AutoNation Nissan Chandler

You as a customer are not in their best interest I am absolutely sickened by this dealership and their finance guys. They will say anything to make you feel like you won't have to worry about anythin I am absolutely sickened by this dealership and their finance guys. They will say anything to make you feel like you won't have to worry about anything just to get the deal done. I turned in a lease and purchased a new lease having never done that before and not knowing what to expect. They kept me at the dealership all day back and forth with numbers and trying to make me feel like they were doing me a favor and not making any money off of the sale. I did owe a few months of payments still on my previous lease but they made it seem like I could exit early and still get my payment to where I wanted it to be. Funny how things change once you are in their office. They try to confuse you with throwing different numbers around and making it seem like they have no wiggle room. I should have left but they were pretty convincing with how they spoke and I sort of believed them so I went through with it. I was concerned about the inspection of my lease return by their third party since it was something that would be done after I leased a new car and not that day but a couple weeks later so I went out of my way to buy replacements for a couple things and the finance guy Nick told me he thinks my car is in great shape by looking at it and I shouldn't have to worry about anything from the third party inspector but of course they can't guarantee anything. I trusted his judgement stupidly. I just got a statement from Nissan saying I owe 881 for remaining payments and damage that some of it should be expected wear and tear...chips on the hood, left and right rear tire worn, bumper cover chipped. I was apparently sent a pre inspection letter in the mail where i could have scheduled an inspection before the third party came to inspect and possibly avoid some of these "excessive wear damages" Do you think either the salesman (Billy) or the guy (Nick) who did a preinspection on my car at the dealership would have had enough courtesy to keep my best jnterest in this car sale and give me a warning that it would be good to wait and schedule a real pre I spection? Of course not, then they wouldn't have made a sale from me that day. I can't believe this is even happening. I'm at a total loss of words and will never lease with this dealership or from Nissan again. Completely disgusted. These guys try to come off as nice but they are slimeballs especially Nick. More

Good experience,service and sales departments are superb Sales department was great and so is the service department.Salesman was extremely helpful and explained everything perfectly and got me the deal I wa Sales department was great and so is the service department.Salesman was extremely helpful and explained everything perfectly and got me the deal I wanted.Sevice and parts have been great also. More

service was great Worked with Marcus on purchasing 2 cars this past week. One a 2014 Rogue and a 2007 Mustang they happened to have that I purchased for my sons 16th b Worked with Marcus on purchasing 2 cars this past week. One a 2014 Rogue and a 2007 Mustang they happened to have that I purchased for my sons 16th birthday. Already knew what I wanted so the sale went fairly quickly even though I was missing my title on the trade in. Still have to find it. Price on the Mustang had just dropped 1k so that made the experience even better. Financing was the typical length of time. Financing rate seemed fair and in line. During financing be ready for the up sell on warranty protection which can add hundreds if not a few thousand to the purchase price. Not a hard sales pitch on this but a sales pitch all the same. I can easily say I recommend this dealership on the purchase aspect. Have not dealt with them on any issues so that remains to be seen, if any appear. Both sales and finance did a great job. More

Service with Alex Stopped in for an oil change with no appointment. Yup! Just showed up. Alex took care of me immediately and got two recalls fixed on my vehicle. Would Stopped in for an oil change with no appointment. Yup! Just showed up. Alex took care of me immediately and got two recalls fixed on my vehicle. Would definitely recommend. More

Service Alex is great and always busy but acknowledges me! Helps deal with problems and gets them fixed. Still waiting for service recall part to come in. Ho Alex is great and always busy but acknowledges me! Helps deal with problems and gets them fixed. Still waiting for service recall part to come in. Hope it's soon after a week. Thank you. Barbara More

Horrible service department!!! Title says it all. Just trying to get a hold of some at the service department was horrible. Would not recommend working with Nate he was not friendly Title says it all. Just trying to get a hold of some at the service department was horrible. Would not recommend working with Nate he was not friendly nore professional. Walked in to go pick up car and he did t even greet me when I walked up to the counter. Overall experience was bad would never come back here again. More

Not a good experience !!!!!! This is a review modification After weeks of battling for my refund it has finally occurred. Bottom line is ask a lot of questions and demand all information before signing on the After weeks of battling for my refund it has finally occurred. Bottom line is ask a lot of questions and demand all information before signing on the bottom line. Example, what does a used car warranty include. If a refund is due, do not wait or trust what they may say, get it in writing. Remember this is car sales and well its all about trust and comfortable feelings about what they tell you. More

Service repair Took 2012 frontier in for window tinting and oil change. The person who did the window tint cut my drivers side door molding. Service advisor said the Took 2012 frontier in for window tinting and oil change. The person who did the window tint cut my drivers side door molding. Service advisor said they would repair it free of charge. Its been a month and he never called. I left messages for him. He never called. Never do business with this place. Now its going to cost me more money to have it repaired. More

Another Very Efficient Service Appointment Took our Murano in last week for recall work. Easy to make the appointment on line. Got there early, no problem. Dropped off the care. Car was ready i Took our Murano in last week for recall work. Easy to make the appointment on line. Got there early, no problem. Dropped off the care. Car was ready in about three hours. All set to go when we went to pick it up. Alex Reyes did a fine job, as always, keeping us informed about the work to be done. We'll need to go back when a part arrives for one of the recall items, and Alex explained it all. Thanks again. More

Terrible OWNER ONLY RESPONDS TO POSITIVE REVIEWS..Not sure how ratings are so high. My experience was terrible. Tried using Costco buying program was told it w OWNER ONLY RESPONDS TO POSITIVE REVIEWS..Not sure how ratings are so high. My experience was terrible. Tried using Costco buying program was told it wouldn't save me any money (Not according to costco) Tried calling manager and left messages all for nothing. No return calls..warning don't deal with Jeff Moe or Finance Guy Dallas..I have noticed the only responses from owner are for good reviews (poor practice). My family has a total of 4 Nissans in last 2 years but last 3 purchases from other dealers. Had I seen interest by anyone to resolve my issues or even a response (to many to list I would have been happy to discuss with manager). No responses period.. Buy Nissan ....Just don't buy here.. worst experience buying a car ever..Im sure this review will be removed as my previous one has. More