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AutoNation Nissan Pembroke Pines - Service Center
Pembroke Pines, FL
511 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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511 Reviews of AutoNation Nissan Pembroke Pines - Service Center
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February 10, 2022
Altough there was a significant volume of clients on the day of my appointment, the Nissan agents made me feel valuable, attended to my needs without any pressure and resolved my problem in a timely manner. day of my appointment, the Nissan agents made me feel valuable, attended to my needs without any pressure and resolved my problem in a timely manner. Very satisfied with the service More
by Monica Mendez
Employees Worked With
Guillermo Vasquez
February 10, 2022
While my experience with Autonation is generally outstanding there were a couple of issues with this service visit. First of all, while the dealer rotated the tires and performed a wheel alignment, outstanding there were a couple of issues with this service visit. First of all, while the dealer rotated the tires and performed a wheel alignment, they failed to check and inflate my tires to the proper psi. Additionally, even though it was raining, the car was place out of the covered area for pickup with the window partial down allowing water into the vehicle. While both are minor issue, usually I do not have any issues with Autonation's service. More
by mheidt
Employees Worked With
Guillermo Vasquez
February 07, 2022
wonderful service,advisor and tech are very knowledgeable about all my concerns. It was good at all.My battery was replaced without problem. Thanks about all my concerns. It was good at all.My battery was replaced without problem. Thanks More
by wespo0223
Employees Worked With
Guillermo Vasquez
February 07, 2022
I love to service my car at this location I have an early appointment I was very impressed I was promised a time to get my car service I had to go to work and my car was done in that time frame that was very appointment I was very impressed I was promised a time to get my car service I had to go to work and my car was done in that time frame that was very good I will definitely tell my friends and family to go to this location for service More
by marlene
Employees Worked With
The general manager for service
February 04, 2022
AutoNation Nissan Pembroke Pines makes it easy to schedule an appointment online that is convenient and there are always an advisor available to answer your questions. schedule an appointment online that is convenient and there are always an advisor available to answer your questions. More
by asom1
Employees Worked With
Abel Pereira
February 04, 2022
I’m not sure how they were pre-covid but service was 50/50. I called on a Saturday to ask how much it would be to get a check engine light diagnostic done. The cashier on the phone, who sounded like I h 50/50. I called on a Saturday to ask how much it would be to get a check engine light diagnostic done. The cashier on the phone, who sounded like I had awaken her with my call, said $100 (I know I can get it for free elsewhere but it wasn’t reading the car). I drive to the dealership service area and was told from the manager that I have to have an appointment. Due to Covid they have half of the staff working and are not taking walk-ins. He said I could come first thing Monday morning and ask for him. So I get there on time on Monday and don’t see the manager but I’m being helped so I don’t say anything. I get called back to discuss why I’m there and was told that the price for diagnostic isn’t $100 but rather $175, but they allowed me to pay the $100. I was told they changed the price a few months prior and needed to let all the cashier know of the change. He then tells me it would be about an hour and a half before I will know anything. He said if by 10 I haven’t been called he would check. Which is weird to me because literally just needed the codes but whatever I brought stuff for work with me. So I waited, at about 11 I got up and asked what is going on. I was told they were on the phone with tech for Nissan. Turns out the things that needed to be fixed costs more than the car is worth so I had to get a new car. I asked if what was wrong could be rewritten or typed because the handwriting looked like chicken scratch to me, but all I was to do was take a picture. At that point I knew for sure I wasn’t getting anything fixed. Based on my experience with Nissan as a whole and not just this dealership I got a new car elsewhere and made sure it wasn’t a Nissan. I get they were short staffed but it shouldn’t have taken almost 4 hours to tell me what the codes were. More
by kay29
Employees Worked With
Guillermo Vasquez
February 04, 2022
Really a great experience, the advisor was super knowledgeable about all the details and all my concerns with the car, plus he was more than beyond my expectations in his advice his faster solution knowledgeable about all the details and all my concerns with the car, plus he was more than beyond my expectations in his advice his faster solution and in general his best service. I really like that particular Nissan in Pembroke Pines not only because is convenient the location from my house is because always I obtained an amazing service More
by Claudia Vergara
Employees Worked With
Eloy Fernandez
