AutoNation Hyundai North Richland Hills

I have had them do the standard oil change for my two Hyundai cars, 2022 Sonata and 2023 Elantra. The first time they did the Elantra they left the oil cap off and made a mess. We had to take it back to Hyundai cars, 2022 Sonata and 2023 Elantra. The first time they did the Elantra they left the oil cap off and made a mess. We had to take it back to be cleaned up and be checked to see if any issues existed. The second or third time, I don’t recall which, on the Sonata they did not put the gasket in with the oil filter. I had to have them tow it, as I got an oil light that came on and I had to pull over. I had to get an Uber to my house to get home, they had no loaner for me. They took the Sonata in, redid the oil change checked it out and said it was good. As I drove away the breaks were noisier than I was used to, so I turned around and had them look at it. Only then did they clean the excess oil from the breaks. We were told we would be contacted about the Uber charges, but did not ever receive any contact, it’s been about a week. In short, I would not recommend any service here. They obviously have issues in quality control. They do work to fix what they mess up, but they do not go the extra mile that I feel should be done when you make mistakes that have the potential for significant damage to a vehicle. More

Easy drive up and communicate with service advisors. They are extremely helpful and genuinely want to address your auto needs. My advisor Jorge Caldera remained communicative and resourceful during the They are extremely helpful and genuinely want to address your auto needs. My advisor Jorge Caldera remained communicative and resourceful during the time my vehicle was out of commission. Jorge made sure to take care of my car's needs above all else. Best service experience in my 45+ years of driving. Thank you Jorge! And thank you AutoNation Hyundai! More

Great dealer, excellent service, Mr Jason Rudd was amazing and get us the best deal! amazing and get us the best deal! More

Lousy dealership. Had car towed twice from Autonation. Service Rep Zachary lied to me about Automation doesn't do warranty repairs so I had car towed to another dealer Had car towed twice from Autonation. Service Rep Zachary lied to me about Automation doesn't do warranty repairs so I had car towed to another dealership. The second time I worked with Jorge Caldera. He lied to me also. I dropped car on a Monday. He said Thursday we will look at it. I dropped by on Wednesday and he said tomorrow Thursday we will look at. It's now Tuesday 5 days after he said they would look at it. Just lousy service at this dealership. I'm having car towed again from Autonation to another dealership that actually tells the truth and my car is getting in right away. Autonation wasted 8 days of my time. My car sat for 8 days. I had it towed twice from this dealership costing close to $500 because Zachary Mobley said they can't do warranty work because Vandergriff Hyundai did the original warranty repairs they had to fix it. So the car had to be towed to Vandergriff after it was already at Autonation for 3 days. Now I spoke to Mr. Caldera when I got my key fob back and he lied to me also. He said it would be looked at on 25th of April and I recorded our conversation. He's now saying he said maybe we could get it in. I returned to Autonation on Wednesday and spoke to Mr. Caldera again and he said Thursday they will look at it. So I text him Friday and he replied we haven't looked at it. I dropped by Saturday to talk to him and he was off. So essentially my car sat the entire 8 days and in the same spot and never once got looked at. I've never been treated so poorly by a Company. I had the car towed to Hiley Hyundai and the car is already being looked at today the same day it was towed in. If you want to be lied to and given the runaround this is the place you want. They absolutely don't care about customer service. I'll never recommend Autonation for anything. I even put a blog on AA employee website on Facebook to avoid this place at all cost. That's over 10,000 members on that page that live locally in Dallas Fort Worth area. If you want great service use Vandergriff Hyundai in Arlington or Hiley Hyundai in Fort Worth. I've used both with excellent service. -5 stars for Autonation Hyundai More

The salesman was upfront and honest. The dealership was reasonable. I got my Jeep for a fair price. I would recommend them to my friends. The dealership was reasonable. I got my Jeep for a fair price. I would recommend them to my friends. More

Everything went great. Misunderstanding on trade in compared to other dealerships they gave us a check for the difference of payoff but here they applied it to the new vehi Misunderstanding on trade in compared to other dealerships they gave us a check for the difference of payoff but here they applied it to the new vehicle instead. But after everything they answered all questions we had. Wish the break room would have had drinks and food. Our kids played with other kids there and employees did great looking out for the kids while we were busy buying a car. Sales people were awesome everyone made sure we were taken care of when we walked the parking lot. More

Ryan gave me Good Service on top of me getting a new car. Excellent service Excellent service More

We had Jonathan Cano sell us a Palisade and later a Kona. He was very easy to work with and made the entire process seamless. It was a pleasure buying from him. He was very easy to work with and made the entire process seamless. It was a pleasure buying from him. More

03/0502040 Well upon upon arrival the parking lot was very clean, we received a very warm reception from Mr. Jaden our sales person and the rest of the staff, as well as the sales manager Darius Mitchell very clean, we received a very warm reception from Mr. Jaden our sales person and the rest of the staff, as well as the sales manager Darius Mitchell. Mr. Jaden, was very professional came out viewed our trade in showed us the Lexus and which we were purchasing told us what we were expecting to receive from our trade in we satisfied. Meet with Mr. Seth Baker who went over some extra packages and which we decided we would come back and revisit it later, paid for our new used vehicle, Mr. Jaden, explain to us that they needed to finish doing some cosmetic work on the Lexus, and It wouldn't be able until 03/14/2024 so they we're nice enough to get us a Uber a Lyft home, Then we received a call from Mr. Jaden, saying it would be ready on 03/06/2024, and then due to the weather it would not be ready until 03/08/2024 then we received a text stating that we should talk to Ian in the After-Sales Department For update about the vehicle and they told me to refer my question to my sale person who told me my vehicle should be ready Monday 03/11/2024 so the time is 11:19 a.m and I'm waiting for them to call to let me know that my wife and I New Used Vehicle Is Ready. Most Of All We're Very Excited Because Mr. Jaden, Has promised us that we're really going to love how it looks when we receive it, He's a very Nice Man, Friendly Guy, and I Have To Believe Godly Person. Rev/Minister Dyrickeyo T. Johnson Sr., and Kim Johnson, Stay Blessed, Stay Safe, Keep Smiling and Keep The Faith 🖤✝️🙏🏿 More

Great dealership! Everyone was very helpful and easy to work with from the salesperson Jason Rudd to the CFS Managers Seth Baker. Love my new Tucson! Everyone was very helpful and easy to work with from the salesperson Jason Rudd to the CFS Managers Seth Baker. Love my new Tucson! More