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AutoNation Hyundai O’Hare - Service Center
Des Plaines, IL
284 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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284 Reviews of AutoNation Hyundai O’Hare - Service Center
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August 07, 2013
Brought my 2011 Elantra in for a gas mileage check in. I noticed that they were looking for Elantras for their used car inventory. I inquired about trade in value and pricing on a new Elantra. I worked with noticed that they were looking for Elantras for their used car inventory. I inquired about trade in value and pricing on a new Elantra. I worked with Keith who was very patient as I contemplated, and negotiated the numbers. I never felt pressured, as it was a calm experience. I am very satisfied with my 2013 Elantra. This was my 3rd car from the O'Hare Auto Group, and I have to say that this last experience was the best. More
by tdrozd
Employees Worked With
Keith Burgess
July 25, 2013
I would recommend anyone to buy a car from this dealership. They have great customer service that goes over and beyond. My most recent experience has been with the Service Department. I was getting dealership. They have great customer service that goes over and beyond. My most recent experience has been with the Service Department. I was getting a remote start put on my car. The Service department made it a very easy experience. They made sure they had a loaner car waiting for me so I would be late for work and Bob in the service department let me know if I wasn't there by 6:00pm (the shop closes at 6:00) that there would be a manual in my car but to call if I needed help with anything. I got there a couple minutes after 6:00 and the porter went to get my car. The porter handed me my keys and Bob from the service department was leaving and stopped his car (even know he was leaving for the day) to show me how to work my remote start. I have to say Bob went above and beyond. I have had nothing but good experience with this dealer and would recommend anyone to buy a car from them or get your car serviced from them. Thank you O'Hare Hyundai! More
by angie71583
Employees Worked With
Bob in Services
October 09, 2012
brought my car do to transmission issues,check engine light was on. After $99 inspection, mechanic guaranteed that the cause its the alternator low voltage charge, fact that was visible already, the batt light was on. After $99 inspection, mechanic guaranteed that the cause its the alternator low voltage charge, fact that was visible already, the battery light was on. Replaced the alternator my self only because the service department wanted to make a sale, they didn't seem to care or wanting to help. Took my car to a random auto shop from down the street, in less time, for less money the guys told me the real issue is. I was never treated so poorly. More
by andrei.marotta
Employees Worked With
Joeseph Napolitano
May 02, 2012
I must say this hyundai dealer is freakin awesome!! In I must say this hyundai dealer is freakin awesome!! In a world where we're so quick to complain about bad service there is absolutely No complaints I must say this hyundai dealer is freakin awesome!! In a world where we're so quick to complain about bad service there is absolutely No complaints about this place from the minute I drive my car in' until I drive out I am totally please, completely satisfied.. to all the employees that help me thank you and keep up the outstanding work !!! and believe me I'm someone that knows alot about customer service .... More
by juan072577
Employees Worked With
Darren Conwell, Chris Andrews
November 03, 2011
On my third Santa Fe from O'Hare Hyundai. I have based my purchasing decsions on logistics, and the excellent service I have received from Vince in the service department, the rating and quality of the ve my purchasing decsions on logistics, and the excellent service I have received from Vince in the service department, the rating and quality of the vehicle as well as the value for the price. The last two purchases went very well, this latest was very pleasurable because of the manner in which Keith handled the sale. I highly recommend a visit to this dealership. They have set the bar for sales and service. More
by rtsone
Employees Worked With
Vince Rotella and Keith Burgess, Keith Burgess
September 21, 2011
Vince is very professonal and friendly. He explained Vince is very professonal and friendly. He explained the work that needed to be done, the length of time needed for repairs and answeres all my qu Vince is very professonal and friendly. He explained the work that needed to be done, the length of time needed for repairs and answeres all my questions. Its a good feeling when they make you fell at home. Keep up the great work. I would recommend this Dealer & Service Dept. More
by william9132
Employees Worked With
Vince Rotella
September 20, 2011
I was in the dealer for service. The service was very good the man explained everything to me and was nice to me. He is a hard worker. He was the only person there helping customers. good the man explained everything to me and was nice to me. He is a hard worker. He was the only person there helping customers. More
by rursetta
Employees Worked With
vince
September 19, 2011
I had such a great experience at this dealership with Vince. I found him to be very helpful and honest. He went out of his way to explain everything to me to make sure I understood. They should have more Vince. I found him to be very helpful and honest. He went out of his way to explain everything to me to make sure I understood. They should have more employees like Vince at that dealership! More
by clf010604
Employees Worked With
Vince Rotella
September 19, 2011
Had my car serviced at this dealer a couple times.Talked with Vince on both occasions,he was very helpfull,explained about the work to be done, approx.length of time repairs would take,and answered any ques with Vince on both occasions,he was very helpfull,explained about the work to be done, approx.length of time repairs would take,and answered any questions I had.Vince was Polite & seemed Very knowledgable .Vince treated me like an old freind.My overall experience was very good I would recommend this Dealer & Service Dept. More
by GrumpyO
Employees Worked With
Vince Rottela
September 17, 2011
Vince is very good to work with and knows the vehicles well. prices accurate will recomment to friends and family. Notifies me when maintence is due. well. prices accurate will recomment to friends and family. Notifies me when maintence is due. More
by fvejavfr56
Employees Worked With
Vince Rotella
