AutoNation Nissan Chandler - Service Center

Beware: The AutoNation Nissan Chandler (AZ) service department does not routinely follow up on callers or even return phone calls when asking for information about announced recalls. I have been receiv department does not routinely follow up on callers or even return phone calls when asking for information about announced recalls. I have been receiving emails and letters from NissanUSA alerting me that my model Nissan has an open recall and to contact my dealer for scheduling an appointment to apply the remedy. These notices specifically stated that they already had a remedy and to schedule the visit. However, when I contacted the dealer, they informed me that NissanUSA did not yet have a remedy in place, despite the notices I received stating the opposite. This has been going on for 3 months. Just this past month, I received 2 more notices from NissanUSA asking again that I schedule the repair visit. After I called and left 3 messages with 2 service department people, including the manager, I called NissanUSA and discussed the matter with them. They informed me the remedy had been forwarded 2 months ago to all Nissan dealers, including the 3 in my area. They then tried to contact my dealer themselves while I was on the phone with them but said they were unable to locate anyone to speak with who had any knowledge about the recall and its remedy. I then called the dealer again and asked that whoever handled this matter call me back to schedule the remedy. No one ever called me back that day nor the day after. So, I called another local dealer (East Valley Nissan) and was able to schedule my car the following day to apply the recall remedy. Problem solved. I will no longer deal with AutoNation Nissan Chandler for any future vehicle needs I may have. More

Beware: The AutoNation Nissan Chandler (AZ) service department does not routinely follow up on callers or even return phone calls when asking for information about announced recalls. I have been receiv department does not routinely follow up on callers or even return phone calls when asking for information about announced recalls. I have been receiving emails and letters from NissanUSA alerting me that my model Nissan has an open recall and to contact my dealer for scheduling an appointment to apply the remedy. These notices specifically stated that they already had a remedy and to schedule the visit. However, when I contacted the dealer, they informed me that NissanUSA did not yet have a remedy in place, despite the notices I received stating the opposite. This has been going on for 3 months. Just this past month, I received 2 more notices from NissanUSA asking again that I schedule the repair visit. After I called and left 3 messages with 2 service department people, including the manager, I called NissanUSA and discussed the matter with them. They informed me the remedy had been forwarded 2 months ago to all Nissan dealers, including the 3 in my area. They then tried to contact my dealer themselves while I was on the phone with them but said they were unable to locate anyone to speak with who had any knowledge about the recall and its remedy. I then called the dealer again and asked that whoever handled this matter call me back to schedule the remedy. No one ever called me back that day nor the day after. So, I called another local dealer (East Valley Nissan) and was able to schedule my car the following day to apply the recall remedy. Problem solved. I will no longer deal with AutoNation Nissan Chandler for any future vehicle needs I may have. More

Advisor was super friendly and seemed accommodating until it was time to pick up vehicle. Prices were ridiculously high, requested services not performed, recommended services overpriced and not necessary an it was time to pick up vehicle. Prices were ridiculously high, requested services not performed, recommended services overpriced and not necessary and vehicle not available as promised. Advisor recommended services that were not needed and when questioned he made up information attempting to justify recommendations. Had return two times in the next 10 days to have services completed correctly. Being nice doesn’t disguise lies, shoddy work or price gouging. Awful, insulting and disrespectful experience. More

I have been going to Auto Nation Nissan Chandler for about two years now, and I can say I am very pleased with my Service Advisor Chasity, she has excellent customer service skills ,she is friendly and about two years now, and I can say I am very pleased with my Service Advisor Chasity, she has excellent customer service skills ,she is friendly and makes me feel comfortable. She gets the job done. More

Super helpful and friendly staff with an accommodating and clean facility. Never had any issues bringing my vehicle in to get service done here, would highly recommend. and clean facility. Never had any issues bringing my vehicle in to get service done here, would highly recommend. More

Neat and clean in the garage area. Jennifer kept me informed on my repairs. Lounge was well kept as we wait for repairs Thanks the ride home and back. Jennifer kept me informed on my repairs. Lounge was well kept as we wait for repairs Thanks the ride home and back. More

Set up an appointment on line was able to get it on the same day, in a out for a service with in 1 hour same day, in a out for a service with in 1 hour More

I just don’t think that the dealership quotes realistically and fairly from my experience realistically and fairly from my experience More

Called to make an appointment to do a lease return, said no appointment needed, drive 25 minutes to turn in lease car, told we don’t do lease returns on Saturdays, we are too busy, but I called and asked. W no appointment needed, drive 25 minutes to turn in lease car, told we don’t do lease returns on Saturdays, we are too busy, but I called and asked. Well GM told me no lease returns, come during the week. East Valley Nissan happily helped me out, thank you Shawn for fast professional service. More

Amazing service, and car was done when expected. Car was picked up cleaner than when I dropped it off. Car was picked up cleaner than when I dropped it off. More