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AutoNation Nissan Chandler
Chandler, AZ
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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I really like this dealership. I only have one thing that bugs me and that is my simple oil changes have always run longer than promised. I only have one thing that bugs me and that is my simple oil changes have always run longer than promised. More
Getting an appointment was a bit challenging at first as it switched to a call center, but when I was able to speak to an in house service provider, everything was a breeze. it switched to a call center, but when I was able to speak to an in house service provider, everything was a breeze. More
Great service and communication. They were short handed as people were sick and they still got the work done in a timely manner. The company needs to fix the car wash. However custom They were short handed as people were sick and they still got the work done in a timely manner. The company needs to fix the car wash. However customer service is great. More
Had to replace battery that was under warranty. Took my bad battery to dealer. Service and parts guy said they needed vehicle to give me new warranty battery. I explained that I need battery so I c Took my bad battery to dealer. Service and parts guy said they needed vehicle to give me new warranty battery. I explained that I need battery so I can start the truck to bring it to dealer. Part guy gave me battery. I took home, installed it and drove it back to dealer. When I got back to dealer service rep Adrian helped me right away. He got my vin number and took many pictures of my truck. I explained that I didn't have the right tool to properly install and to please tighten and check out. He said it would about an hour. I said fine. I went back a few minutes later and ask while I was here could they change the oil also. He said ok. About an 90 minutes later my truck was ready to go. I asked did they tighten everything up and check everything out? Adrian said yes, popped hood and looked at battery. All good. I paid, then left. Drove home parked car in driveway. Later that evening I went to put my truck in my garage and it would not start. I tried to jump it, but my new battery was totally drained. Dealer is now closed. So, I had to go to Orielly's auto parts to buy another battery so I could drive to work the next morning. While at Orielly's they put a tester on and said my alternator is bad. I called back to service the next morning explained what happened. I ask how much an alternator would be and he said he couldn't price anything unless I came back up there. I ask why they didn't do a diagnostic to make sure everything was ok when I was up there. He said since the battery was already installed they just checked that it was charged. So now I have 2 new batteries. Very frustrated. I ended up going to another auto repair shop. They diagnosed my problem. it was loose battery cable and they cleaned it and tightened it. If Nissan would have checked out correctly, it would have saved me much aggravation. I was loyal Customer there but no more. More
Pat and the service team went the extra mile to assure issue my issue was properly diagnosed and resolved. They also identified an issue I was unaware of. My service representative has an outstanding and issue my issue was properly diagnosed and resolved. They also identified an issue I was unaware of. My service representative has an outstanding and inviting personality. It is obvious he was meant to deal with customers and goes out of his way to make sure your experience at this dealership is well received. Your team has put Superstition Nissan to shame. They could not identify the problem on this vehicle and didn't seem to care, left steering rack bolts loose on my murano, reused seals that leaked and my wife actually drove it home. I will definitely use this dealership and Pat for service again.. More