Peacock Hyundai Savannah - Service Center

This is the worst experience I've ever had at a dealership, but right in line with my previous experience with AutoNation in another state. The service center told me when my car was towed in on a dealership, but right in line with my previous experience with AutoNation in another state. The service center told me when my car was towed in on a Wednesday that it would be not be looked at until Tueday of the next week. When I asked what I was supposed to do for Transportation since they'll be holding my vehicle which is under the 60,000 mile warranty that it wasn't their responsibility. A short time later, I was called and told that it was the battery that was the issue. When I arrived at the shop, an hour before the shop closed I might add, there were no cars on the lifts, and three service advisors holding up the desk. Why they told me it was going to 6 days until I balked at the unreasonable diagnosis time, I don't know. More

Dropped my vehicle off at my scheduled service appointment time. Service department kept my vehicle for 3 days without any contact, update or communication. Showed up early morning of day 4 and th appointment time. Service department kept my vehicle for 3 days without any contact, update or communication. Showed up early morning of day 4 and the service department couled not find my car. A staff member had to walk the lot to find my vehicle. After several excuses, I was informed my vehicle had yet to be seen by the diagnostic team. More

RECEIVED CARING SERVICE IN A TIMELY MANNER. THANKS JEFF & TEAM. I'M SURE FUTURE SERVICES WILL MEET MY APPROVAL. THANKS JEFF & TEAM. I'M SURE FUTURE SERVICES WILL MEET MY APPROVAL. More

Dustin, Chris, and the service team are assets to the company. They catered to my needs and thoroughly found the root cause of my vehicle issue. They were extremely understanding and thoughtful due to company. They catered to my needs and thoroughly found the root cause of my vehicle issue. They were extremely understanding and thoughtful due to the issue's complexity, which showed in the expediency and completion of the service rendered. Thanks team. Sean More

Excellent customer service. Ready at the appointment time. Explained what was covered by our agreement and made suggestions. Ready at the appointment time. Explained what was covered by our agreement and made suggestions. More

Of course I had an amazing experience buying my car, but today at the 40,000 mile service I was also pleased. today at the 40,000 mile service I was also pleased. More

I was told on the phone i couldn’t get an appointment for like a month, but they told me i could walk in same day and they would try to get my car serviced. I walked in and they immediately took my car back like a month, but they told me i could walk in same day and they would try to get my car serviced. I walked in and they immediately took my car back and had it done within 2 hours! Team is wonderful and very efficient. More

I had to have my car engine replaced under warranty. I did at first have to contact the service manager for the first update. He was wonderful and even have me a loaner car. I was then set up with Earne I did at first have to contact the service manager for the first update. He was wonderful and even have me a loaner car. I was then set up with Earnest by test and phone we communicated regularly for updates. Earnest was also wonderful and kept me up to date. The only reason I am giving 4 stars instead of five is because when I picked up my car the battery was dead (which I already knew and they said they would jump it for me), however it took them 30 min to find the car in the lot because they could not use the key fob. I think there should be a number system for parking them. I noticed the oil change sticker had been updated, but it said the battery was good? When going to leavei discovered they had put the cover to the old engine in the back of my car and not removed it. So then I had to get them to remove it and make sure I did not need it. Thank you all so much for putting me back on the road. More

Service team took the time to explain the step by step process related to my specific needs. process related to my specific needs. More

I bought a 2022 Hyundai Sante Fe Calligraphy edition. I ABSOLUTELY LOVE MY CAR!!!!! I DO NOT LOVE THIS DEALERSHIP! Since I bought my car, I’ve complained about the way the “auto mirrors” work! I was put I ABSOLUTELY LOVE MY CAR!!!!! I DO NOT LOVE THIS DEALERSHIP! Since I bought my car, I’ve complained about the way the “auto mirrors” work! I was put off to “remind me your next visit! I did! FINALLY AYEAR later, the technician looked at it! Then I was told they would order the part and call me when it came in. Six month later, I stopped back in wondering what happened to the part. Then was told the Service Manager would call me back. THAT DIDN’T HAPPEN!! I left a message that I didn’t feel very important on their list of customers!!! The GENERAL MANAGER then called me and assured me that I was VERY IMPORTANT to him and that I am on HIS C list now!! He assured me that he would find out what is going on and call me back!! I am STILL WAITING! And now I NEED ANOTHER SERVICE & my oil change is late!!!! Are they doing this so they can take away my warranty?!?! WOULD SOMEBODY PLEASE DO SOMETHING???? I know it takes 4 hours to do a 45 minute oil change (which over accepted) but now this is way more SERIOUS!!!! P L E A S E CALL ME BACK & ACTUALLY DO SOMETHING THIS TIME!!!!!! #SUPERFRUSTRATEDCONSUMER More