AutoNation INFINITI Tustin

This dealership never cease to amaze me! I received one of the best services I've ever had from a salesperson. (SKIP TO SECOND PARAGRAPH FOR EXPERIENCE) I came into the dealship on September 29 looking for of the best services I've ever had from a salesperson. (SKIP TO SECOND PARAGRAPH FOR EXPERIENCE) I came into the dealship on September 29 looking for an Infiniti Q50. Before going to this spot, I had an appointment to see another Q50 at OC Auto Exchange in Fullerton. When I arrived to the Fullerton location, I felt like no one wanted to help me (which is understandable because I was young, age 23, and alone). After walking around the lot twice trying to find the car and no one coming out to assist me, I went into the office. Once entered, I found 4 salesman sitting around on their phone on Facebook and Instagram. Waited a good 10 seconds without anyone acknowledging me, before saying I had an appointment. Long story short they did have the car there (although I had an appointment to see the car) and they did not valve me personally. Frustrated with the situation, I sat in their parking lot and found online that AutoNation Infiniti Tustin had the car I wanted, so I drove there same day to look at the car. When I arrived to the dealership, I saw the car sitting outside on the lot. I spent a good 20-25 minutes looking at the exterior of the car before going inside and meeting Sharareh Hashemi. She is one of the best saleswoman ever! Answered all the questions I had and not only that, allowed me to fully take my time looking over the car before going for a test drive. I had inspected the for a good half and hour, checking all the fluids and belts. I spent a real long time looking at the car before considering a test drive, and Sharareh did not rush me at all. She patiently waited as I looked over the car to ensure everything was a condition that was acceptable for me. Just everything about her service was amazing! I never felt rushed whatsoever. She made me feel valued, although I was a first time young buyer. She gave me all her time without any complaint. My significant other had purchased her Infiniti Q50 from this location before and our experience for that was no matched to the one received by Sharareh. Our experience purchasing my significant other's Q50 was amazing as well; however, Sharareh went above and beyond to personally make my experience even sweeter! Based off these two experiences, I will definitely be purchasing future vehicles from here. BEST DEALERSHIP EVER!!!! More

Great service. Always friendly and easy to work with. Free car wash! Will come back Free car wash! Will come back More

Every time Good service.On time ,Helpfull, friendly and clean.I ‘m very satisfied. Thank you. clean.I ‘m very satisfied. Thank you. More

Very professional, did work on time, Car was very dirty when I brought it in, so complementary wash did not get the car very clean. when I brought it in, so complementary wash did not get the car very clean. More

I had my appointment set for the 5th of October for major servicing and requested a loaner car as I needed to keep my car overnight for servicing. When I got to the dealership, there was no loaner available. servicing and requested a loaner car as I needed to keep my car overnight for servicing. When I got to the dealership, there was no loaner available. As a result, I had to leave. But made the appointment for the 13th and requested a loaner so that I could go to work. When I called in the evening prior to my appointment, I was told that there is no loaner available. So, I canceled my appointment time. Requested that I get a call back when/if a loaner becomes available. Very inconvenient for a busy working professional. More

This is one of the most stress free service appointment I've had to date. They were very professional and didn't try to upsell me anything. I will definitely be going back and will be willing to recommen I've had to date. They were very professional and didn't try to upsell me anything. I will definitely be going back and will be willing to recommend this dealership to others. More

AutoNation INFINITI Tustin did a great job servicing my Infiniti QX60. Gabriel Paramo is a terrific Service Adviser Infiniti QX60. Gabriel Paramo is a terrific Service Adviser More

Great service! Very understanding. Gabriel was my service rep and he did a great job! Based on my experience I will consider buying my next Infiniti at this dealership. service rep and he did a great job! Based on my experience I will consider buying my next Infiniti at this dealership. More

Excellent service definitely will keep doing business with people that serve the customers needs. I definitely recommend this dealer. with people that serve the customers needs. I definitely recommend this dealer. More

When I set the appointment…I asked the guy that answered…how long my wait would be and what the service included & an estimate of the cost. He said he didn’t know, that he wasn’t a service writer…I answered…how long my wait would be and what the service included & an estimate of the cost. He said he didn’t know, that he wasn’t a service writer…I asked to talk to one and he said he couldn’t…the service took all day, so, I had to find a ride so I could go work and when I received the bill, it was $1800.00…I will not use this dealership anymore…I’ve purchased all my cars from here, had all services and repair work done here…but, no longer. More