AutoNation Hyundai North Richland Hills

Search for 'Little Bit' ! I've driven vans for 20 years but decided it was time to downsize. It was recommended to me that Hyundai had excellent safety features and also a re I've driven vans for 20 years but decided it was time to downsize. It was recommended to me that Hyundai had excellent safety features and also a remarkable warranty. When I arrived at my closest Hyundai they still had a few of last year's model and one Tucson had everything on it that I requested. Tyler came out to greet me and after a trial drive, he immediately got busy to make it happen for me. More

Customer Service to be desired Tyler was our sales person and he did a great job. My comments in this survey do not apply to him at all. Issues center around the finance person, J Tyler was our sales person and he did a great job. My comments in this survey do not apply to him at all. Issues center around the finance person, Jason Roman. I traded in my car on 11/26 leaving my trade in and talking possession of the car. As of today I still own 2 cars. I explained to Jason that I would be financing through my Credit Union and that I would contact them on Monday 11/28 to arrange for payment and get the actual payoff amount. I did that. Provided a text to Tyler with the payoff amount. On Tuesday I was called to come in and complete drafting instructions. Had no idea what this was about because no one ever explained. I called and talked to Tyler and he turned me over to his sales manager. I provided to him the phone number and name of the Credit union person ready to provide the funds. I called on Wednesday for Jason and no answer, left VM and then called again on Thursday and Jason was not at work. On Friday I called the Credit union to see if anyone from the dealership had called her to give her instructions on where to provide funding. No one had called. Later that day Friday, I received a call from Jason. Not a pleasant call; I was threatened when Jason stated: either bring in the check or return my car now! Never been treated like this before. After the call, I again called the credit union and had them overnight me the check at my expense. On 12/2 I brought the check into the dealership. Jason was not there. Probably a good thing as the meeting would not have been a good one. So here it is 12/14, I have a new car and still own my old car because the dealership has not completed there part of the transaction. Until the credit union receives payment, they will not release the title. So hard for me to recommend your dealership, not from a sales perspective, but from and finance perspective. Joe Knudson More

Easy transaction Went to the dealership to test drive a car and a few days later I walked out with a brand new vehicle. It was a simple, stress free transaction and I Went to the dealership to test drive a car and a few days later I walked out with a brand new vehicle. It was a simple, stress free transaction and I would recommend anyone going here again. Very low pressure. More

Professional, Not Pushy AutoNation, and our sales rep, provided a relaxed setting, removing any anxiety on our part in the process of car shopping and purchase. They worked AutoNation, and our sales rep, provided a relaxed setting, removing any anxiety on our part in the process of car shopping and purchase. They worked with us to get the car we wanted, with the options desired, for a very fair price, especially given some attractive Hyundai incentives. More

Great experience This was the most pleasant car buying experience I've had. Pat was easygoing and never created pressure. I would definitely buy a car from AutoNation This was the most pleasant car buying experience I've had. Pat was easygoing and never created pressure. I would definitely buy a car from AutoNation Hyundai again. More

Best price, long wait Bill knew his cars and was excellent to work with. Autonation had the cheapest price by far. The process of completing paperwork to finalize the sale Bill knew his cars and was excellent to work with. Autonation had the cheapest price by far. The process of completing paperwork to finalize the sale was far too long. Shouldn't take 5 hours to buy a car with cash. More

Great People Very nice staff, very knowledgable regarding car extras, always accessible for any questions. Would recommend them and have already to my family and f Very nice staff, very knowledgable regarding car extras, always accessible for any questions. Would recommend them and have already to my family and friends. Thanks More

This is the place you should buy a car AutoNation Hyundai NRH way surpassed my expectations! You usually expect the worst at car places, but I had a great experience. Usually with car plac AutoNation Hyundai NRH way surpassed my expectations! You usually expect the worst at car places, but I had a great experience. Usually with car places, I expect 1) coming in and there being discrepancies in price/availability/etc. vs. what I saw online 2) having to haggle, argue about "dealership fees" to get to a reasonable price and 3) spend hours with paperwork. Instead, I got to see exactly the car I saw online, I got it at the price that was advertised with no crazy or unexpected fees and while it still took awhile to fill out paperwork, that's just what you have to do when getting something so expensive. So it's unreasonable to expect quick transactions with cars (after signing the deal, it was about 1.5-2 hours before leaving) Tyler was extremely helpful. Very knowledgeable on the cars, honest and straightforward and friendly. He made me feel like I was his only customer and listened well to what I had to say instead of trying to push something on me I didn't want. That helped me seal the deal quicker than anything else. Everyone else was friendly and helpful, too. Always asking if I needed more water or something else. Not that I really care, but they all looked professional, too. The service department was able to add a spare tire and detail the car quicker than expected (about 1.5 hours). The only slight hiccup was in the paperwork, I had looked 2 of the same cars, but different colors and on the last sheet I was signing, I had to sign noticed the color was wrong. So all the sheets I had signed were all the wrong VIN and had to do over a bunch of them. But little mistakes happen and while it would have been big had we not caught it, they were apologetic and worked with all haste to make it right. Overall, this was a great car buying experience. That's something I thought I'd never say about a car place. I live in Houston and was up here visiting family when I came to NRH, but if I'm still around when in the market again, I'll make sure I stop by. More

Thanks AutoNation I would definitely recommend AutoNation at North Richland Hills for better and reliable service. From the time we came to inquire till we left with ou I would definitely recommend AutoNation at North Richland Hills for better and reliable service. From the time we came to inquire till we left with our new car the staff and the employess were very friendly and accommodating. More

Auto Nation Huyandai Auto nation provided a positive buying experience which for me is saying a lot because car buying is normally one of my least favorite things to do. O Auto nation provided a positive buying experience which for me is saying a lot because car buying is normally one of my least favorite things to do. Our Sales person, Bill was extremely professional, friendly and easy to work with and he new the product inside and out. More