AutoNation Nissan Tempe

Very nice place. Great service and timely as well. They do their best to get the job done. do their best to get the job done. More

When I picked up my car, I found my car unlocked in their parking lot. I had asked that my car be locked when left in the lot the last service that I had. parking lot. I had asked that my car be locked when left in the lot the last service that I had. More

Dropped off my car for repair. Was told it would take 2 to 4 hours or more. advised then yo call me as to weather they would keep my car overnite. they said they would call me. No call received. The next to 4 hours or more. advised then yo call me as to weather they would keep my car overnite. they said they would call me. No call received. The next day I called 6 times and could not get the service dept. Left messages to call me back. no all back. Finalled called the sales dept. and the salesman wrent to the service dept. to find the service mgr. he told ne they were very busy and would call me shortly. waited 2 hours, no call/ called back sales dept and complained He again went to the service dept. and had the service mgr call me. This is the worse customer service I've experienced ib twenty years. This should be corrected immediately!!!! More

Andrew Cokeleya, is the most professional, patient, and courteous sales representative I’ve ever met. He deserves to be commended for his customer service skills. He did an outstanding job and should get a courteous sales representative I’ve ever met. He deserves to be commended for his customer service skills. He did an outstanding job and should get a promotion. He’s an honest and reliable individual. Be sure to ask for Andrew Cokeleya, if you’re looking for a new whip! More

Courteous, prompt, professional service, clean waiting room with snacks and TV. Good experience. Was told what would be serviced on next visit. Good to know. room with snacks and TV. Good experience. Was told what would be serviced on next visit. Good to know. More

My experience buying a car was great. Mayu was a joy to work with, never being pushy. I was expecting the worst,especially now during the car shortage, but it was such a breeze purchasing the car. Mayu eve work with, never being pushy. I was expecting the worst,especially now during the car shortage, but it was such a breeze purchasing the car. Mayu even dropped off the car at my home as I would have taken the train and/or taken an Uber to pick up the car. 10/10! Thanks Mayu. More

The salesman calling me was rude and wouldn't listen after i said stop. Felt abused after i said stop. Felt abused More

If I could leave a zero star review I would. I've had a horrible experience the last 4 visits here at this dealership service department. I have been coming here for over 3 years and it has progressively g horrible experience the last 4 visits here at this dealership service department. I have been coming here for over 3 years and it has progressively gotten worse every visit. I came in to get new tires and an oil change and waited 6 hours even though I had the earliest appointment available and arrived 15 minutes early, then they over charged me on top of that. Fast forward to my next visit, I had a small leak in the tire so I made an appointment and came in last Wednesday, 10/20. They took my car back and later came out to tell me the warranty was going to cover 2 new tires because they were non-repairable. They had to be ordered so I was told to come back at a later date. Came in on Saturday, 10/23. Was told they had the tires but couldn't get the claim approved to cover the labor because it was the weekend. Got told I was going to get a call back Monday, 10/25 and I never did. I called 10/26 and was told by the service manager that they got everything handled to come in tomorrow and I would be worked on right away since my service case was still open. I got here at 8:10am and just got told at 10:45am they are barely going to start working on my vehicle, this was only communicated to me after I went looking for an update! AutoNation please tell your employees they need to communicate progress on vehicles hourly! COMMUNICATION IS KEY AND THEY DO NOT COMMUNICATE ANYTHING UNLESS YOU GO LOOKING!This is especially important if the customer is waiting for the vehicle and it is something that has gone over the time frame that was originally discussed! I will definitely be recommending people to stay away from this service department unless they have endless hours to wait on something simple that should only take 2hours! My advisors were Derek and Rafael. More

I was working with Mayu, who is a complete waste of time. I emailed back and forth for an entire day, and even scheduled an appointment to view an most likely purchase a car. The next day is my appointment, I emailed back and forth for an entire day, and even scheduled an appointment to view an most likely purchase a car. The next day is my appointment, I look up to see if their are any more cars that strike my interest to find the car I was planning to come and see was moved to another location all together. I tried to speak with the salesman but was completely ignored, until a sales manager eventually reached out. I have two days off a week, and now the my two days are over, and the car will most likely be sold to someone else. It is nearly impossible to find a car right now, and when I finally do this is how they treat their customers? No respect. Will never be back. More

Pretty all around disappointing experience with this dealership. Purchased a used car from a sales rep, who lied about the cars availability to make a sale, saying it would be available to pick up first dealership. Purchased a used car from a sales rep, who lied about the cars availability to make a sale, saying it would be available to pick up first thing the next morning, then ended up being nearly a week later before I could pick it up. Both this sales rep and this dealership seem to have a serious problem with doing anything they say they’re going to do. Ive lost track at this point how many times they’ve said they’ll do something, or follow up with information, only to never hear back from them or have no action taken on something they said they’d do. After not even having the vehicle for 2 weeks after purchasing it the engine light went on and it’s now been in the service department for a week. The service rep said he’d call in a few days to give an update, well after a full week I still haven’t heard anything and have been unable to reach anyone on the service team who can give me any update. Do yourself a favor, take your business elsewhere. More