AutoNation Nissan Tempe

Hello and good morning. I am writing you this letter Hello and good morning. I am writing you this letter because I felt it was absolutely imperative that I share our experience of buying a car with y Hello and good morning. I am writing you this letter because I felt it was absolutely imperative that I share our experience of buying a car with you. I should start off by telling you that my wife and I throughout the years have had some "Not so good experiences" at car dealerships. To be blunt they have been down right horrible. In fact on Saturday before we went to Power Nissan we considered going home because our experience at Earnhardt and a few other places was very discouraging to say the least. But we just went through a bankruptcy and our lawyer told us that we should purchase a car to rebuild our credit so we reluctantly continued to look. Might I add that prior to stopping by Power Nissan the other places we went to treated me like we were absolute nobody's because of our BK. Within a few moments of being there we were approached by Carolyn Kane who was in a golf cart. She was very friendly and for once I didnt find myself annoyed to be near a car sales rep. She wasnt pushy, wasnt aggressive, she just simply told me her name and said "If you need help I am here for you" I remember when she walked away I looked at my wife and said "wow I cannot believe how pleasant that conversation was. So instead of leaving irritated like I have done on dozens of car lots we kept looking. We eventually found a car that my wife really liked (Nissan Altima). I immediate told my wife "lets find Carolyn". So we walked inside and the staff was kind enough to page her for us. Carolyn came walking over with a hugh smile and asked us what she could do to help us. We looked at a few cars with her and then she took us for a test drive with the Altima. One other thing I think is very worthy of pointing out was Carolyn's knowledge of the vehicles. She told me many things about the Altima and Nissan in general that I frankly would never have known. Nissan knowledge, engine knowledge, general knowledge............you name it and Carolyn knew it!! My wife who is normally very very shy was extremely comfortable with Carloyn. My wife has commented to me several times since Saturday that Power Nissan is the first place who didnt treat us like garbage because of our bankruptcy and I agree with her 100%. Carolyn treated us like we were friends of hers with a 780 credit score instead of a couple she just met with a BK on their credit which trust me when I say we have never been treated like that before. The superior customer service didn't stop there either. When we were approved for the car it was starting to get a little late so my wife began to head home with my 2 year old son and I stayed by myself to sign the paperwork. Carolyn actually went out of her way to take me to the department where I needed to sign for the car. There were 2 other couples in front of me waiting to do the same thing. Carolyn came and sat down with me the entire time and talked with me about our family's, children, and life in general. I have NEVER seen or heard of a car sales rep that has gone out of their way the way Carolyn did. I was absolutely blown away by her astonishing customer service. I work in the sales and customer service side at my company so I can certainly appreciate someone going out of their way like she did. I can honestly tell you two things for certain about my experience.............1) The next time myself or anyone else is looking for a new car I will without a doubt go to Power Nissan. and 2) I will find Carolyn so she can be our sales rep again. Randy I can tell you in all honesty that I purchased a car from Power Nissan because of Carolyn Kane. She made our experience so easy and simple that day. In fact if we ever came to look at a vehicle and she was not there that particular day I would get in our car and come back the next day when she is there. Many other dealerships could learn a lot of lessons by watching the way Carolyn treats her customers. If there were more Sales reps like her I am convinced car dealerships wouldn't have such bad reputations. I should also point out as well that Jeff in the finance buiding was also extremely helpful in getting my wife on the loan to which was very important to me. Just a wonderful experience from start to finish. I apologize for the long email but I really wanted you to hear about the experience my wife and I had. Have a fantastic day. Sincerely, Shane More

Jeff was so great! he listened to everything i was looking for and found me the perfect car and an incredible price! he wasnt pushy and was very honest. i would recommend him to anyone and everyone! looking for and found me the perfect car and an incredible price! he wasnt pushy and was very honest. i would recommend him to anyone and everyone! More

This dealership was not pushy at all and made shopping for a car a enjoyable stress free enviroment. Prices are very reasonable and the paperwork was fast and easy. I would defiantly come back to buy anot for a car a enjoyable stress free enviroment. Prices are very reasonable and the paperwork was fast and easy. I would defiantly come back to buy another Nissan in the future. More

SERIOUSLY, the BEST experience I have ever had, and I HATE car dealers! Carmen made my experience so enjoyable and smooth, I really thought it wasn't real! I would recommend anybody looking to buy a car, HATE car dealers! Carmen made my experience so enjoyable and smooth, I really thought it wasn't real! I would recommend anybody looking to buy a car, to definitely go and see Carmen Spidle at Power Nissan, and even if you are not buying a car, just say hi to this amazing, sales woman. She deserves a pat on the back for how she made me think different of my car buying experience from now on. Thanks Carmen!!! More

Debbe took her time and showed me around and explained things very well. She was very friendly and handled my situation in a great manner. She made sure to talk to the responsible colleagues to get me t things very well. She was very friendly and handled my situation in a great manner. She made sure to talk to the responsible colleagues to get me the best price and the best deal for me. The only thing that was maybe not so great, was the wait, but that was not her fault. It just took very long for me to be able to meet with the finance department and get my papers signed. More

I purchased a 2012 Titan yesterday from Power Nissan Tempe. The overall experience was about as good as I could have asked for. I'm typically very skeptical during the car buying process but there was Tempe. The overall experience was about as good as I could have asked for. I'm typically very skeptical during the car buying process but there was never a moment where any "funny business" occurred like I have seen at many dealerships. The actual signing process was a bit longer than it could have been but nothing more than a minor inconvenience. Louis Carcamo was a very professional salesperson and was always quick to answer questions but did not pressure us in any way. I would recommend him to anyone who is in the market for a new vehicle. Although buying a car remains one of my least favorite things, the experience I had at Power Nissan Tempe restored my hope that legitimate car dealerships do still exist. No joke....overall very solid. More

I was in the market for a new vehicle. I had just paid off my 2006 KIA Sportage and was actually looking to replace it with another KIA. I happened to pass this dealership and saw the JUKE on the lot. I s off my 2006 KIA Sportage and was actually looking to replace it with another KIA. I happened to pass this dealership and saw the JUKE on the lot. I stopped in and was immediately met by Jeff. He was not only couteous and professional but knew everything I wanted to know about this vehicle and promptly asked me to do a TEST DRIVE. I did, and while driving he explained all of the features and Benefits of owning this vehicle. I was escorted inside and was quickly met by the sales manager who introduced himself, and asked if I was excited about the test drive. I was so impressed by the sincerity of these guys and the straightforward approach they had. There was no HIGH SALES pressure...actually they seemed more concerned that I was getting the vehicle that best fit my needs both esthecially and financially. I had never owned a NISSAN and after this experience i am convinced I MADE THE CORRECT PURCHASE. Kudos to the team at Power Nissan! Especially Jeff Paul and Mackenzie Woodruff in Finance! You guys Rock! More

I received a written warning from a cop because I was pulled over during my test drive. The car had no dealer plates. I had no idea of course. Mr. Golightly said he would make sure I got a good deal o pulled over during my test drive. The car had no dealer plates. I had no idea of course. Mr. Golightly said he would make sure I got a good deal on a car after this. He didn't, and he also hit on me almost from the minute I walked in the door. And then had the nerve to ask me out as I'm leaving the dealership without a new car. I was and still am very disappointed. More

Employee, Brian Shirley was friendly, knowledgeable, courteous and professional. He explained all the bells and whistles of our new vehicle. We left the dealership late in the evening and he followed u courteous and professional. He explained all the bells and whistles of our new vehicle. We left the dealership late in the evening and he followed up the next day to see that we got home okay and that everything was alright. All the employees that we delt with during this visit were very friendly and courteous. We highly recommend Brian Shirley for a new car purchase as he was outstanding. More

Mr. Golightly was very friendly, helpful and new everything about my Nissan Sentra that I bought at Power Nissan. John Golightly helped me through the process and I have been telling everyone I know everything about my Nissan Sentra that I bought at Power Nissan. John Golightly helped me through the process and I have been telling everyone I know to go see him if there in the market for a new car. I am so happy in my new car. More