AutoNation Nissan Memphis - Service Center

I brought one of my customer's cars in to be checked due to a rear camera issue. They determined that the camera was fine, but there was damage to the trunk that none of us were aware of. Bria was very to a rear camera issue. They determined that the camera was fine, but there was damage to the trunk that none of us were aware of. Bria was very helpful and we only had to wait a few days to get the vehicle back and return it to our customer. More

The service department was excellent and Customer Service Rep Bria was terrific. She kept me informed and answered questions in a friendly manner. Rep Bria was terrific. She kept me informed and answered questions in a friendly manner. More

Went in for a service issue. Brea checked my in. So very efficient The wait time seems long ( I’m sure lime everywhere else) can’t find good employees. However, Denise came out Brea checked my in. So very efficient The wait time seems long ( I’m sure lime everywhere else) can’t find good employees. However, Denise came out with a report on my car and had me happy and on my way. More

They need to keep the oil changed within the time given on the phone after scheduling service. Simply put, keep your word. on the phone after scheduling service. Simply put, keep your word. More

GREAT SERVICE The process was simple and the staff were kind and knowledgeable. Will be back kind and knowledgeable. Will be back More

Service was great Denise was very good the process we sweet quick and to the point ! sweet quick and to the point ! More

Grandberry is the best! She is patient with every guest and makes explains everything that needs to be fixed. She is patient with every guest and makes explains everything that needs to be fixed. More

Most recent service visit was perfect. Great responses, fast turn around. Very professional and friendly. Could not have asked for better experience. Very much improved from previous visit Great responses, fast turn around. Very professional and friendly. Could not have asked for better experience. Very much improved from previous visits. More

I gave a rating of 1 because 0 (zero) wasn't an option. The email I received to ask for this review didn't even get my name right. The "Service Advisor" I made the initial service appointment with, never b The email I received to ask for this review didn't even get my name right. The "Service Advisor" I made the initial service appointment with, never bothered to enter my appointment into their system. The last time I spoke with her, she agreed to call me the next day to give me an idea as to when the work on my A/C would be done. Also she would have a tech explain to me what would be needed to fix some other issues my car has that I was concerned about, and what it would cost to correct them. This never happened. In fact I called in only to find that she was off work and, apparently, didn't mention what she had agreed to do for me to anyone who would be working that day. She didn't just drop the ball. She never picked it up to begin with! Fortunately, my A/C is now working fine. Well, in fairness, since my A/C is now working, maybe they EARNED a 1 instead of 0 (zero). More

Customer service was on top. The customer service representative was prompt and efficient with communication during the entire time I was there. The customer service representative was prompt and efficient with communication during the entire time I was there. More