AutoNation INFINITI Tustin - Service Center

My car issue is not completely resolved. Also, car was dirty inside when I picked up. Service report was not received on day car was picked up. dirty inside when I picked up. Service report was not received on day car was picked up. More

My 2012 M37 has a long term parasite battery drain problem. If not driven for 5 or 6 days it will not start, and has to be jump started. For 4 days they kept my car, while insisting that nothing was w problem. If not driven for 5 or 6 days it will not start, and has to be jump started. For 4 days they kept my car, while insisting that nothing was wrong because the battery tested ok. I repeated the problem and suggested how to find the fault, including checking existing Infiniti service bulletins related to this. I was told that testing the electrical system would cost $1000.00. I have purchased 2 Infinitis from this dealership and enjoyed excellent service for 19 years, but now will have to find a real service department to have my car repaired. More

I was very pleased with the service. I was greeted upon immediate arrival. The estimate of the time it would take to do the work was completed before the expected time. The service tech was absolutely wond immediate arrival. The estimate of the time it would take to do the work was completed before the expected time. The service tech was absolutely wonderful and friendly. The facility was clean and safety precautions were being practiced amongst all staff. Patrons not so much 😷 wearing. Overall I was very happy with my visit and will return. More

Frank has been my Service Advisor for 3 yrs, he is exceptional in customer service, cares about his clients, and has tremendous integrity! Frank continue being excellent in your job! Please give this exceptional in customer service, cares about his clients, and has tremendous integrity! Frank continue being excellent in your job! Please give this man a big fat raise so he doesn’t go anywhere! More

Every time Good service.On time ,Helpfull, friendly and clean.I ‘m very satisfied. Thank you. clean.I ‘m very satisfied. Thank you. More

Very professional, did work on time, Car was very dirty when I brought it in, so complementary wash did not get the car very clean. when I brought it in, so complementary wash did not get the car very clean. More

I had my appointment set for the 5th of October for major servicing and requested a loaner car as I needed to keep my car overnight for servicing. When I got to the dealership, there was no loaner available. servicing and requested a loaner car as I needed to keep my car overnight for servicing. When I got to the dealership, there was no loaner available. As a result, I had to leave. But made the appointment for the 13th and requested a loaner so that I could go to work. When I called in the evening prior to my appointment, I was told that there is no loaner available. So, I canceled my appointment time. Requested that I get a call back when/if a loaner becomes available. Very inconvenient for a busy working professional. More

This is one of the most stress free service appointment I've had to date. They were very professional and didn't try to upsell me anything. I will definitely be going back and will be willing to recommen I've had to date. They were very professional and didn't try to upsell me anything. I will definitely be going back and will be willing to recommend this dealership to others. More

AutoNation INFINITI Tustin did a great job servicing my Infiniti QX60. Gabriel Paramo is a terrific Service Adviser Infiniti QX60. Gabriel Paramo is a terrific Service Adviser More

Excellent service definitely will keep doing business with people that serve the customers needs. I definitely recommend this dealer. with people that serve the customers needs. I definitely recommend this dealer. More