AutoNation Nissan Tempe

AutoNation Nissan TempeAvoid this dealership with AutoNation Nissan Tempe Avoid this dealership with extreme prejudice. I don’t even know where to start. This is the worst experience I have ever ha AutoNation Nissan Tempe Avoid this dealership with extreme prejudice. I don’t even know where to start. This is the worst experience I have ever had in any retail, restaurant, or any other place where customer service should be practiced. Back story: I was involved in a car accident and our main reliable vehicle was totaled. We were not planning on this situation so our funds are very limited for a down payment. We were only able to scrape together 1000. We were looking for vehicles with 3 rows as we have 4 kids, and low price/payment to stay within our budget. My wife found a vehicle that she was interested in and did the online application in advance. We were very upfront with our needs and the fact we had credit challenges. The sales person asked her to come in as she was sure they could get it done. My wife only asked that she pull the app and review with her Finance team as she didn’t want to spend several hours there only to be disappointed. So she goes in and like she feared after a couple hours they basically told her they couldn’t get the deal done without more down. Several days later we were able to get 500 more for the down payment and she called back and was told that would definitely be enough to get the deal done. Of course the car she liked was gone. So she finds another she likes and several hours later she is told they are not able to do the deal again as they need 3000 down now. So now she has been there 7-8 hours between the two visits. We felt absolutely worthless at this point. So a week passes and we look a few more vehicles but don’t end up moving forward. We are offered some help from family with the down payment and raise the $3000 that they requested. We reach back out to AutoNation and begin working with Levi, who is really the only person we met at this dealership who was kind to us. He brings a finance manager named Ashley Robinson in on the deal. We tell her we have the $3000 they requested but we were not able to offer any additional funds beyond that. She tells us we are good to go the vehicle my wife liked was still there. We explain clearly what we have experienced already with their dealership and are assured that this time it is all set up, all we need to do is sign the paperwork. We discuss that we have previously scheduled plans that evening and would need to be gone by 4:30. No problem they promise us. They then send my wife a email showing her approval, it outlined the terms, including down, interest rate, payment amount, etc. All the numbers completely laid out. We head down and Ashley doesn’t even bother to come out of her office to greet us, I guess we didn’t warrant that courtesy, she sent another sales rep as ours was busy with another couple. So they sit us down and we sign a good deal of paperwork and we are told finance will be out to get us and we can get the remaining paperwork done and be on our way. The sales guy takes the vehicle to fill it up with gas and have it detailed. Sometime later he pulls it up in the delivery area. All looks good. Then time to leave starts to creep closer. We are told they will be right out to get us they are just finishing up printing the paperwork. Finally at 4:15 we are greeted by Frank from finance. He proceeds to tell us there are a couple “snags” as he calls them and then breaks the news to my wife the price of the vehicle is to high per the finance company so we need to make up the remaining $1400 difference. So now they need $4400 down. My wife had all she could take and broke down right there at the table. Frank on the other hand handled the situation with zero professionalism and even less sensitivity. No one should ever be made to feel the way my wife was made to feel. After 3 visits and probably 11-12 total hours spent in their dealership they basically said tough luck, have a great day. I followed this absolute debacle with an email to Ashley, a manager at the dealership, the GM Mr. Bittinger, and Mr. Kwak who is the South Region Director. NONE OF THEM, had the courtesy to reply at all, more less actually apologize for the treatment my wife received. This is definitely the worst experience I have ever had in any place where I should be treated as a welcomed customer. If this is representative of how AutoNation does business then it escapes me how they remain in business. More

Professional & curteous Quick, efficiently done. Had a courtesy car for me to use so not to disrupt my business day. Shannon was genuinely interested in asking my experience Quick, efficiently done. Had a courtesy car for me to use so not to disrupt my business day. Shannon was genuinely interested in asking my experience a good one. Thank you Autonation Tempe. Thank you Shannon More

Service Review - Saul I have been using Autonation Nissan in Tempe since I've been in Arizona. The help received by Saul has been okay. I will simply state what has happene I have been using Autonation Nissan in Tempe since I've been in Arizona. The help received by Saul has been okay. I will simply state what has happened to me and not include my own personal feelings about the level of service provided. A couple of visits ago, I was told that my battery needed to be replaced at 35,000 miles (2014 Nissan Altima) because of mild corrosion around the cables and the cost would be $130 dollars. I declined. Flash forward to 43,000 miles and Saul now tells me my battery only needs to be cleaned for the price of $45. I ask Saul to replace my wipers and he forgets to do so. After reviewing the work on my car, I notice that Saul had taken note of a cracked front control arm on the passenger side that Saul did not notify me of. When I looked for him to clarify, he was nowhere to be found. After being called on the radio 3 times and PA system once, he was still nowhere to be found. Thankfully, two service advisers who share his office were able to help me out. As I was leaving, I saw Saul in the parking lot sitting in a car. More

Do not buy here as purchasing a vehicle here will most likely result in me pursuing legal action against the dealership. highly not recommended for any reason. as purchasing a vehicle here will most likely result in me pursuing legal action against the dealership. highly not recommended for any reason. More

Ask for Zach--you won't be disappointed I arrived at the dealer ten minutes earlier, and although I had an appointment with a tech, someone else approached me and was willing to help. He int I arrived at the dealer ten minutes earlier, and although I had an appointment with a tech, someone else approached me and was willing to help. He introduced himself as Zach. He found my paperwork, took my car keys and offered to get the shuttle bus to take me to work. Unfortunately the shuttle bus was already on route and so, Zach offered to take me to work. I call that going above and beyond the call of duty! He was professional, helpful and got me to work in no time. Later on he called to tell me what the car needed and what would cost me, offering to once again send the shuttle to pick me up. Cars in general and everything that has to do with them, make me a little apprehensive, but thanks to Zach, I had a great experience and I will definitely return to this dealer. With people like him my car will always be in good hands! More

Service with a Smile I have purchased 2 vehicles through Autonation Tempe. Last weekend, I needed service for an oil change and 100-point inspection before mg warranty ex I have purchased 2 vehicles through Autonation Tempe. Last weekend, I needed service for an oil change and 100-point inspection before mg warranty expired. Maurice was my service person. He was friendly and informative. I had an appointment but they were running behind and may take several hours. He must have put a rush on it as he said, and my vehicle was ready in less than an hour! Thank you Maurice. More

MAXIMIZING CUSTOMER EXPERIENCE The best car buying experience ever! My salesman was TOP OF THE LINE...God bless you Jack. And the days of a million papers to sign in finance ARE OVE The best car buying experience ever! My salesman was TOP OF THE LINE...God bless you Jack. And the days of a million papers to sign in finance ARE OVER!!! I love technology and I appreciate Autonation being on top of maximizing the customer experience! More

Troy did a magnificient job of taking care of both me! My 2016 Rogue was in for warranty work. Troy informed me that the part necessary to complete the repair was not in stock and would not be available u My 2016 Rogue was in for warranty work. Troy informed me that the part necessary to complete the repair was not in stock and would not be available until the next day. Since my Rouge was dissembled waiting for the replacement part, Troy got me a loaner car to use until the next day. The Rouge was repaired the next day at the time Troy indicated it would be finished. More

Best vehicle buying experience I've gone to a few dealerships in the Phoenix area looking for a specific vehicle, and Autonation Nisssan Tempe (ANT) provided the best deal up front I've gone to a few dealerships in the Phoenix area looking for a specific vehicle, and Autonation Nisssan Tempe (ANT) provided the best deal up front to me. Other dealerships wanted to bargain, and negotiate which is something I'm not into. This dealership offered me the terms I was looking for upfront, while other dealerships wanted me to "compromise", and then finally meet my terms. My time is precious so if I can't get what I want up front then I don't want to hear anything else. I'm a bit picky, so ANT didnt have the color I wanted for my future vehicle, but they happened to acquire it from a different dealership BUT it didn't change the price. Coulter Nissan was going to do the same thing but charge me more because they "want to get rid of the vehicles in their own lot first". This was not the case with ANT. ABC Nissan wanted to charge me almost $13,000 more for the same vehicle I purchased from ANT. After they started this negotiation process, I demanded they return my keys from doing the appraisal so I could leave as I didnt want to hear anymore. I couldn't believe ABC Nissan would try to rip me off so much upfront, so they immediately lost my trust. Long story short, it took me 15 minutes of begging and pleading to the point of tears for them to return my keys to me. Even after they offered me their "best deal they could offer me", it was STILL $5,000 more than what ANT was offering me upfront. I did not feel pressured to purchase a vehicle at ANT, and they offered me the best price over everyone else in the valley upfront which was most important to me. I highly recommend this dealership. More

Excellent Service Experience The service team at Nissan Tempe AutoNation are great. The guys there have excellent customer service skills and are very friendly. Service was fast a The service team at Nissan Tempe AutoNation are great. The guys there have excellent customer service skills and are very friendly. Service was fast and I look forward to coming back for future service needs. More