AutoNation Hyundai O’Hare - Service Center

I love this dealership they treat me like family they understand and they care and they customer service is great my car was supposed to get fix on Monday the service guy didn't show they told me don't w understand and they care and they customer service is great my car was supposed to get fix on Monday the service guy didn't show they told me don't worry we got you a rental I was shock like they re care they made sure you leave they place happy I highly recommend this place if you looking for good service More

Fast & Friendly Service. Secondary waiting area due to construction was suitable with refreshments available. A+! Secondary waiting area due to construction was suitable with refreshments available. A+! More

Manuel M provided excellent customer service! He was helpful, patient and very professional. Overall a good experience at AutoNation Hyundai O’Hare. He was helpful, patient and very professional. Overall a good experience at AutoNation Hyundai O’Hare. More

Good work was done on my car after I was unable to complete an update on the navigation system. complete an update on the navigation system. More

Although under construction for a long time , workers are courteous and doing best they can. Michaella , the receptionist was very helpful . Nice if they offered coupons for oil change since it can get expen courteous and doing best they can. Michaella , the receptionist was very helpful . Nice if they offered coupons for oil change since it can get expensive . I will look in my email in the future for them. More

Even though there was construction; service was on time and staff was courteous and professional. Even got a thank you note in my vehicle for putting up with construction. and staff was courteous and professional. Even got a thank you note in my vehicle for putting up with construction. More

Dealer was very friendly. However, my 12k mile oil change was 2 hours with an appointment (that took 3 weeks to get). She did inform me it would be 1hr 45min when I dropped i However, my 12k mile oil change was 2 hours with an appointment (that took 3 weeks to get). She did inform me it would be 1hr 45min when I dropped it off so I expected the wait but wish I had known before I showed up and probably would have rescheduled. More

My appointment was for 1:00 p,m, and I presented myself at 12:50. I reminded the team that I also requested for shuttle to take me home. After several reminders, I finally got the ride at 1:25 p.m. I at 12:50. I reminded the team that I also requested for shuttle to take me home. After several reminders, I finally got the ride at 1:25 p.m. I was told the service would take an average of 2 hours and 30 minutes so I was surprised to get a call at 3:30 that the car was ready and the shuttle would be arriving soon. I live about 8 minutes drive from the dealership so I called at 4:00 to check on where my drive was. I was told the car just left about 3 minutes ago. I made several more similar calls and got answers like the shuttle would be dliving in 2..then 3...then 5 minutes. As 5:00 got closer, I started calling all the numbers I could find to no avail and finally, I called the salesperson who helped me purchased the Elantra. I also had to call him twice but finally, he told me the car was on the way. The driver could tell I was very very upset and I told him this was the worst experience I ever had. He, Manny, explained that there were other customers waiting and that you were short of staff. Understood. But how many times I called and nobody told me anything other than "it's on the way". If the people were transparent to tell me the real issues, I would understand. But Manny calmed me down. I understood the problems and I would have understood them and I wouldn't be upset. Thank you. More

The dealership was very attentive to all of my questions an concerns. The wait time was minimal. an concerns. The wait time was minimal. More

terrible service they do multiple inspection and they mark everything as good but they don't check the filters, fluid whipers are 2 occasions that happen that was the last time I went there I recommend y mark everything as good but they don't check the filters, fluid whipers are 2 occasions that happen that was the last time I went there I recommend you ask for the old filters and be careful when it is a service for miles imagine if In a basic service they do not do it well, what confidence does it give me when doing a more detailed service in my SUV the family travels, consider more options Jeffy lube I think he does a better inspection More