AutoNation Hyundai North Richland Hills

Had a great experience. Mari took a lot of time with us. Had a great experience. Mari took a lot time to show us the different models and upgrades. She even drove us to the back lot to look at vehicles beca Had a great experience. Mari took a lot time to show us the different models and upgrades. She even drove us to the back lot to look at vehicles because it was too hot outside to walk around. More

Very pleasant experience We were going to buy Honda Pilot and changed our decision by Hyundai sales person's courtesy. His friendliness made us to choose Santa. We will buy ag We were going to buy Honda Pilot and changed our decision by Hyundai sales person's courtesy. His friendliness made us to choose Santa. We will buy again. More

great dealership salesman Bill Andrews was very helpful with finding me 2015 Hyundai Sonata.Everyone was nice and polite and I would recommend my friends and family to salesman Bill Andrews was very helpful with finding me 2015 Hyundai Sonata.Everyone was nice and polite and I would recommend my friends and family to check out Allen Samuels Hyundai when looking for a new car. More

Worst service center experience. Went in today to get the back middle seat belt fixed in my Santa Fe. I informed Kenny I had an extended warranty on the car so he called the warranty Went in today to get the back middle seat belt fixed in my Santa Fe. I informed Kenny I had an extended warranty on the car so he called the warranty company. They said I did not have a warranty even though I had the paperwork to prove otherwise. Kenny told me finance must not have submitted the warranty & I needed to go talk to the finance department. After waiting 45 minutes at the finance center I find out I DO have a warranty, Kenny just called the wrong warranty company!! I go back to the service center he says "okay have a seat while I check it out." I ask if he was going to apologize for the 45 minute wild goose chase he sent me on & he said "no, I've never heard of us selling this warranty so how would I have known to call them." Even more frustrated I go sit and wait, again. 35 minutes pass Kenny comes in and says "your warranty doesn't cover the seat belt and you owe $99 for us to see what's wrong." I told him if the warranty doesn't cover it I will just wait & see if my husband can take a look instead. He said no you have to pay the $99 because you signed the form. Well I never signed anything, I was under the impression he was checking to see if the seat belt was even covered and never agreed to any work. Kenny flipped the forms realized I didn't sign, got up stormed off to where my car was, crumbled up the paperwork, & threw it!! Wow the most unprofessional service I have ever received! My family has purchased 3 vehicles from Allen Samuels and after this we will never return. Future repairs will be done at any other Hyundai service center. More

Typical Nothing outstanding or worth writing about. Nothing is truly pleasing about purchasing a 40 thousand dollar car. He did bring me water though and was Nothing outstanding or worth writing about. Nothing is truly pleasing about purchasing a 40 thousand dollar car. He did bring me water though and was very happy to try and answer any questions I had. More

Highly Recommend this Dealership Allen Samuels was a great dealership to go through. The entire staff way highly professional and friendly and took the time to get to know what I was Allen Samuels was a great dealership to go through. The entire staff way highly professional and friendly and took the time to get to know what I was looking for in a vehicle. I would definitely recommend this dealership to anyone who was looking to buy a new car. More

Recommended Excellence goes to Mari & James Byrd. Thank you, Mari, for finding the exact car, color & features that I wanted. Also, thank you for going the extra Excellence goes to Mari & James Byrd. Thank you, Mari, for finding the exact car, color & features that I wanted. Also, thank you for going the extra mile & getting the window tint. Thanks goes to James for staying so late to get the deal done! More