Peacock Hyundai Savannah - Service Center

Work was completed in a timely manner. . Staff was friendly. Will be back. When will you have more new cars on the lot? . Staff was friendly. Will be back. When will you have more new cars on the lot? More

The service area is understaffed. My car was in the shop for over a month before they could even diagnose the problem. The car had difficulty accelerating and would not go over 62 mp My car was in the shop for over a month before they could even diagnose the problem. The car had difficulty accelerating and would not go over 62 mph. When I drove it in, they said I might need a new engine, but it would take at least 2 months. They would not provide a loaner, so I had to rent a car a month. Turns out the problem was excessive carbon buildup in the engine which had less than 60,000 miles on it. I was told that the design of the 2016 Sonata engine leads to excessive carbon buildup, yet the Hyundai warranty did not cover the work. i was out over $3000 for the service and the rental, A very frustrating experience More

Reps that I encountered were professional and friendly. I was given a realistic time frame that work was to be completed. Customer lounge was clean and comfortable. I was given a realistic time frame that work was to be completed. Customer lounge was clean and comfortable. More

We always have the service done on our Hyundai at this dealership. Everyone is really helpful and they work as hard as they can to get your car done on time. We have also bought 3 cars from this dealer an dealership. Everyone is really helpful and they work as hard as they can to get your car done on time. We have also bought 3 cars from this dealer and their salespeople are great too. More

They don't pay attention to particulars if you have an older car in the shop older car in the shop More

Ashley helped us get squeezed in for our oil change, even though they had a lot already booked. She said she’d get it done and she did. Things are different, some of the old employees are gone, truly glad t though they had a lot already booked. She said she’d get it done and she did. Things are different, some of the old employees are gone, truly glad to see that Ashley is still hanging in there. She truly brings a smile to our faces whenever we’re there. She works tirelessly to make sure the consumer is happy with the service they receive. You ROCK Ashley!!!!! The Hopson family! More

I love my Hyundai! I was drawn to the Hyundai brand in 2013 because of their superior warranty. To my surprise they also offered a great service plan which was unlim I was drawn to the Hyundai brand in 2013 because of their superior warranty. To my surprise they also offered a great service plan which was unlimited mileage for 5 years. It was great and easy to schedule. I left Hyundai for another brand but returned in 2020 when the warranty expired on the vehicle I was driving. Hyundai still has the same superior Warenty, but offered a complementary 3 year/36,000 mile service plan. This is not the issuer. Shortly after purchasing the vehicle, I accepted a job in Brunswick Georgia, a 70+ mile commute one way. I racked up the miles in the six months I worked there. From the first time I went to schedule routine service it was booked out well in advance. I thought it may just be my local dealership so I tried to schedule with the Brunswick dealership. I ran into the same problem which tells me it is a Hyundai corporate issue. It has been 10 months since I stopped making the daily commute. The last routine service on the car was preformed sometime around the end of August 2021 making it due in April or at 30,000 miles. A month out from the service date I called to schedule the service and was told that it would be late May before an appointment was available. I inquired about any leeway with the service date, for example with the mileage 1,000 either side was allowed. Apparently there is no leeway with the date. They suggested that i call to inquire about appointment cancellations, or if the date was approaching, I could drop off the car just before the service date and it would be worked in to that day’s schedule. I took the car in for drop off service two days before the due date. They whisked my car away and gladly worked me in. I inquired about shuttle service back to my place of business. Shuttle service had been halted due to covid. I was told that corporate was trying to figure out a solution. I took a ride share to my destination at peak pricing. Within an hour of arriving at my destination I received a call from the service department saying that the routine service would be at my own expense as it was not within the mileage window and I was not eligible for the service voucher at this time. The car had been taken out of line and I could come get the vehicle. Back in the ride share, this time at non-peak pricing to retrieve my car. I love my car, it’s the service that stinks. More

Workers friendly courteous the work was done in a timely manner as promised. The work area was clean. manner as promised. The work area was clean. More

Ashley is amazing and goes above and beyond to provide exceptional customer service. The other employees I encountered were less than responsive. I was disappointed that the dealership moved to a less des exceptional customer service. The other employees I encountered were less than responsive. I was disappointed that the dealership moved to a less desirable building. More