AutoNation Hyundai North Richland Hills - Service Center

The service advisor kept me in the loop and shared pictures of my vehicle in service. My questions were answered in a timely manner AND the vehicle was ready the same day. Could not ask for a better pictures of my vehicle in service. My questions were answered in a timely manner AND the vehicle was ready the same day. Could not ask for a better experience! More

Excellent Service Great customer interaction provided me with information on my vehicle. Did an outstanding job, including washing my car.! Michael was very informative, very pleased with information on my vehicle. Did an outstanding job, including washing my car.! Michael was very informative, very pleased More

Excellent customer service with fast delivery of services. I always leave happy after every visit. services. I always leave happy after every visit. More

I would give this service department a zero if I could! Took my Palisade in with very specific instructions of what's going on with my A/C. They don't touch the vehicle for 4 days to even diagnose. When th Took my Palisade in with very specific instructions of what's going on with my A/C. They don't touch the vehicle for 4 days to even diagnose. When they finally do diagnose, they tell me I have a leak somewhere. No correspondence whatsoever. After having my vehicle for 2 weeks, my husband drives over to speak with the service Mgr John Harrelson who did not make good on his promises. We also found out that the issue I brought my car in for service was never put on the service ticket. Incompetence at its finest. We will never use this dealership for service again. More

Service performed on time and maintenance completed met my expectations with no issues found by dealer my expectations with no issues found by dealer More

The mechanics were Fast and friendly, they finished ahead of schedule, and they even clean my car. How wonderful is that? of schedule, and they even clean my car. How wonderful is that? More

The people there were nice. They really took their time and took care of the problem. They really took their time and took care of the problem. More

Michael is very knowledgeable and takes care of all the services my car needs. Highly recommend. services my car needs. Highly recommend. More

I have had them do the standard oil change for my two Hyundai cars, 2022 Sonata and 2023 Elantra. The first time they did the Elantra they left the oil cap off and made a mess. We had to take it back to Hyundai cars, 2022 Sonata and 2023 Elantra. The first time they did the Elantra they left the oil cap off and made a mess. We had to take it back to be cleaned up and be checked to see if any issues existed. The second or third time, I don’t recall which, on the Sonata they did not put the gasket in with the oil filter. I had to have them tow it, as I got an oil light that came on and I had to pull over. I had to get an Uber to my house to get home, they had no loaner for me. They took the Sonata in, redid the oil change checked it out and said it was good. As I drove away the breaks were noisier than I was used to, so I turned around and had them look at it. Only then did they clean the excess oil from the breaks. We were told we would be contacted about the Uber charges, but did not ever receive any contact, it’s been about a week. In short, I would not recommend any service here. They obviously have issues in quality control. They do work to fix what they mess up, but they do not go the extra mile that I feel should be done when you make mistakes that have the potential for significant damage to a vehicle. More