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AutoNation INFINITI Tustin
Tustin, CA
515 Reviews
As one of the largest INFINITI dealerships in Orange County, AutoNation INFINITI Tustin is your go-to source for all things INFINITI. Located near the intersection of the 5 and 261, our Tustin showroom is easy to locate, too. With a large inventory of both new and pre-owned INFINITI cars and SUVs for sale, and a large selection of other premium pre-owned cars and SUVs for sale, we are sure to have the perfect car or SUV for you. Check out our website today, or visit our showroom in Tustin to see our complete inventory of cars and SUVs for sale.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 515 reviews
July 07, 2021
Edgar The manager is the worse and experience has been horrible.. He has been very rude, unprofessional and inconsiderate to my wife and situation. Me and Family just had newborns and need a bigger vehicl horrible.. He has been very rude, unprofessional and inconsiderate to my wife and situation. Me and Family just had newborns and need a bigger vehicle and decided to drive 2hrs from San Diego to buy a SUV from their dealership and It been the WORST decision we ever made. They hid details about issue with the vehicle and now we have an IOU and they wont even be courteous to provide us with a loaner vehicle since they issue they need to fix would take more than a day and we would to drive back and forth. I will NEVER PURCHASE A VEHICLE FROM THIS PLACE AND AS AN ACTIVE DUTY MEMBER OF US MILITARY WOULD EXPECT TO BE TREATED LIKE THIS... I DO NOT RECOMMEND ANY MILITARY OR VETERAN TO PURCHASE FROM THIS DEALERSHIP. THEY DO NOT TREAT US WITH RESPECT WE DESERVE FOR PROTECTING THIS COUNTRY More
by lancero768
Employees Worked With
Edgar,Mohammed, Jimenez
December 26, 2020
Awesome customer service great work done mostly on time gave me a 10% discount overall great Infiniti location this wants more words i dont know what else gave me a 10% discount overall great Infiniti location this wants more words i dont know what else More
by nuchem
Employees Worked With
Brian
November 12, 2020
Great dealer. Luv my new Q50. I will return. Gil was my salesman. Very helpful and informative. Wish there was a spear in the vehicle and wish we could of addressed the larger rims and low profile tires on salesman. Very helpful and informative. Wish there was a spear in the vehicle and wish we could of addressed the larger rims and low profile tires on the lux for my Q50. More
by Peterpuga
Employees Worked With
Gil
October 10, 2020
We recently leased our 2nd QX60 Infiniti from Infiniti Tustin. For our first 2017 lease, we had a wonderful and efficient experience plus they kept their word! We recently picked up another 2020 QX 60 l Tustin. For our first 2017 lease, we had a wonderful and efficient experience plus they kept their word! We recently picked up another 2020 QX 60 lease from Infiniti Tustin. We had a discrepancy with the purchase and lease return process. We spoke with the General Manager, Zayn, and he was professional, listened, and was dedicated to ensuring customer satisfaction. After he looked into the situation in detail, he resolved the issue to our full satisfaction and we are looking forward to leasing another Infiniti in the future. More
by Clay
Employees Worked With
Zayn A. Kader General Manager
October 05, 2020
I bought my used G37 three years ago and have been thrilled with it. The service I've received during these 3 years has been excellent. I would definitely recommend them. thrilled with it. The service I've received during these 3 years has been excellent. I would definitely recommend them. More
by joannetyler48
Employees Worked With
Francisco
September 16, 2020
like always, the customer service was excellent. Service was completed on time and the service group was very polite, friendly, and professional. I appreciate your great customer service! was completed on time and the service group was very polite, friendly, and professional. I appreciate your great customer service! More
by Soudabeh
Employees Worked With
Fred, Frank, Miguel
May 16, 2020
Great service and follow thru in keeping contact with me to know when it would be complete. I would use and recommend the service department in the future to know when it would be complete. I would use and recommend the service department in the future More
by Rwilson007
Employees Worked With
Sandi, Rebecca Kelsey Sampson
November 01, 2019
Very unprofessional. Employees are uneducated on how to write up proper contracts and refuse to pay for their errors. I traded my leased vehicle in 2 months ago for a new 2019 vehicle. When I made the deal write up proper contracts and refuse to pay for their errors. I traded my leased vehicle in 2 months ago for a new 2019 vehicle. When I made the deal I specified I was trading in my car, "not returning it". I signed the paperwork, took the car and now 8 weeks later I get a bill for $3400 for excess mileage on my old car. I call my salesman and sales manager and they both admit it was an error and miscommunication on their part but yet refuse to waive the bill. Why would they expect me to pay a bill when they made an error? Never buy a car here unless you want to deal with unresolved issues. GM Zayn at this time still refuses to resolve the issue. More
by Lisa R.
Employees Worked With
Albert Munoz, David Mohammad and Zahn Abdel Kader
