AutoNation Hyundai North Richland Hills

2nd time around We had purchased a vehicle from Allen Samuel Jeep and had no problems or complaints. The previous purchase was through the internet, and the follow up We had purchased a vehicle from Allen Samuel Jeep and had no problems or complaints. The previous purchase was through the internet, and the follow up assistance was great. More

Best car dealership around All of the guys are Great and will bend over backwards to ensure your satisfaction. I would recommend them to anyone who is in the market for a new ca All of the guys are Great and will bend over backwards to ensure your satisfaction. I would recommend them to anyone who is in the market for a new car More

professional straight to the point does not waste any time Mari is the most unique car salesperson I have ever had the pleasure of working with. Fantastic helpful worker who breaks all stereotypes of car deale Mari is the most unique car salesperson I have ever had the pleasure of working with. Fantastic helpful worker who breaks all stereotypes of car dealerships and experience. My daughter had earlier returned a Toyota Camry lease and was looking or an SUV. After being extremely disgusted with the runaround Toyota gave us and with what Toyota promises on a lease and what they deliver we left the lot after returning the car and tried our luck at Hyundai. My wife and I purchased a Sonata 3 years ago and it was a great experience so now I accompanied my daughter to see how her lease would go. As soon as we entered Mari was there to greet us then it was all business, She took us inside and asked what my daughter was looking for, took us immediately on the lot and showed us numerous Santa Fe vehicles, very thorough in her explanation of the SUV, options, colors, etc and answered any questions then it was back to the showroom where she lined up paperwork and a test drive. Never pushy she listened to what my daughter wanted and delivered. When the finalized paperwork came back I was very skeptical about monthly payments and expecting the usual BS dickering back and forth so was shocked when the monthly price was exactly what Hyundai said it would be, (shocking since Toyota was over $100 more per month than what they advertised when we were there earlier) The sales manager even overlooked a $1700 mistake and took the hit because as he said he was "A man of his word" and offered us a price he was going to live up to. Mari was not pushy and listened to what my daughter wanted and what was best for her, not for Hyundai. We were both happy with the SUV lease deal but more importantly how well Mari professionally handled everything and the straight forward honesty and friendly demeanor, would highly recommend her which is something I thought I would never say as far as regarding a car salesperson. Her entire job was to make the customer happy. She gave us her personal cell number in case my daughter had questions or problems, showed us service dept and said come in an say hi to her if we were around. Everything you wish every salesperson would be very great experience. Go see her .... you will not be disappointed (additional information, we had the same great experience with the finance dept, Tu Nygyuang did not push all the extra stuff at all just did what my daughter wanted without any hassle) More

Great Job Denise was very knowledgeable and great to work with. Financing was very easy to work with to. The showroom was well stocked and clean also. Denise was very knowledgeable and great to work with. Financing was very easy to work with to. The showroom was well stocked and clean also. More

perfect Denise was great to work with. Would recommend any friends or family looking for a vehichel to go see Denise Staton. She is very professional. Denise was great to work with. Would recommend any friends or family looking for a vehichel to go see Denise Staton. She is very professional. More

A great car buying experience at a reliable dealership. I went into the Allen Samuels Hyundai dealership with a positive attitude, having already experienced purchasing a car from this dealership in 2004. I went into the Allen Samuels Hyundai dealership with a positive attitude, having already experienced purchasing a car from this dealership in 2004. I was not disappointed. The salesman who approached my family and me offered us cold bottles of water on the hot summer day and asked how he could help us. He listened politely as I explained what I was looking for and seated us at his desk. I had done my research on the Internet, as most people do these days, and had some specific ideas as to the vehicle I wanted and the price I felt would be fair. As a woman, I have sometimes been "talked down to" by car salesmen in the past, so I am sensitive to that, but it has never happened to me at Allen Samuels Hyundai, and it did not happen on this day. My salesman Mo treated me with respect and was very honest about what he could and could not do for me. After a test drive and just a little bargaining, I was offered an excellent deal on the car I was interested in, a 2015 Santa Fe. I never felt pressured or rushed. Both Mo and the finance people made sure everything was thoroughly explained to me before I signed any paperwork. After Mo escorted me to my new vehicle, we sat in the front seat for a few minutes and he explained how everything worked, answered all the last minute questions I could think of, and gave me his number to call if I had any problems or further questions. I have now had my Santa Fe for two weeks and I am very pleased with it. I highly recommend this dealership to anyone who wants to be treated fairly and with respect, and offered the best deal possible. Thank you, Mo and Allen Samuels Hyundai. You will continue to have my business in the future. More

Wonderful ! Was treated with nothing, but friendliness and honesty. Will definitely go back to dealer when I am in-store for another vehicle and recommend anyone. Was treated with nothing, but friendliness and honesty. Will definitely go back to dealer when I am in-store for another vehicle and recommend anyone. Thank you! More

Great Car buying Experience Robert Miller helped us get the vehicle we wanted without any sales pressure and patiently answering all our queries. Great Job Robert and Allen Samue Robert Miller helped us get the vehicle we wanted without any sales pressure and patiently answering all our queries. Great Job Robert and Allen Samuel's! More

Had a great experience. Mari took a lot of time with us. Had a great experience. Mari took a lot time to show us the different models and upgrades. She even drove us to the back lot to look at vehicles beca Had a great experience. Mari took a lot time to show us the different models and upgrades. She even drove us to the back lot to look at vehicles because it was too hot outside to walk around. More

Worst service center experience. Went in today to get the back middle seat belt fixed in my Santa Fe. I informed Kenny I had an extended warranty on the car so he called the warranty Went in today to get the back middle seat belt fixed in my Santa Fe. I informed Kenny I had an extended warranty on the car so he called the warranty company. They said I did not have a warranty even though I had the paperwork to prove otherwise. Kenny told me finance must not have submitted the warranty & I needed to go talk to the finance department. After waiting 45 minutes at the finance center I find out I DO have a warranty, Kenny just called the wrong warranty company!! I go back to the service center he says "okay have a seat while I check it out." I ask if he was going to apologize for the 45 minute wild goose chase he sent me on & he said "no, I've never heard of us selling this warranty so how would I have known to call them." Even more frustrated I go sit and wait, again. 35 minutes pass Kenny comes in and says "your warranty doesn't cover the seat belt and you owe $99 for us to see what's wrong." I told him if the warranty doesn't cover it I will just wait & see if my husband can take a look instead. He said no you have to pay the $99 because you signed the form. Well I never signed anything, I was under the impression he was checking to see if the seat belt was even covered and never agreed to any work. Kenny flipped the forms realized I didn't sign, got up stormed off to where my car was, crumbled up the paperwork, & threw it!! Wow the most unprofessional service I have ever received! My family has purchased 3 vehicles from Allen Samuels and after this we will never return. Future repairs will be done at any other Hyundai service center. More