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Peacock Hyundai Savannah - Service Center
Savannah, GA
421 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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421 Reviews of Peacock Hyundai Savannah - Service Center
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March 28, 2022
First our 2012 Hyundai is the best car buy ever for us. Getting a timely service appointment is difficult and when it is obtained seems to take more time than required. The service people are friendly b Getting a timely service appointment is difficult and when it is obtained seems to take more time than required. The service people are friendly but final cost of service is more than anticipated and are not provided up front. For example, Fuel System Service was $175.00 on my last visit, which was not anticipated nor was an estimate given. Also, a few weeks earlier I had a flat and decided it was time to replace all 4-tires. I could not get an appointment, nor could I get a return call to get an estimate of what it would cost for them to replace 4-tires. I went to Sam's Club and estimate a $120.00 savings and for a better tire. More
by Sue Williams
Employees Worked With
Coner Tuskey
March 24, 2022
i came in for recall issue with my car. During my time at the dealership no salesman even approached me when I was looking at cars or in the book for cars. During my time at the dealership no salesman even approached me when I was looking at cars or in the book for cars. More
by edwtra54
Employees Worked With
Not sure, Chuck Grant, Coner Tuskey
March 24, 2022
I have dealt with the service department since purchasing my car. I have never had a great experience with the service department. I’m in the market for a new car, because I don’t want to deal with the servi my car. I have never had a great experience with the service department. I’m in the market for a new car, because I don’t want to deal with the service department Hyundai is not an option More
by jjazzi625
Employees Worked With
I don’t know who the service advisor was
March 24, 2022
Timely. Considerate, friendly.. comfortable waiting room. Timely reminders and confirmation for appointments. My car was care for. Professionally. Considerate, friendly.. comfortable waiting room. Timely reminders and confirmation for appointments. My car was care for. Professionally. More
by jegmichaels
Employees Worked With
Coner Tuskey
March 24, 2022
Paint fading on top of my Kona. Now the window squeeks = no help no service. Ashley was the only one that seemed to care. The new manager was so rude and basically told me I'd ha Now the window squeeks = no help no service. Ashley was the only one that seemed to care. The new manager was so rude and basically told me I'd have to wait until the world gets better to get my car fixed that is under warranty. (I heard another customer say he told her the same thing) I was considering purchasing a 2022 car but I will be going back to Honda to buy and definitely will never recommend nor buy from this car dealership because of this issue. Was told could take up to a year and that I had to keep calling once a quarter. It's getting worse every day and that affects my value of this car. He tried to tell me it would not affect it, but of course it will. Not what I expected with Hyundai at all. Will be contacting BBB and keep trying to keep my asset protected. The way the manager of the service department spoke to me was ridiculous. I do not believe he would have talked to me like that if I were a man. Told me he didn't like paying $5 for a gallon gas but that is what happens. Who says this? That is NOT what you tell the customer. I am not going to give up trying to get my car fixed that is under warranty. They want me to pay for a rental car if I want it fixed which could take 10 days to fix ...at my own expense... ridiculous. NO HELP whatsoever. None. Also, their phone call back system is awful. The person they have answering the phone is the most rude lady I have ever encountered. (Not Ashley, she was really nice but could not do anything) More
by Meg
Employees Worked With
Chuck Grant
March 21, 2022
Good service but it took almost a month to get a service appt. A car wash and vacuum upon picking car up would be great. (Previous dealer offered this). Overall good. appt. A car wash and vacuum upon picking car up would be great. (Previous dealer offered this). Overall good. More
by Syoung53
Employees Worked With
Coner Tuskey
March 17, 2022
The location I go to is the only one in my area. The one huge frustration I have about this dealership is booking service appointments. The online calendar never works and I have to call and leav The one huge frustration I have about this dealership is booking service appointments. The online calendar never works and I have to call and leave several messages before someone gets back to me. Everything else they do is great. Fast check in, clean waiting area with available snacks and water bottles, courteous and efficient service reps. More
by Murphyma4
Employees Worked With
Bob Katzman
