AutoNation Nissan Tempe

Great service I was always afraid of poor service, long waits, unnecessary upgrading, everywhere I go, but to my surprise I was treated with dignity and respect at I was always afraid of poor service, long waits, unnecessary upgrading, everywhere I go, but to my surprise I was treated with dignity and respect at this dealership. The problem was found very quickly, repaired, and was ready way before I expected. I will return in the future for all .y service needs. Chris Maricopa More

I LOVED BEING SCREWED OVER BY AUTONATION. FUN TIMES. I love a good screwing. I also love short leases. I leased a 2018 Nissan Sentra SR here for 16 days! What? You didn't know there was a 16 day o I love a good screwing. I also love short leases. I leased a 2018 Nissan Sentra SR here for 16 days! What? You didn't know there was a 16 day option? Neither did I! Here's why. On December 12, 2017, I signed a lease contract with the Nissan Sentra SR and drove the car home. On December 18, 2017, I had the car re-detailed at AutoNation Nissan. On December 27, 2017, I received a text saying that there were issues with the lease financing. They offered me a purchase option for $100.00 more than what was agreed upon originally. After resisting, the finance manager then apologized and said he could MATCH the original lease price for a purchase option. Huh. On December 28, 2017 I surrendered the car, got my deposit back because all that transpired seemed very unfair. This place does business without integrity. TLDR: TRIED TO SWINDLE ME, don't waste your time and money. More

A1 Customer Service & Sales AutoNation Nissan Tempe where i had the only pleasant car buying experience in my lifetime. No hard pressure, no "we're the biggest, baddest and you w AutoNation Nissan Tempe where i had the only pleasant car buying experience in my lifetime. No hard pressure, no "we're the biggest, baddest and you won't find this anywhere else... blah blah blah." We agreed on a price, I came in documents were prepared promptly with numbers as agreed. In and out in less than two hours. Thank you Kelly M. Jeremiah W. & Lori A. I truly appreciate that you provided not just excellent customer service but a comfortable buying & sales transaction! So happy with my 2017 Rogue! More

Uninformed, poor service, incorrect diagnostics My review is of their service department. I bought a new Nissan Rogue memorial weekend from ABC Nissan in Phoenix. I noticed the next day the heated s My review is of their service department. I bought a new Nissan Rogue memorial weekend from ABC Nissan in Phoenix. I noticed the next day the heated seats weren’t working. I know, heated seats in Phoenix, it’s a long story. Regardless, I talked to the service manager at ABC Nissan and he said I could use my warranty at any Nissan Dealership in the US. AutoNation Nissan in Tempe is closer to my house and I figured would be less busy. I booked a service appointment online. I showed up 20 minutes before my scheduled appointment to find out it would be at least 2 hours. Why have appointments? 2.5 hours later, my new car is returned to me with the diagnostics “of course the heated seats aren’t working it’s too hot outside” then the service person proceeded to explain it has to be below 68 degrees outside for the heated seats to function. WHAT? I read the owner’s manual, the heated steering wheel has that requirement. The heated seats do not. I called up the service manager at ABC Nissan and explained the situation and he confirmed that the outside temperature has zero impact on the heated seats. Do not trust what the service folks at this location tell you. More

Horrible Customer Service Said they would match a price at another dealership and get us to the desired monthly payment. Came back with an offer for $2000 more than the price Said they would match a price at another dealership and get us to the desired monthly payment. Came back with an offer for $2000 more than the price at the other dealership but the right monthly payment. When we questioned the difference in price Howie became defensive and was rude to our friend who was with us saying "are you co-signing?" And "you're trying to mess you friend up from getting a good deal". So he felt it was OK to charge 2K more when he said they would match the price, because he knew how much we were willing to pay. He also refused to bring out the sales manager or a finance manager when we were done talking to him for being rude and condescending. More

COREY WAS GREAT!!!!! Best car buying experience EVER!!!! When we dealt with the salesman Angel he and the Manager did a great job to exceed our expectations by far!!!! I w Best car buying experience EVER!!!! When we dealt with the salesman Angel he and the Manager did a great job to exceed our expectations by far!!!! I would recommend Everyone to buy a car from Tempe Nissan. This was our 3rd purchase. Thank you Corey and Angel for the PERFECT experience!!! More

Lied about cancellation of warranty and refuses to refund! I bought a Nisan Finder from this dealer last August. The sale guy was really a very nice and helpful guy but when I sealed the deal, the finance mana I bought a Nisan Finder from this dealer last August. The sale guy was really a very nice and helpful guy but when I sealed the deal, the finance manager spent almost an hour to convince buying some extra warranty and finally I agreed when he confirmed that I cancel within 30 days without any cancellation fee. Then the next day, I realized that I really don't need this warranty and I called to cancel and then the finance person y (A.J) told me he'll do it in two weeks from that date and I agreed. Two months later, I was surprised that the warranty has been partially cancelled and I got only $400 out of the $1500 !!! I kept calling and there was no response. I spent hours on the phone with Nissan finance and they came with an answer that they can't do anything about it! That is called rip off and stealing!! and it is a disgusting way to do business!! I have all the documents that show that I already cancelled and I know that I am liable for full refund. I'll definetley avoid dealing with this dealer! I'll extend my patience for a week and if I find there is no progress then I'll proceed the case with a lawyer! More

Very disrespectful manager ....Cory.... I drove 2 hours to purchase SUV from AUTO NATION NISSAN. Very unprofessional manager .... CORY... when I told him let me think about the deal his resp I drove 2 hours to purchase SUV from AUTO NATION NISSAN. Very unprofessional manager .... CORY... when I told him let me think about the deal his response was "WHAT ARE YOU DOING HERE GET THE xxxx OUT" Since others complained PLEASE do your self a favor READ the REVIEWS ON YELP AND GOOGLE before you visit this location. More

Screwed me Bought a used car from joe the fleet manager. Paid 2900 cash 24 hours later check engine light came on while trying to figure the cause of there 2 wee Bought a used car from joe the fleet manager. Paid 2900 cash 24 hours later check engine light came on while trying to figure the cause of there 2 weeks after purchase driving to work gearbox warning light came on now transmission doesn't shift at all 5000 to put in new trans will never deal with this dealership again avoid them at all cost More

Didn't listen Howie was fine as a person but he was poorly trained. We said specifically what we wanted. Instead of pointing us to what we were interested in or jus Howie was fine as a person but he was poorly trained. We said specifically what we wanted. Instead of pointing us to what we were interested in or just saying they didn't have it, he proceeded to bring out what he thought we needed. Wasn't even close to what we were looking for. Then when he did find a style we were looking for, it had a leaking head gasket. Really, you would have that on your lot? Avoid, Avoid, Avoid. We will never set foot there again. The salesperson kept calling me pops. Really? More