AutoNation Hyundai North Richland Hills - Service Center

I was so pleased with Mike in the service department. He explained everything very well and kept me informed. The engine went out while they were doing regular maintenance and Hyundai replaced my engine an explained everything very well and kept me informed. The engine went out while they were doing regular maintenance and Hyundai replaced my engine and Mike got me a rental car. I am impressed!! More

What happened Allen Samuels wonderful dealership has gone the way of AutoNation It sucks. Pulled into service area not a single advisor available or even presen Allen Samuels wonderful dealership has gone the way of AutoNation It sucks. Pulled into service area not a single advisor available or even present Waited almost 10 minutes to no avail Have always heard Autonation horror stories guess they are true. Got Bravo Sierra call from someone there. Short on advisors. xxx. Why?? Lousy organization perhaps? Allen always had 3-4 ready/ waiting. Time to move on to Frank Kent or other. More

2014 Santa Fe Electrical issue alte, and blaming on customer I had horrible experience with Electrical Diagnose on my 2014 Santa Fe. First time the car went to service back in June. 25th, 2015, and again in some I had horrible experience with Electrical Diagnose on my 2014 Santa Fe. First time the car went to service back in June. 25th, 2015, and again in sometime in July 7th, 2015 at different service center but same field tech certified was used for analyze the problem for this Service center adviser said someone connected jumper incorrectly (reversed Red vs black wire) when someone tried to jump start this car. That's incorrect conclusion because if reversed wire were connected wrong then A) some of the jump starter have relay build in to it and will tell you if it is incorrect, and B) If jump starter doesn't have it then car now these days have relay fuse build into it so that should have blown to protect the power circuit. They have just tried to replace the battery.. and try out swapping few fuses and check some wires. After i took the car to independence Electrical and Mechanical Expert(whom is expert in Luxury cars, and any other brand as well. My Independence isolated the problem on the Alternator issue.. over producing current about 4amp (it should be (12v-14v), its producing nearly over 17.5V+ which caused cluster, radio, AC, and any other electronic power module to fry it up. He said, "Your Service center lied to you about this, it seems they didn't know what they were doing or didn't isolate the issue correctly on the first place and this should be covered under warranty". The alternator one of wire was disconnected and car started up fine to isolate. I originally purchased this Hyundai because of their warranty they stand behind they claim for 5years to 10 years. People be smart about what your service center tell you to void or deny your warranty. Myself is professional Electrical Engineer so i am fighting them out or will take them to legal matter if resolution not taken cared by Hyundai customer service case. More

Awesome experience Had to have Battery replaced. My Service Advisor ( Jason Kittle ) also found a recall and 2 nails in my brand new tires. He had them repaired on the Had to have Battery replaced. My Service Advisor ( Jason Kittle ) also found a recall and 2 nails in my brand new tires. He had them repaired on the spot. Awesome experience!!! Great job Jason More

Worst service center experience. Went in today to get the back middle seat belt fixed in my Santa Fe. I informed Kenny I had an extended warranty on the car so he called the warranty Went in today to get the back middle seat belt fixed in my Santa Fe. I informed Kenny I had an extended warranty on the car so he called the warranty company. They said I did not have a warranty even though I had the paperwork to prove otherwise. Kenny told me finance must not have submitted the warranty & I needed to go talk to the finance department. After waiting 45 minutes at the finance center I find out I DO have a warranty, Kenny just called the wrong warranty company!! I go back to the service center he says "okay have a seat while I check it out." I ask if he was going to apologize for the 45 minute wild goose chase he sent me on & he said "no, I've never heard of us selling this warranty so how would I have known to call them." Even more frustrated I go sit and wait, again. 35 minutes pass Kenny comes in and says "your warranty doesn't cover the seat belt and you owe $99 for us to see what's wrong." I told him if the warranty doesn't cover it I will just wait & see if my husband can take a look instead. He said no you have to pay the $99 because you signed the form. Well I never signed anything, I was under the impression he was checking to see if the seat belt was even covered and never agreed to any work. Kenny flipped the forms realized I didn't sign, got up stormed off to where my car was, crumbled up the paperwork, & threw it!! Wow the most unprofessional service I have ever received! My family has purchased 3 vehicles from Allen Samuels and after this we will never return. Future repairs will be done at any other Hyundai service center. More

Could not ask for better experiences I've had the need to go to this Hyundai dealer three times. Once for a recall issue, another for service, and the most recent for a tire repair. On I've had the need to go to this Hyundai dealer three times. Once for a recall issue, another for service, and the most recent for a tire repair. On all three occasions the customer service provided by the team was phenomenal. I wish I could remember all the service members with whom I interacted, but you can't go wron with anyone on the team. Thanks for a Fort Worth newcomer. MA More