Peacock Hyundai Savannah - Service Center
Savannah, GA
391 Reviews of Peacock Hyundai Savannah - Service Center
I made an appointment 3 weeks ahead and when I got there for my 9:30am appointment they told me that they will service my car. So I left my car thinking it will be serviced and it would take about 3-4 hours for my 9:30am appointment they told me that they will service my car. So I left my car thinking it will be serviced and it would take about 3-4 hours to be finished I got worried that it was a major issue because I never received any call or update so I called up to the dealership around 5 pm worried because it was almost time for them to close just to get a update on my car to only find out that it hasn’t even been touch and the guy told me he tried to call me to let me know that I would have to reschedule all over again . I wasn’t even offered to sit in the waiting area or anything. No one even told me that when I call up there that I had to know the technician’s name who assisted me .It was just a all out bad experience for me . No one never called me so if I didnt never called them I would’ve never got a update my car would’ve just been sitting there . More
I wrote a very positive review on my purchase of a new Sonata. The car runs great that’s where it ends. I am getting ready to vacation across country and need my 7500 warranty service. Called for an appoi Sonata. The car runs great that’s where it ends. I am getting ready to vacation across country and need my 7500 warranty service. Called for an appointment Nov 16. Told nothing available until January. Seven weeks out. She even had the audacity to tell me to drive to Hilton Head. One and a half hour drive from my home. No apology or explanation. I am rescheduling my vacation until January. Very poor customer service from the service department. I am calling corporate Hyundai and Autonation to complain. My previous cars were Toyota’s. I called Savannah Toyota out of curiosity and no long wait for servicing. More
Excellent and efficient service department. Thank you Ashley for always taking great pride in your work and care for your customers. Ashley for always taking great pride in your work and care for your customers. More
Have used this dealership for 8 years with 2 changes in ownership. Still get excellent service for my 2013 Santa Fe. This time it took me a month to get an appointment for an oil change which was disappoin ownership. Still get excellent service for my 2013 Santa Fe. This time it took me a month to get an appointment for an oil change which was disappointing. In the past, I could get an appointment the same or by the next week More
Dealer service dept. was unable to diagnose or fix the vehicle as they are not trained or capable to work on Hyundai electric vehicles in the Hyundai product line. This is a very glaring deficiency for a vehicle as they are not trained or capable to work on Hyundai electric vehicles in the Hyundai product line. This is a very glaring deficiency for a major car manufacturer who aspires to become an EV leader in the U.S. market. Nearest dealer with EV technical ability is Jenkins Hyundai in Jacksonville, FL. Very poor support from Hyundai USA! More
The service department is really terrible. It took a week off calling to get an appointment that was scheduled for 3 weeks later. Then they didn't actually look at the car for another hour only to say we ca off calling to get an appointment that was scheduled for 3 weeks later. Then they didn't actually look at the car for another hour only to say we can't help you. I understand they're under new management, but they're really bad. More
Something is always wrong where they cannot find the paperwork until the customer gets and attitude. I have roadside hazard and was told I didn’t because they couldn’t find it in the system. They tried paperwork until the customer gets and attitude. I have roadside hazard and was told I didn’t because they couldn’t find it in the system. They tried to make me pay. If I didn’t know better I would have. I’m sure many customers just don’t now and it results in them paying for something that they didn’t need to. Double check things before you give customers misinformation. More