AutoNation Nissan Las Vegas

Very dishonest Service Advisor named OMAR Save yourself Very dishonest Service Advisor named OMAR Save yourself NEVER go to this delearship and have this guy rip-off your hard earned money! (1st owne Very dishonest Service Advisor named OMAR Save yourself NEVER go to this delearship and have this guy rip-off your hard earned money! (1st owner, bought it brandnew) Brought the ‘16 Rogue w/ 50,000 miles currently to Autonation Nissan Las Vegas to have the AC check due to insufficient cold air. Omar the service advisor told me that car needs to be left at the dealership to have it check. After 2 days Omar said that my AC compressor is busted and needs to be replace. Quoted me for $1,100 plus tax and labor fee, he claimed that he also had the freon checked and have the o-rings replaced for free but did not fix it. I decided to just pull out the car to take it another mechanic for 2nd opinion. But Omar said you still have to pay $170 for the diagnostic fee just in case you didn’t know even you decline the repair. To make it short end up paying $195.50 and still have the receipt as a proof! I brought the car to another mechanic and the new mechanic said your car only needs to have an AC recharge because your freon is low, your compressor is running fine so I don’t know why the said nissan advisor told you it needed to be replace??!! Voila! My Aircondition issue is fixed like nothing happened! More

Sucks. Paid cash for my car and they even managed to make that a pain in the butt. I recieve "coupons" and "promos", but when I drive the 20 miles to get there they don't know what I'm talikg about. Was tol that a pain in the butt. I recieve "coupons" and "promos", but when I drive the 20 miles to get there they don't know what I'm talikg about. Was told I get a few free oil changes, I get there and they say I don't. I got an email stating I can get a free A/C check, since my car takes 20 minutes to cool down I drive all the way there in 3:00 traffic to be told it's hot because it's hot and that the check is someone putting their hand on the vent to see if it's cool, a real check is gonna run me $170, bought the car from them 4 months ago. Informed them less than a week after buying the car that the stereo didn't work, was told since it's not a safety issue, it's on me. It's better to get a car from Fremont or Boulder Highway then these guys. More

Service Dept quoted me $3,300 to fix my car. Took to several different mechanics who all quoted me between 1,000 to 1,300 to fix the car. Autonation Nissan is not a good place to take your cat to be rep several different mechanics who all quoted me between 1,000 to 1,300 to fix the car. Autonation Nissan is not a good place to take your cat to be repaired. I was also told that the dealership made up a problem that did not existed. More

I had made an appointment to have my vehicle service done. The cost I was quoted was similar to what I usually pay...that was I thought. Boy I was wrong, I was nickled and dimed by this dealership. The done. The cost I was quoted was similar to what I usually pay...that was I thought. Boy I was wrong, I was nickled and dimed by this dealership. The discount I was promised wasn’t included. The services that usually bundled together were itemized and billed separately. I had brought my vehicle to many Nissan dealers and it’s always consistent with what I was quoted and never more. Auto Nation Nissan Las Vegas is a RIPOFF! The manager had the audacity to re-invite me back and promised to give the discount I would have gotten automatically for being a member of an association this dealership promotes. I wish my association discontinue their affiliation with this dealership. It gives them a bad reputation. More

I made an appointment on a Saturday 8am for an oil change, new tire and new battery they had my car all day till 5pm. When I picked up my car they informed me that my car had a leak but they where una change, new tire and new battery they had my car all day till 5pm. When I picked up my car they informed me that my car had a leak but they where unable to repair the leak that day and I needed to make another appointment. I made one for the following week early morning Saturday I drove there only for them to tell me my service tech was out sick and they could not repair my vehicle and that I needed to make another appointment. So I made another appointment for the following week on a Friday early morning 8am they notified me that my car would be ready at 5pm, I picked up my vehicle and turned on my engine and noticed the service engine soon light was on, it wasn’t on when I brought the car in so I went back inside the service department and my service tech pulled my car back into the garage to have it looked at. 20 minutes later my service tech came and got me to tell me some grime must have gotten on the censor and the light might shut off on its own, The engine is too hot and in order to check to make sure they would have to wait for it to cool off, we close at 6 so you have to make another appointment. I did make an appointment for the following Saturday only to be told that they didn’t have anyone who can check the censor on Saturdays because they changed the schedule around. I took my car to my sisters work who read my cars computer to tell me that the dealership forgot to reconnect my censor and the censor needs to be reconnected in order for the light to shut off. I have to bring my car in to the dealership again, I’m hoping they don’t charge me for their mistake. I’m hoping that when I show up for my appointment they can actually help me this time. It’s such an inconvenience to be with out a vehicle for an entire day and with the dealership suspending shuttle service I have no way back home or back to the dealership to pick up my car. I’ll have to try to take the bus and miss a day of work. Its been so stressful, I really regret giving this place my business. I know in the future I will not be coming here again. More

This place is a joke, at least my experience with Alejandro in the Sahara location was, he’s the worst! He promises accessory’s then when the deal is made he gives you the runaround then denies every Alejandro in the Sahara location was, he’s the worst! He promises accessory’s then when the deal is made he gives you the runaround then denies everything! More

Absolutely atrocious service and incompetence. Stay away from this dealership. On week 3 now my nissan Leaf has been held there. Not a peep from the service department. Nobody is accessible to talk to you. from this dealership. On week 3 now my nissan Leaf has been held there. Not a peep from the service department. Nobody is accessible to talk to you. If your Nissan needs service, please run to another dealer even if it is out of your way. You will save lots of frustrations. They just don't have the expertise to service your electric vehicle., nor do they have the decency to provide you with acceptable service. Manager of this dealership needs to listen up and clean up. More

This place is sucks. I sent my 2003 Nissan Maxima to fix engine leaking oil and power steering flush service, which is they sent e-mail to me and suggested .they diagnosed I sent my 2003 Nissan Maxima to fix engine leaking oil and power steering flush service, which is they sent e-mail to me and suggested .they diagnosed some gasket need to change, cost $960 something, and power steering flush is cost $130 something, after they changed gasket they called me said the power steering pump is leaking need to change, cost $ 730 something,I agreed to change, after left the car over there for a week ,finally I got call the car is ready to pick up, on the way home I felt the car was shaking when I was waiting for the traffic light, when I got home parked the car in garage, next morning I backed the car out of garage, saw more oil on the ground but was not same side as before, the oil was pink color, not engine oil ,I call the service consultant , he let me bring the car back, after I brought the car back, they diagnosed something about the transmission first after a while called us told us was some joint behind the engine because when they fixed the gasket the pressure went through cause other leak ask us to pay another $1700 to fix, we refused to pay, it cost us $120 for diagnose check up in the first place, second time leaking oil when they fixed the car caused! Next morning the service consultant called us said his manager wanted to talk to us he offer us $1200 to fix, which is $500 down than $1700, we refuse to pay for the fix, ( they flush the power steering system with pressure caused that problem) why you guys made the problem we have to pay for fix, then the service manager said I DON'T FIX CAR FOR FREE, there is two way , pay $1200 for fix, or take your car GO. (the car is still leaking power steering fluid), We want talk to his general manager, the old general manager is leaving, the new general manager she is coming in next Monday, we waited to the next Tuesday, go talk to her ,she said the same as the service manager said I DON'T FIX CAR FOR FREE, we said the damage is you people did, why we have to pay for fix, then she offered us pay $500 to fix, I asked her, do you guarantee to fix the problem? she said NO,I AM NOT GUARANTEE, I thought oh ,another trap, seems the problems will never end, after a while she asked us do you want to sell your car? my wife(she is with me) asked how much you give me? she said $1500, my wife said no ,and she said $2000,My wife said $2500, she said no I am not barging, no way out ,we think if take the car home may be not safe to drive, so decide sell the car to them . after I paid fix fee $1507.64 ,I only got$492.36. I feel like I got robbed. My advice is, any body if your car warranty is over ,something needs to fix ,this is not a good place to go , they are not honest , beware! More