Peacock Hyundai Savannah - Service Center

We had an appointment at 10 for an oil change and we did arrive early. But it still took over 3 hrs to finish and get my truck back. Then there was a clear indication of grime by the hood. My truck wasn't s arrive early. But it still took over 3 hrs to finish and get my truck back. Then there was a clear indication of grime by the hood. My truck wasn't spectacular and amazingly clean, but it's upsetting seeing more dirt added to it. I had back surgery and unable to hand wash my truck, my husband works long hours and technically it's not his responsibility. At least my dirt wasn't noticable were this grime totally is. I kinda miss owning a Subaru they always washed my vehicle after an oil change. I'm thinking of trading my Santa Cruz in now, because I miss that kind of service. More

Austin the sales person was great and listened to my concerns and very helpful with everything. He's great concerns and very helpful with everything. He's great More

I visited for the vehicle maintenance. They greeted me with smile and they were very kind. Their service was quicker than I expected. They greeted me with smile and they were very kind. Their service was quicker than I expected. More

My appointment was scheduled in advance. I received a timely reminder and it took a bit longer than I anticipated but everyone was polite. I received a timely reminder and it took a bit longer than I anticipated but everyone was polite. More

Wait time was fast they gave me all the information I needed and more I was very confident when leaving. needed and more I was very confident when leaving. More

Continuing from the first email. No communication until I finally got Mel she was very good she verified the work was actually warranty work and she actually communicated she would t No communication until I finally got Mel she was very good she verified the work was actually warranty work and she actually communicated she would text me to keep me updated that goes along way with customer satisfaction. Alice was rude. When I told Mel just replace the sensor bc it is covered under warranty don’t do the brakes since y’all have had my car over three weeks and it has been so bad trying to get a straight answer I hear Alice say she can’t get the car if the brakes are kit replaced, I told Mel change he sensor do nothing not covered under the warranty I then heard Alice tell her she will have to sign a release. I feel this was an intimidation tactic that some older customers may have fallen victim to. Alice had already told me it wasn’t warranty work and after having the car three weeks I was having it towed somewhere else it is all of a sudden warranty Mel verified this. I can no longer trust this place. They charged me $800 and had the car 6 weeks for a recall already this year. I finally got the car back and took it straight to a local shop for oil, fluids, tire, brake check…….the brakes did not need changing yet they said t least two more oil changes. I didn’t tell them Hyundai said they HAD to be changed I asked that they check the car and do what it needed. The filled the fluids that is all it needed. So I am sure you can see how this will break any sense of security or trust. Was someone pocketing the money? Is the dealership double dipping with insurance and charging customers?? Alice was adamant that it was not warranty work, I told her fox car and replace brakes bc she said it HAD to be done cost estimate was $1500+ I said fix it I need car safe it’s low mileage but my kids drive it some to it has to be safe. Then after so long no communication and trying desperately to find out what’s going on I needed my car I by the grace of God called and got Mel she actually communicated and helped me. Now after all of this I would like to know why I was charged the almost $800 in April for the recall visit. And why Alice insisted the sensor wasn’t covered under warranty when it was. What’s happening at this dealership? I had been pleased with them when I purchased my first Hyundai sonata for my daughter and when I purchased this Tucson in 2020. They didn’t have this car but helped me find it and made arrangements bc of covid they could go get it. It was a different name and probably ownership them. It is sad how poor the customer service is now. They need organization, direction and communication skills improvement classes. More

Brought my car in for a safety recall and couldn't be more pleased with the service I received. The service department were very polite and accommodating. more pleased with the service I received. The service department were very polite and accommodating. More

They have the most Friendly and helpful staff. With one of the most awesome showroom. With one of the most awesome showroom. More

Had my vehicle in for a recall and issued with my battery, the service rep I dealt with was new to the job and seem a little nervous, but he was nice. We had to use the shuttle for a appt we had as w battery, the service rep I dealt with was new to the job and seem a little nervous, but he was nice. We had to use the shuttle for a appt we had as we weren’t advised it would take all day to complete the recall work and then we were advised our battery needed something that wasn’t in stock, the shuttle driver was super nice, but when we called back for our pick up, the person at the dealership put us on hold and never came back, fortunately, a person that was in the waiting room at the doctors office, overheard our conversation and insisted that she would give us a ride back to the dealership, you never know who God will put in your path to help out, once back at the dealership, apologies were made, we got our car and return the very next day for the work on the battery to be completed. I gave them a five star, because of the effort, and you can’t go anywhere expecting perfection, but kindness is always welcomed. More

The dealer is very nice and friendly they always listen when you have an issue to help you solve it when you have an issue to help you solve it More