AutoNation Nissan Chandler

DO NOT BUT FROM THIS DEALERSHIP!! They don't even deserve a star. HORRIBLE HORRIBLE EXPERIENCE! They do not care about their customers, the biggest mistake I have ever made is choosing They don't even deserve a star. HORRIBLE HORRIBLE EXPERIENCE! They do not care about their customers, the biggest mistake I have ever made is choosing this dealership to by my car! The sales people are great! but that's because it is part of their job to have pleasing personality. The Finance team however, is a different story, they DO NOT GIVE A SH*T! In the beginning everything was great! Until we got to finance and start dealing with MIA RODRIGUEZ. From the get go, I should have ran away from this dealership. She was so pushy with the other add on's to be added in my car, I kept telling her "no, its okay, im not going to take it.."(my mom was my co-signer) my mom has no idea when it comes to buying cars, and Mia seeing that we are disagreeing with the things she's trying to add on our bill, she kept pushing until my mom and I got into an argument and she walked out... (OBVIOUSLY!! Do not f*$^%ng push when someone already said no..) I ended up getting the add on my mom wanted to get just so my mom and I would stop arguing. MIA, knowing she f*&^ed that one up, said "I'm sorry, I didn't mean for that to happen, Im going to add warranty and extend oil change for 3 years for the car.." OKAY. So that's the first part. 2 weeks after I traded in my car for the brand new Nissan Rogue, MIA calls me.. tells me "they haven't found a lender for my car, and that I need to continue paying for my old Altima.." (Hmmm... okay??) So, this sh*t went on for another 2 weeks. And then, she called again after that, and said they still haven't found a lender, and that I still need to pay for my old altima.. (see how frustrating this was getting?..)I asked her if they still have my ALTIMA because if im paying for the altima I might as well take that car back and use it, they can have the ROGUE back. She said, she doesnt know where my altima's at. THEY SOLD MY CAR WITHOUT IT BEING PAID OFF FROM MY PREVIOUS LENDER, AND THEM NOT FINDING ME A NEW LENDER FOR THE ROGUE. A week after, they found one. They made me a new deal, this time I dealt with their "Director of Finance" DAVID WORKMAN, now this guy is a LIAR! (and if he has a camera in his office, I DARE HIM PULL UP that deal we had agreed on in his office!) So this guy, after all the crap this dealer put me through, was like "Im going to ADD interior and exterior warranty on your car, because we feel bad for what you had to go through, you know it is not us, we only work for a corporate.. etc" So, okay, cool.. he's going to add appearance warranty.. " so we signed the papers etc. Last Saturday, i brought my rogue to the dealership for an oil change, service dept told me, my pre-paid services has been CANCELLED. CANCELLED?!! ITS A BRAND NEW ROGUE btw, that was just recently bought. CANCELLED? So I went to talk to DAVID "DAVE" Workman, we wasted half a day waiting for him.. then he tells us, it has been cancelled and was replaced with the appearance warranty.??!!! BUT TOLD US DURING SIGNING HE'S ADDING THE APPEARANCE WARRANTY??!!!!! and he has the audacity to look me in the eye and tell me he didn't say anything of such??!!! I had to pay out of pocket for something that should have been covered by this stupid dealership!!! THEY MESSED UP THE DEAL INITIALLY, and then NOW, THEY CANCELLED EVERYTHING except the appearance warranty. AUTONATION, I know you are a big company, but you are hiring incompetent people to run your finance!! I WILL LET MY FRIENDS AND FAMILY KNOW NOT TO BUY CAR FROM THIS DEALERSHIP!! THEY WILL SCREW YOU OVER BIG TIME!!!!! More

New titan xd truck Best place we have ever bought our trucks. Staff is helpful knowledgeable and friendly. Nick sales mgr has taken care of our past new truck and our ne Best place we have ever bought our trucks. Staff is helpful knowledgeable and friendly. Nick sales mgr has taken care of our past new truck and our newest titan xd. Will always go back here. Service dept is also great, always on top of everything. Pat and Blake have always been there when needed and keeps us up to date on what’s being done. Great job guys! James H More

Efficient & great price I had the best experience with AutoNation Nissan Chandler that I've had at a dealership in a long, long time. Sarah B. was fantastic. She was efficien I had the best experience with AutoNation Nissan Chandler that I've had at a dealership in a long, long time. Sarah B. was fantastic. She was efficient, very, very knowledgeable on the product and about cars in general. Most sales people don't know jack about cars, they leave it up to the service guys. Sarah B. definitely new her stuff. I've built engines, transmissions, paint car, etc. and most sales people (especially guys) try to act like they know what is going on with a car and if you didn't know any better it sounds like they know what they're talking about, but most don't. Well Sarah B. knew her stuff. Very impressed. That was just a bonus. Sarah B. got us in and out with a great price, no hassle, very fast and all questions answered. She followed up after the sale to make sure everything was ok. I'll buy my next car from Sarah B. Thanks! More

This dealership was awesome! They worked miracles for me. They cared about my story and my needs! I went to get my car serviced and learned there were several things about to go o They worked miracles for me. They cared about my story and my needs! I went to get my car serviced and learned there were several things about to go out. It was not safe for me or my kids. They bent over backwards to get me what I wanted and needed. Jared Schager is the best! Please ask for him. Toby in maintenance really paired me up with the best team. The GM, Vick really made it happen! I will only buy from here in the future! More

Truly Satisfying Experience To start, I used to work in sales and was prepared for a battle. I was helping my fiance purchase a new vehicle, and we worked with Max. From the intr To start, I used to work in sales and was prepared for a battle. I was helping my fiance purchase a new vehicle, and we worked with Max. From the introduction to the delivery, Max never made us feel pressured or uncomfortable, and was extremely knowledgeable about the vehicle and the process. The sales manager and finance manager (Ryan) were also excellent, and we got a deal we can brag about on a vehicle we're in love with. So grateful to these processionals! We'll be sending all of our friends and family their way! More

Great experience I liked the fact that they were nice and accommodating on the phone when I scheduled my appointment for an oil change. I ended up being early, and Bla I liked the fact that they were nice and accommodating on the phone when I scheduled my appointment for an oil change. I ended up being early, and Blake helped me right away. He was very courteous, so I would recommend this place. More

Horrible service I purchased a Nissan from a different dealer in the Valley, but recently moved closer these guys. Today I called about a service issue and wanted t I purchased a Nissan from a different dealer in the Valley, but recently moved closer these guys. Today I called about a service issue and wanted to know if it was covered under my extended warranty. Debbie, the receptionist answers the phone and immediately puts me on hold. After about 7 mins she picks the phone up. I ask my question. Without hesitation she says "NO" it's not covered. I asked Debbie how can she be sure, she didn't even ask my name, VIN, warranty contract number, anything. She said "I'm sure" and then placed me on hold again. I rifled through my file cabinet and found my contract. I called the 3rd party company that they farmed the warranty out to. They told me the issue IS covered. I called AutoNation back to speak with Debbie's supervisor. She must have taken note of my number because each time I called I heard someone pick up the phone and hang-up on me. After several failed attempts at contacting service, I reached out the sales where Zack tried to connect me to Tobi? Long-story-short, each time I was transferred their system "conveniently" disconnected or hung-up because no one was at that extension. Just a glimpse into what you can expect from them after your purchase. More

Yesterday was the finest car buying experience of my life! This dealership is great! Their prices are fair and they post their lowest, fair price, so no haggling and being bounced around to different people. I This dealership is great! Their prices are fair and they post their lowest, fair price, so no haggling and being bounced around to different people. I bought a low mileage 2016 Altima. I connected with Frederick in internet sales from home. When we met at the dealership, he was amazing! He was there to serve me versus trying to make a sale! He is simply a nice man in every regard! I told Robert in finance that I didn't want any extended warranty or add on service programs and he honored my request! He even found a way to save me an extra $500 on the buy! A truly great dealership in so many ways! More