AutoNation Nissan Miami

Unprofessional behavior, incompetence. On Saturday afternoon I went to look at a Murano. I called on saturday evening to state that I wanted to purchase the car. I inquired about making On Saturday afternoon I went to look at a Murano. I called on saturday evening to state that I wanted to purchase the car. I inquired about making a deposit over the phone to make sure that the car was held until the morning. I was told by the manager that he would have the contract in the morning,not to worry. I asked for the contract to be scanned to me to sign , I was told not to worry. When I arrived on Sunday morning, the salesman (who was very deficient ) came with the contract and the keys. I had a question about the contract, he left to check and never came back. After half hour,I went to see what was happening, the same manager who I had spoken to the night before, said that there had been a mistake and that someone was in the financial office and signing contracts for the same car. I had in my hand a sales slip that he had actually signed and dated the night before. I decided to just leave afrer such incompetence. He offered to find me another car, of course all were more expensive. No apology and a clueless salesman More

Service you car with Pedro Villalonga Wanted to thank AutoNation Nissan for providing such a high level of service and keeping the most professional workers ever. Went to service my Maxima Wanted to thank AutoNation Nissan for providing such a high level of service and keeping the most professional workers ever. Went to service my Maxima on January 6th and Pedro Villalonga was so attentive that I can't wait to schedule my next appointment with you. Thank you Pedro and Thank You AutoNation for keeping and taking care of the most knowledgeable employees. More

BUYER BEWARE!!! Dishonest and Terrible Customer Service 1. First they lied to me several times during the sales process. Shocking I know! 2. The FM tried to jam every add-on imaginable on me. - He 1. First they lied to me several times during the sales process. Shocking I know! 2. The FM tried to jam every add-on imaginable on me. - He is fast talker that will hustle you in heartbeat. - They will hustle you with extended warranty and the interest rate.. Especially watch your interest rate... I have perfect credit and large down payment and they still tried to tack on extra points... - They also tried to slip past a higher price than agreed to, but trying to get me to sign the docs fast... Read and watch everything with these people.... 3. Customer Service after the sale was even worse. Christian and Manny do not care about their customers after the sale.. The brand new car had nicks and scratches that they promised to have fixed... after six follow up attempts, three broken promises and over a month of waiting... its still not done.. Totally unprofessional and now I'm left stuck to find someone after just paying $55,000 for the vehicle.. I knew it was probably a mistake buying from the biggest corporate Publicly traded car dealer in the country.... and this experience proved my fears correct... They don't care about anything but making the sale quota... People are just numbers for them... Trust me! Buy from a smaller dealer that actually cares about their reputation... Love my 2017 Armada.... Christian, Manny and Autonation Miami.. not so much! Make the effort to find another local dealer... More

Horrible Experience!!! Worst customer service ever! They never keep you updated with on the status of your car.They don't admit to their mistakes nor apologize. Will never g Worst customer service ever! They never keep you updated with on the status of your car.They don't admit to their mistakes nor apologize. Will never go back or recommend them. If I could I would give it them zero Stars if possible! More

Excellent service , quick and very corteous. I had a great experience. They provided me great explanation on the services received, in addition to offered cortesy refre , quick and very corteous. I had a great experience. They provided me great explanation on the services received, in addition to offered cortesy refreshments while I waited. More

The worst service I have ever experienced! The 3rd time we have taken our car for service. Always very disorganized, don't keep you updated on status of your car. When you call, most often they The 3rd time we have taken our car for service. Always very disorganized, don't keep you updated on status of your car. When you call, most often they can't find your car information. Don't make things right or even apologize. Would give them a zero rating if I could. More

Good service The general manager, George, is very attentive and makes sure you leave with a smile on your face. Very happy with the attention he gave us. The general manager, George, is very attentive and makes sure you leave with a smile on your face. Very happy with the attention he gave us. More

Go somewhere else I took my car for a repair, they told me that the car computer and the immobilizer were not working and appraised the job at $1500, so I took my car o I took my car for a repair, they told me that the car computer and the immobilizer were not working and appraised the job at $1500, so I took my car out and went to another known dealer, where the diagnostic was only the immobilizer and my car was running the next day for less than half of the Autonation price. So, I wander who was in need of a new Versa computer? Definitely not my car since it is still running perfectly with the old one. More

bad servixe This is the 3rd time I have a bad experience at this place. After making and appointment for oil change. At 1030am an arriving 10 minutes earlier than This is the 3rd time I have a bad experience at this place. After making and appointment for oil change. At 1030am an arriving 10 minutes earlier than the appointment. I wait almost 1 hour and the car did not even move from where i left it. (The place was slow) They did not care about my complain. And now im doing the same service at pep boys (3 block away) almost ready 20% cheaper. If you care about your car DONT take there. More

My new Juke Went to the dealership twice looking for a Juke and Roberto went above and beyond my expectations thats why I bought my car and i love it! Of course t Went to the dealership twice looking for a Juke and Roberto went above and beyond my expectations thats why I bought my car and i love it! Of course the 1rst time i went most of the people where very nice to me! The second time not as much but thanks to Roberto i have my Juke 2015! Thanks Roberto Att Gabriela Francois More