AutoNation Hyundai North Richland Hills

Great experience!!! We had a great experience and love both vehicles we bought. Pat and Regina were great to work with and very friendly. Defiantly seek them out. We had a great experience and love both vehicles we bought. Pat and Regina were great to work with and very friendly. Defiantly seek them out. More

Karon Key & Regina Loften Rock!!! On Saturday (May 23, 2015), my husband took our 2001 Hyundai Elantra with 200K + miles for service. The check engine light was on. The cost of the r On Saturday (May 23, 2015), my husband took our 2001 Hyundai Elantra with 200K + miles for service. The check engine light was on. The cost of the repairs was going to be about $2,500 -- more than we could afford at once and did not want to put more money in such an old car. So, on Monday (May 25th), my husband went to Allen Samuels Hyundai Fort Worth, TX. Sales Consultant (Karon Key) promptly greeted us at the door. She listened to what we were looking for and our budget. She excused herself and drove around a 2015 silver Hyundai Tucson. We test drove it. It was everything that we were looking for. We went back inside to start the paperwork. Customer Relations/Delivery Expert (Regina Loften) assisted us with Karon thru the paperwork process. They made it a breeze. The finance lady (Christi Henderson) also saved us almost $200 per month on the car payment that we were originally quoted!!! We were at the dealership for about 2 1/2 hours total. Everyone was very friendly and knowledgeable. There was NO aggressive sales tactics. We felt that we had a great experience and would highly recommend this dealership. Kudos to Karon and Regina for all of their help and assistance. You, ladies, are gems!!! More

best salesman Had the best salesman ever , was very nice and not pushy , understood exactly what we were looking for , very happy with my New Hyundai Elantra Had the best salesman ever , was very nice and not pushy , understood exactly what we were looking for , very happy with my New Hyundai Elantra More

Do not buy here - 2012 Hyundai Accent in Dec 2012 Had to put a review as I didn't know this website existed. I researched the owner of this dealership, but finally decided to just take my care for s Had to put a review as I didn't know this website existed. I researched the owner of this dealership, but finally decided to just take my care for servicing in Denton. I have never been back to this dealership since I purchased my car and do not encourage anyone else to shop for a car there. I'm prior military and a disabled veteran. They found the car I wanted in Austin and had it brought in. The salesman taking my information told me he wasn't making any money on this deal. When the car arrived, the salesman I had gave me to someone else to give me the car as a customer came in buying a higher priced car. I had to send my son who is a police officer in to get my title as they didn't send one to and my temporary was expiring. I had to request several times for the incentive as retired military be provided to me. More

Best salesman I've ever worked with, Mo Ibrahim I will never forget the experience at Allen Samuels Hyundai. Upon arriving at the dealership around 3pm we were greeted by a friendly salesman right I will never forget the experience at Allen Samuels Hyundai. Upon arriving at the dealership around 3pm we were greeted by a friendly salesman right away...Mo asked if there was a certain car that we were interested in and we first looked at them in the showroom, talked about our must-have features and then out to the lot we went to search for my perfect car...We test drove several cars in the lineup and he was very knowledgeable about each one...we were there well past closing time and not once did we feel rushed--we ended up with the perfect vehicle for our family and are so happy with our Hyundai experience. Mo Ibrahim for salesman of the year! (Although he may have already won that award in years past with all of his awards) GET THIS MAN AN OFFICE! More

Pay more elsewhere if you have to... Seriously... If I had a flux capacitor, I would go back in time and buy the Santa Fe I wanted from another dealership, even if it was $1,000 more, and I mean that. If I had a flux capacitor, I would go back in time and buy the Santa Fe I wanted from another dealership, even if it was $1,000 more, and I mean that. To say I was disappointed with the service at Allen Samuels would be an understatement. I had other dealers warn me, and I had read reviews here. Yes, Allen Samuels was the lowest price, but no way was it worth it in retrospect. The ratings on Dealerrater, as bad as they are, don't actually tell how bad it actually is there for customers. Yes I was trying to get the best deal, as anyone buying a vehicle does, but were it not for the extremely limited supply of 2015 Santa Fe's, there's no way I would have done business with someone like Terry (sales manager) or Allen Samuels as a whole. The only thing that made that sell even possible was limited supply of a vehicle I really liked, my immediate need for my job, and the low price they were able to provide (at least when compared to the other two models available). My visit there tomorrow will be my last and I will make sure anyone I know who is interested in a Hyundai (or any vehicle) will stay as far away from there as possible. In retrospect, I would have gladly paid $1,000 extra somewhere else so I could rest better at night knowing my money is not lining the pockets of an awful organization such as Allen Samuels. I still feel dirty about it, and I mean that. The dishonest games with their pricing (after market adds which serve no purpose other than building profit in for them) may have been eclipsed by the dishonest and relentless pursuit by the financing department for warranties of varying types. My sales rep was decent enough but he's trapped in an awful organization. I advised him to run, not walk, to another job as there is no way he will get return business there. He won't get good reviews on the Hyundai survey either and that will unfortunately impact his pay. DO NOT DO BUSINESS HERE! Pay more elsewhere if you have to. Trust me. More

Could not ask for better experiences I've had the need to go to this Hyundai dealer three times. Once for a recall issue, another for service, and the most recent for a tire repair. On I've had the need to go to this Hyundai dealer three times. Once for a recall issue, another for service, and the most recent for a tire repair. On all three occasions the customer service provided by the team was phenomenal. I wish I could remember all the service members with whom I interacted, but you can't go wron with anyone on the team. Thanks for a Fort Worth newcomer. MA More

Terrible This is the worst car buying experience I have ever had in my life. The dealership is rundown and smells bad, and the salesmen are worse. Dishonest, This is the worst car buying experience I have ever had in my life. The dealership is rundown and smells bad, and the salesmen are worse. Dishonest, deceitful, arrogant. They still use sales tricks from 1980 and expect that their customers are too dumb to notice. I would not recommend this dealership to ANYONE! I bought my 2013 Enclave over two weeks ago from there and i'm still livid over my experience. The only reason I bought the car was because the price was right and we needed one quickly. If I could go back in time I would have walked away. More

How badIy treated upon arrival after given agreed price If you have ever sold cars or bought a car from dealer that makes you go thru a grinder you will love this place. ALLEN SAMUELS HYUNDAI OF FORT WORTH If you have ever sold cars or bought a car from dealer that makes you go thru a grinder you will love this place. ALLEN SAMUELS HYUNDAI OF FORT WORTH TX The tactics used were the same of the 1970's etc. Only thing missing is the giant sunglasses used by dealers gone by. Here's my visit in a nut shell on 8-11-14. Using their website 8-10-14 I found and contacted them with question's about internet posted pricing. Contacted by Anna talked promised to send me info requested and said she can get me our talked about price, being retired on a budget this was great news . So i was E-Mailed a credit app instead with no explaination boy that was hard, received no more help from her. So not giving up and wanting the deal, i called Anna said be there in a hour i'm 40miles away in Cleburne, Tx. Upon arrival could not find her,i and the wife ask and was told she's around here somewhere. Went to desk in showroom asked do you know were the elantras are or have a layout of place because it's the hottest part of the day to be guessing .She replied no. Wife and i saw a person going in showroom area that was kind of private not for public entry looked like some final paperwork area for the salesmen thinking this is a boss he'll know what to do. I ask him were are the cars listed on the web site listed for $13,000-$17,000. He said go out and get a stock number and we will look it up. I asked can't you pull up your web site and i can get the stock numbers there's a hundred or more cars out there, he turned and entered his area and that was that.. Not liking his answer i told wife let's get the @$#%^ out of here she said maybe he's having a bad day. Once again we felt the coldness of the dealership he did not offer us water or help or even a salesman. Our age and driving 40 miles and now here, i really wanted the deal promised over the phone. Phone and internet deal not real, designed to get you into dealership i was thinking now. Wife and i went outside to look for ourselves, talked to other customer's outside by themselves and asked them did they know about the great internet deals. Now here a least a hour, salesman Mohamed Ibrahim Mo for short came to our aid, I saw this gentleman in the showroom earlier but sitting with customers doing paper work. MO did everything possible to make us comfortable, saw we needed water and got it. MO worked with us but the dealership didn't live up to their verbal promise's. MO did fight for us and tried to explained our so far visit and tried to get them to make it right. I could tell you more but it . get's worse, we did not buy. MO this dealership doesn't deserve you, your are the only one there that i talked to that knows what the word empathy means. I told this ANNA up front i read the . . rebates and disclaimers and told them i only qualified for the Hyundai $1500.00 rebate and what the dealership could do for me. I'm not a student grad, military etc stuff where i could get more savings. We don't dress well, are clothes are old but clean, I guess upon arrival and being sized up old and retired we didn't look like someone who could afford a car, or worth wasting time on. We did buy a Elantra the next day with far more success at Jerry's Hyundai in Weatherford TX. Wow what a place Salesman Collin, and David Biggs not only lived up to the verbal price given over phone but got me a lower rate than 2.99% my credit union pre-approved me for. Before starting this adventure of buying a car. plus a backup camera for my wife, and more to restore my faith that there is a dealership with empathy and like the old days of Texas your word was good as ink. More