would can never be a pleasant one. Brian Shirley was an excellent sales rep. Randy Jacobs provided good financial information. Sometimes I wish they would help me more than they help the dealership get the money, but I understand it's a business and the company comes before the customer. More

Brian happened to follow up with us regarding our sale today and we were having problems with the battery, Brian offered to check out what warranty we might have if any on the battery before we spent any today and we were having problems with the battery, Brian offered to check out what warranty we might have if any on the battery before we spent any money. The car is a 1999 Nissan we have not had any issues so far besides the battery, we purchased on 10/31/10 and service was great, window tint was even replaced due to being too dark, the tint was great and we were not charged for this to be done. I also mentioned to Brian that the brakes seem to be grinding and we were going to get them inspected tomorrow and he said they can look at them next week as it is a safety issue and they can see what can be done as they should have about a year left on them. Overall the service I received was above par and the follow up so far as been great. I hope that continues! More

WOW! Best dealership I've ever dealt with. I'm very impressed to say the least. I've bought vehicles from a lot of dealerships and until now they were all the same. Nice as can be until you sign the pa impressed to say the least. I've bought vehicles from a lot of dealerships and until now they were all the same. Nice as can be until you sign the papers then they won't give you the time of day. I can honestly say that's not the case with Power Nissan and with salesman Steve Moggal. I had problems with the vehicle and assumed the worse. Being a used vehicle I didn't expect them to give me the time of day. The Power Nissan dealership and Steve Moggal went above and beyond anything I expected. They took care of the problems I had and made several follow up calls to me to make sure everything was good and I was happy. They didn't make any money spending time to help me and call me but they did it to make sure I was satisfied. I'll gladly do business with this dealership even if I have to pass up other dealerships to get there. Thank you Steve Moggal and Power Nissan for taking care of me before, during and more importantly, after the sale. More

Car advertised online did not have the features that the ad said it did when we got there. They did work with us to get us the missing equipment, but that was after we called them on it. The minivan was s ad said it did when we got there. They did work with us to get us the missing equipment, but that was after we called them on it. The minivan was supposed to be a CERTIFIED Nissan , but the air filter and oil were nasty when we checked them. The car was supposed to have had a complete overhaul to be certified and we felt like they hadn't done much to it at all to get it ready. The customer service was fair and the quality of work was poor. I would definitely go elsewhere next time. More

Went to negotiate a deal with this dealership, was told pricing everything was agreed upon by sales man, then was told to come in to make deal the pricing all changed by $1600 called GM of dealer Rick he pricing everything was agreed upon by sales man, then was told to come in to make deal the pricing all changed by $1600 called GM of dealer Rick he calls me says this is the price that I will never get a price as I was quoted..I purchased the car from avondale nissan for $1600 less then was given by Power Nissan.. Not happy with bait and switch, that is exactly what happened at this dealership!! Very poor customer service and poor communication between salesmen and managers.. They our full of alot of BS.. Do not waste your time buying from this dealership... More