AutoNation Hyundai North Richland Hills

Took my new Tuscon in for its first oil change & tire rotation (complimentary). Wasn’t clear if service providers met you at your vehicle since no one in the building appeared to look up from their compu rotation (complimentary). Wasn’t clear if service providers met you at your vehicle since no one in the building appeared to look up from their computers. After a few minutes, I walked in and asked if I needed to wait in my car. Only 1 of 3 individuals looked up from their computers and said he’d assist me - no smile or greeting, not very friendly, inviting or attentive. They did provide me a Lyft home after I asked if they had a service since it would be at least a 2hr wait. I received a Lyft back to the dealership (without asking) to retrieve my Tuscon. The same service provider that helped me at arrival greeted me & was more friendly this time around. Unfortunately, I didn’t receive the complimentary sanitation which I had been told I’d receive - at least nothing looked different. I assumed the sanitation was a car wash, maybe it wasn’t or maybe I didn’t receive it because the service was complimentary. Just not what I’m used to from dealership service departments. More

I can always expect quality service when I set an appointment at the Hyundai N. Richland Hills service department. The dealership has made it a priority to build a rapport with me and I trust bringin appointment at the Hyundai N. Richland Hills service department. The dealership has made it a priority to build a rapport with me and I trust bringing my vehicle to them for service. When they make suggestions about maintaining my vehicle I take them seriously and don't feel like they are trying to get the best of me. I believe they truly want me as a committed customer. I also appreciate Jorge Caldera for always taking care of me and setting my mind at ease when he explains what is taking place with my vehicle. More

EXCELENTE SERVICIO DE PARTE JORGE SIEMPRE ES UN PLACER IR CON USTEDES GRACIAS POR SUS ATENCIONES CON USTEDES GRACIAS POR SUS ATENCIONES More

I'm truly going to miss getting my vehicle serviced at this location. Everyone is always friendly and helpful friendly can't recall ever having a bad experience on a visit. this location. Everyone is always friendly and helpful friendly can't recall ever having a bad experience on a visit. More

Always efficient and always kind. I’ll never take my car anywhere else for service. I’ll never take my car anywhere else for service. More

Frankie Sisneros made buying my new (to me) car a very nice experience. Through it all, financing, insurance, etc , he followed through until it was complete. I really appreciate all he did to make the b nice experience. Through it all, financing, insurance, etc , he followed through until it was complete. I really appreciate all he did to make the buying process easier. More

We appreciated the hard work done by everyone on the team to get us our new Venue. to get us our new Venue. More

My purchase experience was worry-free. Conner was quick to respond to my first chat message the night before we went into the dealership to test drive. And Randall was pleasantly nice as w Conner was quick to respond to my first chat message the night before we went into the dealership to test drive. And Randall was pleasantly nice as well. The vehicle was true to what was displayed online. Would certainly recommend family and friends to visit this AutoNation. More

Online appt was weeks out. I left a message with service advisor and was immediately scheduled for an sppr I left a message with service advisor and was immediately scheduled for an sppr More

The overall dealership I like . I have purchased 6 or 7 cars from that location. I am not impressed with some of the changes that have been made in the service dept. It should not n I have purchased 6 or 7 cars from that location. I am not impressed with some of the changes that have been made in the service dept. It should not not take 2 1/2 hours for a oil change. I have always been treated kindly by the people. Mike is a special person that checks me in most of the time. He is friendly and always explains what is due. I have one more oil change due on the contract and think that I will be looking for another location. The express service sign is still on the wall. If 21/2 hours is exprI would hate to see how long it takes for other services.. More