AutoNation Maserati Stevens Creek
San Jose, CA
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Great service! The whole team, from the Manager through the finance personel, they are all very helpful and extremely patient to us. Highly recommended! The whole team, from the Manager through the finance personel, they are all very helpful and extremely patient to us. Highly recommended! More
Steven is a great advisor. He explained what service I need without all the added xx. He told in a future service I may need this service along with my usual routine service. T He explained what service I need without all the added xx. He told in a future service I may need this service along with my usual routine service. Thank you and keep up the great customer service. Customer service is a rare thing now. More
I bought my car for service in mid June and also had the window button fix at the same time. However, the door handle was damaged after the the window fixed, so both the customer service associated and the window button fix at the same time. However, the door handle was damaged after the the window fixed, so both the customer service associated and the manager talked to me and promised to replace the door handle in 2 weeks. Since then, I am still not heard back from them. The damages are getting worse and I hope it can be replace as soon as possible. I have been texting Steven, but it looks like not much he can do. I would appreciate if someone can help to expedite the service for me. Thanks! More
Very Slow Service. Not friendly and responsive. We had to wait several weeks for them to even take a look at the car even though the car was towed in an emergency. Not friendly and responsive. We had to wait several weeks for them to even take a look at the car even though the car was towed in an emergency. More
Was looking for a very specific make and model. Quotes in person over the phone and online were consistent. Hiccups in the process were covered quickly and followed up with outstanding services. 5 Quotes in person over the phone and online were consistent. Hiccups in the process were covered quickly and followed up with outstanding services. 5 Stars More
When I visited the dealership to purchase my car I was asked to provide my personal details so that they could run an OFAC. The form I was given by the finance manager to provide my personal details was asked to provide my personal details so that they could run an OFAC. The form I was given by the finance manager to provide my personal details was a credit application form which I was reluctant to complete as I was paying cash and did not need credit. I was told that I had no option and the only way I was allowed to give my personal details was via the credit application form. I was still unhappy doing this, so said that I would put a line through the rest of the form so it could not used by anyone else to apply for credit in my name but was told that I was not allowed to do that, so I reluctantly completed the form. The form was carbonated so I asked to be given one of the copies so that I had my own record and proof that parts of the form had been left empty, however when I got home and checked the document file I had been given, the carbon copy was not there. I continued to feel very uncomfortable about the credit application form so I called the dealership a few days later to be told by the sales manager that I should not have had to fill out the form and that it would have been perfectly OK to give my details on a blank piece of paper. I explained that I was now extremely concerned that my personal details were on a blank credit application form and that to satisfy me that no one would subsequently fill out the rest of the form and apply for credit in my name, I wanted the complete form together with all carbon copies to be mailed to me. 3 weeks later I am still waiting!!! I have since contacted the dealership on a number of occasions asking for the copy to be sent to me. Although I have received a very poor quality scan, I am still to receive the original form the I specifically asked for despite numerous emails and phone calls, most of which have not been responded to. More