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AutoNation Hyundai O’Hare - Service Center

Des Plaines, IL

4.3
284 Reviews

284 Reviews of AutoNation Hyundai O’Hare - Service Center

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July 26, 2021

Best ever dealership and service center. Bob in the service dept. is AWESOME. He is honest, honorable, knowledgeable and efficient. Wouldn't take our cars anywhere else. Thanks for always taking great More

by Audrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Oberding
October 06, 2018

Don’t go here My car tires were totally fine when I drove in my car in Hyundai Autonation. I went there for some other service, they fixed it but with that they sai More

by Stranger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
NA
October 08, 2016

Went for car recall fixes but got back a dented car After receiving a car recall letter from Hyundai. I went in for system fixes. When I received my car I noticed a dent on the hood. When I mentioned th More

by Tporwal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Oberding
September 12, 2016

2017 Hyundai Sport I am not sure why i have sit write a review in 25 words or more. As I explain before I wasn't looking for a new car that day. I came in to get an oil More

by pain4712
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Burgess
June 28, 2015

10 year 100,000 warranty is no warranty at all The Santa Fe's have a problem with the throttle body. And of course it's not covered. When I told the service manager that looking it up online you co More

by tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
someone in service
October 27, 2014

Can't believe them After calling the day before to ask if service would honor competitors coupons and being told that they would as long as it was from another Hyundai d More

by bob.dean.1044
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service dept
December 28, 2013

Went in for warranty work. Technician must not have had any training at all. Everything they touched was done incorrectly or replacement parts broken. Had to call Hyundai assurance and took another dealers More

by jachao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob Oberding
Jan 03, 2014 -

AutoNation Hyundai O’Hare responded

I'm sorry to hear this, although I'm glad you brought it to my attention. It's important for us as a business to hear our customers' feedback, so we can constantly improve. I'd like to speak with you about this in detail in order to learn exactly what happened and how I can remedy the situation. Please contact me at your earliest convenience. Sincerely, Steve Foresta | General Manager | forestas@autonation.com

October 27, 2013

On October 26th, I had a flat tire 1 block from home. I called Roadside assistance, and Maria 1st asked if I was OK, which I appreciated. She said a tow truck would be arriving within an hour. George got t More

by tkampick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Oberding
Oct 28, 2013 -

AutoNation Hyundai O’Hare responded

Thank you for sharing your recent visit with all of us. We are absolutely thrilled to have been able to provide you with such a great customer service experience. Our number one goal for all our customers is to provide them with the best overall experience possible that makes them feel like part of the family here at O'Hare Hyundai. Come back and see us if you need anything in the future, and don't forget to check out our Facebook and Twitter for our latest specials and deals. Thanks again, Steve Foresta | General Manager | sforesta@oharehonda.com

August 30, 2013

I had a great early am experience, was approach by Joe who was very friendly, efficient, understanding and had me in/out in good time. Always a pleasure to come back! Thank you More

by lkbbark
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Napalitano
Sep 03, 2013 -

AutoNation Hyundai O’Hare responded

Thanks for taking the time to leave some kind words for us. Our service department knows how stressful getting work done can be, and does their best to make sure every customer has a pleasant and fast experience. Joe will be happy to see your positive feedback. Come back whenever you need anything, and make sure you like us on Facebook and follow us on Twitter to stay up to date on any deals or specials. Sincerely, Steve Foresta | General Manager | sforesta@oharehonda.com

August 10, 2013

I recently had my vehicle at another device shop that I will not mention there name. I had a very bad experience and figured I would give ohare Hyundai service department a shot. I will say I was extremely More

by Xcx1985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Napolitano
Aug 14, 2013 -

AutoNation Hyundai O’Hare responded

I appreciate your feedback about your positive service experience with us. Thanks so much! Our team prides itself on providing efficient service, while being as helpful and accommodating as possible. I am glad that Joe and our service team were able to turn your bad experience around and diagnose your car troubles. If you ever need anything in the future, please reach out to us! In the meantime, be sure to connect with us on Facebook and Twitter for exclusive offers and updates. Sincerely, Steve Foresta | General Manager | sforesta@oharehonda.com