AutoNation Nissan Chandler - Service Center

Previously I have received excellent customer service. This time I waited for 3 hours to have my oil changed and tires rotated ( yes I had an appointment). When finished my car had not been washed, let This time I waited for 3 hours to have my oil changed and tires rotated ( yes I had an appointment). When finished my car had not been washed, let alone sanitized as promised in my reminder email. On the way home ( I live an hour away) my car was making a noise it had not made on the way there. Came to find out the "technician" that worked on my car did not tighten the screws on the skid plate on either side of my car! VERY SLOPPY WORK. Needless to say I was not happy. More

Jennifer was excellent in the service department. Responsive, friendly and kept me updated on the service time for my car. Great client service!!! Responsive, friendly and kept me updated on the service time for my car. Great client service!!! More

My service advisor was Boyd Hamilton- He is the very best! If it wasn't for him, I wouldn't keep bringing my vehicle back in for service. best! If it wasn't for him, I wouldn't keep bringing my vehicle back in for service. More

Great customer service. Didn’t take long. Friendly staff and were very helpful with keeping records of previous maintenance. Didn’t take long. Friendly staff and were very helpful with keeping records of previous maintenance. More

My first service appointment was not handled very well. Adrian - who originally checked me in was very personable and helpful. My appointment was at 10, dropped the car approx 9:45. Never received a call t Adrian - who originally checked me in was very personable and helpful. My appointment was at 10, dropped the car approx 9:45. Never received a call that it was ready. I called them at 4 pm and Adrian was not located, a message would be left with him. At 4:30 when I had no way to get home, I called my husband to pick me up. We went to the dealership and Jennifer was uncaring and did not really address me at all. She did say Adrian was called to an emergency, and they forgot to call me. She threw my keys to an attendant - who did not catch them so they fell to the floor. When my car arrived she said just go - you don't need to sign anything. I would like to be handled by a different service advisor next time. More

Once again, it was a pleasure to work with Julio. He is the reason that we have come to Auto Nation in Chandler to purchase 2 Nissan Muranos. He is the reason that we have come to Auto Nation in Chandler to purchase 2 Nissan Muranos. More

Service experience met expectations. Boyd was friendly and professional. Work was done in a timely fashion. Costs seem higher than expected for an oil change. But overall, a satisfyin Boyd was friendly and professional. Work was done in a timely fashion. Costs seem higher than expected for an oil change. But overall, a satisfying experience. More

I'm pretty upset with them but they did give me good service. I have left messages and nobody calls me back. I dropped my car off with them last Saturday and I have been carless due to the shortage but service. I have left messages and nobody calls me back. I dropped my car off with them last Saturday and I have been carless due to the shortage but they still should have figured something out for me. I understand the reasoning why my car is still there because they are trying to get my warranties to cover everything and that's why I gave them 4 stars just wish they understood how inconvenient it is to not have a car More

The service staff went beyond my expectations to have my service work/recall done before I headed out for a 2000 mile trip. They were also very friendly and easy to deal with. service work/recall done before I headed out for a 2000 mile trip. They were also very friendly and easy to deal with. More

Accommodating and professional. Nice clean waiting area. Work performed in a timely manner while we waited. Nice clean waiting area. Work performed in a timely manner while we waited. More